8/10 Very good
22 Aug 2023
Amazing except for bad allergen experience at Ikan
We overall very much enjoyed our stay at the Westin. We had a family suite which was very clean and spacious; the two bedrooms are separated by long hallways which was great for privacy. Our only minor complaint was that the light switches were placed in very odd places. There was a lot to do at the resort and we enjoyed the free paddle boarding/ kayaking, biking, swimming in the pool, and ping pong. I found the techno (?) music at the pool a little annoying at times however. We biked up and down the bike path in Nusa Dua and I was so glad I picked the Westin - it is the nicest property on that strip of hotels by far. (Note though the beach is not that pretty during low tide, so I recommend sitting there during mid or high tide only). The breakfast was amazing, probably the biggest hotel breakfast buffet I've ever seen in my long life. They had gluten-free bread and muffins! Never seen that offered before. Also, lunch by the pool was very good. Probably the best chicken satay I've ever had. Now for the one bad experience... we ate at the Ivan restaurant on site for dinner, twice. Second dinner was a disaster. My 15YO son ordered the octopus dish and had a severe allergic reaction. There is no indication on the menu or allergen symbol that this dish contains nuts! We totally panicked but thankfully 1 Epi-Pen injection in the room stopped it. I'm sorry but this is not acceptable for a 5-star hotel. My son could have needed to be hospitalized.
Jacquelyn, 4-night family trip
Verified Hotels.com guest review