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All properties in Hanoi, Hanoi Province, Vietnam
1 room, 2 adults

Sheraton Hanoi Hotel, Hanoi

5-star5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's pool
  • Theme park(s) nearby
  • Connecting/adjoining rooms available
K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Hanoi, 10000, Vietnam

Luxury hotel with spa, near Ho Chi Minh Mausoleum
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's pool
    • Theme park(s) nearby
    • Connecting/adjoining rooms available
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Wellness Area
Great wellness & sports facilities
WiFi
Good internet service
Food
Delicious food
Vibe
Decent vibe

Sheraton Hanoi Hotel, Hanoi

from $119 CAD
  • Deluxe Room, 1 King Bed, Non Smoking
  • Deluxe Room, 2 Single Beds, Non Smoking
  • Grand Room, 1 King Bed
  • Grand Room, 2 Single Beds
  • Club Room, 1 King Bed, Non Smoking
  • Club Room, 1 Double Bed, Non Smoking
  • Executive Suite, 1 Bedroom, Non Smoking
  • Club Suite, 1 Bedroom, Non Smoking (Ambassador)
  • Presidential Suite, 1 King Bed, Non Smoking
  • Club Suite, 1 King Bed, Non Smoking (Imperial)

What’s around Sheraton Hanoi Hotel, Hanoi

Landmarks

  • In Quảng An
  • Ho Chi Minh Mausoleum - 41 min walk
  • Dong Xuan Market - 45 min walk
  • Hanoi Old City Gate - 2.5 mi / 4 km
  • Hoan Kiem Lake - 2.8 mi / 4.6 km
  • Thang Long Water Puppet Theatre - 2.9 mi / 4.7 km
  • Ngoc Son Temple - 3 mi / 4.8 km
  • St. Joseph's Cathedral - 3 mi / 4.8 km

Getting around

  • Noi Bai Intl. Airport (HAN) - 19 min drive
  • Hanoi Long Bien Station - 3 min drive
  • Hanoi Railway Station - 6 min drive
  • Hanoi Gia Lam Station - 8 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 299 rooms
  • This hotel is arranged over 18 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out
The check-in location differs from the property location. To check in, go to Club Lounge To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

  • Couples wishing to share a room must provide proof of marriage

Travelling with others

Children

  • One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms (3-device limit)

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking (limited)

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Playground on site
  • Yoga classes/instruction on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Pool sun loungers
  • Health club
  • Tennis on site
  • Steam room
  • Pool umbrellas
  • Sauna
  • Billiards or pool table
Working away
  • 24-hour business center
  • Number of meeting rooms - 10
  • Conference space
  • Conference space size (feet) - 14854
  • Conference space size (meters) - 1380
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2004
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Braille signage
  • Low-height counters/sink
  • Grab bar - near toilet
  • Visual fire alarm
  • Lever door handles
Languages Spoken
  • Chinese
  • English
  • Japanese
  • Korean
  • Vietnamese

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Sleep Number by Select Comfort mattress
Things to enjoy
  • Fireplace
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 37-inch TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Oasis Relaxation has 3 treatment rooms. Services include hot stone massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Dining

Oven D'or - Onsite restaurant. A children's menu is available. Reservations are required.

Hemispheres - Overlooking the garden, this steakhouse serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

De Javu - This bar specializes in international cuisine and serves dinner and light fare. Open daily.

Lobby Lounge - Onsite coffee shop. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Playground on site
  • Yoga classes/instruction on site

Nearby

  • Bicycle rentals nearby
  • Golfing nearby

Sheraton Hanoi Hotel, Hanoi’s small print

Also known as

  • Hanoi Hotel Sheraton
  • Sheraton Hanoi Hotel Hanoi
  • Sheraton Hanoi Hotel Hotel Hanoi
  • Hanoi Sheraton
  • Hanoi Sheraton Hotel
  • Hotel Sheraton Hanoi
  • Sheraton Hanoi
  • Sheraton Hanoi Hotel
  • Sheraton Hotel Hanoi
  • Sheraton Hotel Hanoi Hotel
  • Sheraton Hanoi Hotel Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Pool access available from 6:00 AM to 7:00 PM.
  • Children under 12 years old are not allowed in the swimming pool without adult supervision.

    Children under 12 years old are not allowed in the spa without adult supervision.

    Parking height restrictions apply.

    This property uses wind energy.

    Guests can rest easy knowing there's a smoke detector on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property.

    Guests are provided with hand sanitizer.

    The property affirms that it follows sanitization practices of Global Cleanliness Council (Marriott) guidelines.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

    Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    Optional extras

    Early check-in can be arranged for an extra charge (subject to availability, amount varies)

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Rollaway beds are available for USD 35.31 per night

    Buffet breakfast is offered for an extra charge of USD 25 for adults and USD 12.5 for children (approximately)

    Babysitting/childcare is available for an extra charge

    Airport shuttle service is offered for an extra charge of USD 120 per vehicle (roundtrip, Maximum occupancy 8)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Sheraton Hanoi Hotel, Hanoi

    • Does Sheraton Hanoi Hotel offer free cancellation for a full refund?
      Yes, Sheraton Hanoi Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is parking offered at Sheraton Hanoi Hotel?
      Yes, there's free self parking. Parking spots may be limited.
    • Is there a pool at Sheraton Hanoi Hotel?
      Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 7:00 PM.
    • Are pets allowed at Sheraton Hanoi Hotel?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at Sheraton Hanoi Hotel?
      You can check in from 3:00 PM to midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
    • Are there restaurants at or near Sheraton Hanoi Hotel?
      Yes, there are 2 onsite restaurants.
    • Is airport shuttle service offered by Sheraton Hanoi Hotel?
      Yes, an airport shuttle is available. The charge is USD 120 per vehicle roundtrip.
    • What is there to do near Sheraton Hanoi Hotel?
      Recommended spots to visit include Ho Chi Minh Mausoleum (2.1 mi) and Dong Xuan Market (2.3 mi), along with Hanoi Old City Gate (2.5 mi) and Hoan Kiem Lake (2.8 mi).

    Recent reviews

    Fabulous 8.6 From 121 reviews

    Very Good 8.0
    The room was great. It was definitely a 5-star hotel.
    EUNSOL, kr1 night family trip
    Exceptional 10.0
    Luxurious!
    My American son and Vietnamese DIL got married here. Highest quality, service, comfort and elegance! The garden area and ballroom for the wedding ceremony and dinner were beautiful. The rooms were spacious and luxurious.
    Elizabeth N, us1 night family trip
    Exceptional 10.0
    Cleanliness, good staff and services
    It's very comfortable
    Margaret, au5 night trip
    Very Good 8.0
    Good Hotel.
    The location is good, the room is comfortable and clean. I recommended to several friends already.
    id1 night business trip
    Very Good 8.0
    Just good
    Just good
    Dzulkarnain, my1 night romance trip
    Poor 2.0
    Horrible security and needs to be addressed now!!!
    HUGE security breach!! On two occasions someone opened my door, if I didn’t have have the side lock on, they would’ve walked right in! I did not feel safe and couldn’t sleep at all for the whole night. Security was one of the reasons why I picked this hotel, but I didn’t feel safe for this trip and this needs to be addressed immediately. If there aren’t any improvements I would not come back again.
    hk1 night business trip
    Exceptional 10.0
    Great Hotel, so so location
    Such a great hotel and lived up to the Sheraton name. Only problem is the location is quite far from Old Town, Hanoi traffic is not fun. Everything else was great: room, breakfast, staff...
    luan, sg1 night family trip
    Exceptional 10.0
    Great place, just skip exploring local area.
    Vadim, hk1 night family trip
    Exceptional 10.0
    I have stayed various times at the Sheraton Hanoi and it is always a pleasure. This hotel is marvelous, luxurious, quite, the staff is always friendly, professional...I ll definitely stay again at this hotel on my next trip to Hanoi.
    lamson, us1 night trip with friends
    Exceptional 10.0
    Hanoi - Comfortable Stay
    It was fantastic stay, we did stay two nights ... Second Night we got upgraded to Ambassador Suite, it was wonderful surprise for my son. Thanks for your lovely service.. We enjoyed playing Pool too, at night.
    Sheetal, usFamily trip

    Sheraton Hanoi Hotel, Hanoi

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