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Room options

View all photos for Deluxe Studio With Large Balcony

Deluxe Studio With Large Balcony | View from room

Deluxe Studio With Large Balcony

  • 62 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Penthouse Studio Rooftop Pool

Deluxe Penthouse Studio Rooftop Pool

Deluxe Penthouse Studio Rooftop Pool

  • 81 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Large Twin Sofa Bed

View all photos for Deluxe Penthouse Apartment With Rooftop Pool

Deluxe Penthouse Apartment With Rooftop Pool | Living area

Deluxe Penthouse Apartment With Rooftop Pool

  • 121 sq m
  • Sleeps 6
  • 2 King Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Studio With Private Plunge Pool

Deluxe Studio With Private Plunge Pool

Deluxe Studio With Private Plunge Pool

  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Large Twin Sofa Bed

View all photos for Deluxe Large Penthouse Apartment Rooftop Pool

Deluxe Large Penthouse Apartment Rooftop Pool | Terrace/patio

Deluxe Large Penthouse Apartment Rooftop Pool

  • 143 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Signature Studio Private Plunge Pool

Signature Studio Private Plunge Pool

Signature Studio Private Plunge Pool

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Studio With Balcony

Signature Studio With Balcony

Signature Studio With Balcony

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe One Bedroom Apartment Private plunge Pool

Deluxe One Bedroom Apartment Private plunge Pool | Living area

Deluxe One Bedroom Apartment Private plunge Pool

  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

At a glance

Hotel size

  • 98 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets stay free (dogs only)
  • Service animals welcome
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking and van parking on site
  • Onsite parking limited
  • Onsite garage

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Pool toys

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Bicycle rentals
  • Pool loungers

Facilities

  • Built in 2021
  • Safe-deposit box at front desk
  • Garden
  • Fitness center
  • 3 outdoor pools
  • Designer stores on site
  • Bicycle parking
  • Full-service spa
  • 2 spa tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 42-inch Smart TV
  • Digital TV channels
  • Streaming services

Home comfort

  • Air conditioning
  • Wet bar
  • Iron/ironing board
  • Window screens

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone
  • Printer
  • Electrical adapters/chargers

Food and drink

  • Chef
  • Toaster
  • Cookware, dishes, and utensils
  • Blender
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Reviews

9.0

Superb

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Very good

Descubriendo mexico
Estancia relajante y un buen servicio.
Conrado, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Tyrone, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

David, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Exactly like the pictures
Sasha, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Cool cenote that I wish was better lit. A map of the property would have been nice so it’s easier to find the 3 pools. The maid left a random old grey towel hanging in our bathroom…all the hotel room towels are white and the pool towels are brown so made me wonder if someone on staff used our shower while we were out…
Sarah, 5-night trip
Verified Expedia guest review

8/10 Very good

Staff were nice and helpful but there was a language barrier. I gave room service a $20 and asked for change and she put it in her pocket and said thank you. Surrounding area is in shambles so I feared getting robbed or worse. There are stray dogs on the property and I love dogs but they do bark at you if you approach. I think staff allow them as cheap security but it is intimidating. They are medium size and cute but nobody wants to fear being bitten. It is far from other resorts but you are close to shopping and local restaurants IF you feel safe enough to indulge. I would suggest traveling with a someone -never alone here. There is parking but there was no door to stop people from having access to the vehicles. Also, no gate in the front to anyone can enter property. Note: Check sliding doors to make sure both sides are locked. I noticed late into my stay that one was open likely the entire time that I was there. Room have just about anything you need and is beautiful. Water is hot and a good pressure.
Nahjee, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Trenetta, 4-night trip
Verified Expedia guest review

10/10 Exceptional

I will be back, everything was amazing. It was really hard to leave and go back home.
clivette, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Simply said, Awesome! Highly recommended. Not a beach front, but a great place to stay.
Jaime, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

The property is beautiful. On-site restaurant. Staff were friendly and helpful.
Rachael, 2-night family trip
Verified Expedia guest review