6/10 Good
10 Jan 2023
Another lacklustre Eurostars property.
We stayed here several days during the Christmas and New Year Holidays and we found it quite disappointing how understaffed the hotel seemed to be. The hotel was not very full at all and the services were very stripped back during this entire period. No breakfast available on New Year’s Day, no breakfast on 3 Kings day, nothing organized or available in the hotel for New Year’s Eve…several days we had to ask for our room to be made up, and many of those, we didn’t have housekeeping until early evening. It was almost like being the only one in your college dorm when everyone else has gone home for the holidays! Anyway, I get that it’s important for employees to get to spend time with their families but it’s still a hotel and so I think if the hotel is open, there is some obligation to maintain a level of guest services for people staying there. The bed is pretty comfy, the room is spacious. No ability to change the thermostat from heating to cooling so thankfully the window opened. A kettle or Coffee machine in the room would be a welcome amenity. The business centre was closed during the entire time we were there - I think 12 days in all. The wifi in the room was pretty lousy (lots of buffering) and it is a complete pain in the….ahem because you have to log back in EVERY SINGLE TIME you end a session! Name, room number, email, accept the terms and conditions on a tiny finicky little form which often didn’t work and then finally get to log in. Very bare bones experience.
Angie
Angie, 5-night trip
Verified Hotels.com guest review
