6/10 Good
29 Jan 2023
Broken bed
Hotel wasnt well sign posted qhen dark so walked passed it twice trying to find it. In arrival the lady was lovely and pointed us in the direction of our room which was a basement room. The room was small but cosy and quite well decorated. We left the hotel for the evening but on return my husband sat on the bed and the slats broke. When we lifted the mattress it was obvious to see they had trird to fox before but the slats didnt even reach the support but of wood on the side. My husband went to reception amd we were quickly moved to a room on first floor. The room was slightly bigger but not as well presented. There was only 2 small lights in the main room bit, no bedside lights and tv only switched on on the actual tv and only bbc 1 worked. The room felt undinshed. Bed was hard. Personally i would not stay here again. Cannot fault the staff they were great but the hotel was a let down.
Jenna
Jenna, 1-night trip
Verified Hotels.com guest review