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Castle Hilo Hawaiian Hotel, Hilo

3.5-star3.5 stars
71 Banyan DrHiloHI96720United States of America

Bayfront hotel with outdoor pool, near Panaewa Rainforest Zoo
  • Free WiFi and free parking
Good7.8
Location
Great location
Room
Great room
Vibe
Decent vibe
Wellness Area
Wellness & sports facilities could be improved
925See all 925 Hotels.com reviews
From 1,954 reviewsTripAdvisor Traveller Rating

Castle Hilo Hawaiian Hotel, Hilo

from $173 CAD
  • Standard Room, Garden View
  • Suite, 1 Bedroom, Garden View
  • Junior Suite, Garden View
  • Deluxe Room, Ocean View
  • Superior Room, Ocean View
  • Suite, 1 Bedroom, Ocean View

At a glance

Key facts

Hotel size

  • This hotel has 286 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Bar/lounge
Things to do
  • Outdoor pool
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
Working away
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Queens Court Restaurant - This restaurant serves breakfast, lunch, and dinner.

Castle Hilo Hawaiian Hotel, Hilo’s small print

Also known as

  • Castle Hawaiian
  • Castle Hawaiian Hotel
  • Castle Hilo Hawaiian
  • Castle Hilo Hawaiian Hotel
  • Hilo Hawaiian Castle Hotel
  • Hilo Hawaiian Hotel
  • Hotel Castle Hilo Hawaiian
  • Hotel Hilo Hawaiian
  • Castle Hilo Hawaiian Hotel Hawaii

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Rollaway beds are available for USD 30.0 per day

Breakfast is offered for an extra charge of USD 22 per person (approximately)

Cribs/Infant beds are available for USD 20.0 per day

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Castle Hilo Hawaiian Hotel, Hilo

Landmarks

  • Panaewa Rainforest Zoo - 26 min walk
  • Pacific Tsunami Museum - 34 min walk
  • Lyman Museum - 41 min walk
  • Naniloa Country Club - 0 min walk
  • Coconut Island Park - 4 min walk
  • Liliuokalani Park and Gardens - 6 min walk
  • Hilo Art Museum - 12 min walk
  • Bayfront Park - 17 min walk

Getting around

  • Hilo, HI (ITO-Hilo Intl.) - 10 min drive
  • Free self parking

Recent reviews

Good 7.8 From 925 reviews

Castle Hilo Hawaiian Hotel, Hilo
Very Good8.0
Really nice and great value ! Excellent staff !
Great value and very close to downtown Hilo , walking or driving. This hotel is older but sure has character which we like. The king bed we had was comfortable and the room spacey. Good wifi in the room as well. The front desk staff is crazy efficient and friendly. The best we had on entire trip! They all deserve a salary increase at this hotel.
Gary, ca2 night trip
Castle Hilo Hawaiian Hotel, Hilo
Good6.0
A 3 star hotel lacking true client service
Hotel is on the waterfront facing the north/east Pacific ocean. It is also located beside a pretty Japanese Garden and a golf course. You can walk to downtown in 30 mins along the water but you will meet several homeless people along the way. The hotel common areas are better than the actual guest rooms. Our room looked and felt dated and in need of a major revitalization. The bed sheets felt sweaty and unwashed which made for an uncomfortable sleeping experience. The rooms lack soundproofing from the hallways and that made for very disruptive attempts to sleep. No maid service arrived after our first night. When I went to the front desk to notify them of this, they said I should have called it in from the room. I informed them that the phone in our room was disconnected. All we got was a "sorry" with no real effort to make things right. All in all a decent geographic location but not the best hotel if you expect real customer service. When we go back to Hawaii we will stay in a different hotel, perhaps the DoubleTree next door. This was, at best, a 3 star hotel.
Dom, ca3 night romance trip
Castle Hilo Hawaiian Hotel, Hilo
Exceptional10.0
Great value, clean rooms
Clean and spacious room. Beautiful grounds on the water. Breakfast at the restaurant was amazing! Would visit again.
Lisa, ca1 night family trip
Castle Hilo Hawaiian Hotel, Hilo
Good6.0
Ok for a nights stay
Hotel appeared to have been 'lightly' updated. Lobby is clean and airy. Rooms have a feel that they have been renovated, but closer look, the age still shows. The a/c unit is motion sensor activated and turns off when things are still for too long, even when room is occupied. Which is too bad because the sound of the a/c fan was helping drown out the piercing sounds of the frogs just outside the room in the garden - but it would shut off only an hour or so after settling into bed. The grounds are very nice. The rooms are ok, although, The bedsheets in our room didn't look the cleanest and appeared quite worn.
Jason, ca1 night family trip
Castle Hilo Hawaiian Hotel, Hilo
Very Good8.0
nice ocean view
nice ocean view
A Traveler, ca2 night family trip

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Castle Hilo Hawaiian Hotel, Hilo

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