All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
You can collect Hotels.com™ Rewards nights here

Eurostars Hacienda Vista Real Hotel, Playa del Carmen

3.5 stars
Paseo Chichen Itza Retorno 3 PlayacarRiviera Maya, Playa del CarmenQROO77710Mexico, 866-299-2910
Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay, we’ll either match it or give you a coupon. Click below for details.
Excellent4.0 / 5
Breakfast
Tasty breakfast
Wellness
Great wellness & sports facilities
Location
Great location
Beach
Beach is not so nice
201See all 201 Hotels.com reviews
From 589 reviewsTripAdvisor Traveller Rating

Eurostars Hacienda Vista Real Hotel, Playa del Carmen

Hotel Info: 866-266-9798

from $72 CAD
  • Royal Suite
  • Standard Room
  • Deluxe Studio
  • Suite

At a glance

Key facts

Hotel size

  • This hotel has 77 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Also known as

  • Eurostars Hacienda
  • Hotel Hacienda Vista Real
  • Eurostars Hacienda Vista Real
  • Eurostars Hacienda Vista Real Hotel
  • Eurostars Hacienda Vista Real Hotel Playa del Carmen
  • Eurostars Hacienda Vista Real Playa del Carmen
  • Eurostars Vista Real
  • Hacienda Vista Real
  • Hacienda Vista Real Hotel
  • Hotel Eurostars Hacienda Vista Real

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Optional extras

Babysitting/childcare is available for an extra charge

In the hotel

Food and drink
  • Free continental breakfast
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Outdoor pool
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Multilingual staff
Facilities
  • Number of buildings/towers - 2
  • Year Built 2004
  • Garden

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
Sleep well
  • Sofa bed
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer
Be entertained
  • Satellite TV channels
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping (daily)
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Dining

Iguana Grill - This poolside restaurant specializes in Mexican cuisine and serves breakfast and lunch.

Recreation

On Site

  • Golf lessons on site
  • Golf driving range on site
  • Personal motorized watercraft on site nearby

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Windsurfing nearby

Eurostars Hacienda Vista Real Hotel, Playa del Carmen’s small print

Also known as

  • Eurostars Hacienda
  • Hotel Hacienda Vista Real
  • Eurostars Hacienda Vista Real
  • Eurostars Hacienda Vista Real Hotel
  • Eurostars Hacienda Vista Real Hotel Playa del Carmen
  • Eurostars Hacienda Vista Real Playa del Carmen
  • Eurostars Vista Real
  • Hacienda Vista Real
  • Hacienda Vista Real Hotel
  • Hotel Eurostars Hacienda Vista Real

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.0 /5 from 201 reviews

Eurostars Hacienda Vista Real Hotel, Playa del Carmen
Fair2.0 / 5
Hotel is in horrible condition - rotting away!
The hotel is literally crumbling. Walls and ceilings are rotting and falling in, pipes are bursting, and so many things are not working properly - too much to list. Staff try very hard but there is only so much they can do. Management has raised prices over the last year but not addressed maintenance. There are many, many better value choices in the area.
5 night family trip
Eurostars Hacienda Vista Real Hotel, Playa del Carmen
Fair2.0 / 5
Crumbling due to lack of maintenance-gone downhill
Hotel is in terrible shape - bathroom ceiling fell in, water pipe burst in ceiling, door locks don't work, shower is broken. Staff try hard but hotel is in such bad condition they don't have a chance. Management seems completely uninterested in solving maintenance problems. Stayed here a year ago and the place has really deteriorated.
5 night family trip
Eurostars Hacienda Vista Real Hotel, Playa del Carmen
Excellent4.0 / 5
Quiet, Relaxing, Good Breakfast
Good Value!! Booked the Royal Suite thinking it was the rooftop room with a tub and a pool but got a suite with a deluxe studio attached to it. Other than not getting what I expected it still was a very nice room. It was a great stay. Access to the gym was free which is very nice. for 5US you have access to the Dry and wet sauna and pools at the spa. Lounging by the golf course lake is nice and quiet unlike the beach or big resorts. A bit of a walk 15 minutes to get to Playa and 5 minutes if you cut through the golf coarse and beach resorts without getting caught.
9 night romance trip
Eurostars Hacienda Vista Real Hotel, Playa del Carmen
Outstanding5.0 / 5
Quiet, clean, comfortable
Bit of a walk, or you can take a taxi, but something to be aware of. Great breakfast buffet every morning, great friendly service, would go back without hesitation.
4 night trip
Eurostars Hacienda Vista Real Hotel, Playa del Carmen
Poor1.0 / 5
Not as advertised/rated!
Room smelled like a sewer every morning! Hot tub hasn't worked for a long time, and pool is really cold! Rooms were also really musty/mouldy. Would I stay here again? No! Rather stay home.
1 night trip

See all reviews

Eurostars Hacienda Vista Real Hotel, Playa del Carmen

Is the description of this hotel not correct? Tell us