Guests
All properties in Hilo, Hawaii, United States of America

Castle Hilo Hawaiian Hotel, Hilo

Bayfront hotel with 2 restaurants, near Port of Hilo

  • Free WiFi and free parking
From
$204 CAD

Image gallery

  • Suite, 1 Bedroom, Ocean View - Guest Room
  • Suite, 1 Bedroom, Ocean View - Guest Room
  • Outdoor Pool
  • Suite, 1 Bedroom, Ocean View - Living Room
  • Suite, 1 Bedroom, Ocean View - Guest Room
Suite, 1 Bedroom, Ocean View - Guest Room. Image 1 of 32
1 / 32Suite, 1 Bedroom, Ocean View - Guest Room
71 Banyan Dr, Hilo, 96720, HI, United States of America
8.4.Very Good.
  • Location great Room clean Beds confortable Few interactions with staff because we were…

    Mar. 15, 2020

  • Location was amazing. Beautiful views. Gorgeous park beside.

    Mar. 12, 2020

See all 1,130 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Easy parking
Walkable
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 286 guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Fitness center
  • Terrace

For families

  • Cribs/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Television
  • Free toiletries

What’s around

  • In Keaukaha
  • Port of Hilo - 25 min walk
  • Hamakua Heritage Corridor - 1 min walk
  • Naniloa Country Club - 1 min walk
  • Coconut Island Park - 4 min walk
  • Liliuokalani Park and Gardens - 6 min walk

Book this property and collect stamps after your stay

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Enter dates for 2 guests

Guests
  • Standard Room, Garden View
  • Suite, 1 Bedroom, Garden View
  • Junior Suite
  • Deluxe Room, Ocean View
  • Superior Room, Garden View
  • Suite, 1 Bedroom, Ocean View

Location

71 Banyan Dr, Hilo, 96720, HI, United States of America
  • In Keaukaha
  • Port of Hilo - 25 min walk
  • Hamakua Heritage Corridor - 1 min walk

What’s around

Landmarks

  • In Keaukaha
  • Port of Hilo - 25 min walk
  • Hamakua Heritage Corridor - 1 min walk
  • Naniloa Country Club - 1 min walk
  • Coconut Island Park - 4 min walk
  • Liliuokalani Park and Gardens - 6 min walk
  • Hilo Art Museum - 16 min walk
  • Bayfront Park - 18 min walk
  • Wailoa River State Park Hawaii - 24 min walk
  • Panaewa Rainforest Zoo - 27 min walk
  • Wailoa Center - 28 min walk

Getting around

  • Hilo Intl. Airport (ITO) - 7 min drive

At a glance

Hotel size

  • This hotel has 286 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
*See small print for additional details or extra charges

In the hotel

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café

Things to do

  • Outdoor pool
  • Fitness facilities
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby

Working away

  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities

Facilities

  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking

Languages Spoken

  • English

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Freshen up

  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

WSW The Steakhouse - This steakhouse serves dinner only. Guests can enjoy drinks at the bar.

ICafe/Waioli Lounge - This café serves light fare only. Happy hour is offered. Open daily.

Small print

Also known as

  • Castle Hawaiian
  • Hilo Hawaiian Hotel Hilo
  • Castle Hilo Hawaiian Hotel Hilo
  • Castle Hilo Hawaiian Hotel Hotel
  • Castle Hilo Hawaiian Hotel Hotel Hilo
  • Castle Hawaiian Hotel
  • Castle Hilo Hawaiian
  • Castle Hilo Hawaiian Hotel
  • Hilo Hawaiian Castle Hotel
  • Hilo Hawaiian Hotel
  • Hotel Castle Hilo Hawaiian
  • Hotel Hilo Hawaiian
  • Castle Hilo Hawaiian Hotel Hawaii

Optional extras

Rollaway beds are available for USD 30.0 per day

Cribs/Infant beds are available for an extra charge

Policies

State tax ID - GE-189-318-3488-01

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Resort fee: USD 28.67 per accommodation, per night

Resort fee inclusions:

  • Fitness center access
  • Newspaper
  • Phone calls (may be limited)
  • In-room coffee
  • Parking
  • Additional inclusions

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Castle Hilo Hawaiian Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Yes, there are 2 onsite restaurants. Nearby restaurants include Coconut Grill (9-min walk), Suisan (10-min walk), and The Hilo Bay Cafe (10-min walk).
  • Have fun with activities like hiking, kayaking, and mountain biking, and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center and a garden.
8.4.Very Good.
  • 10.0.Exceptional

    Had a mini fridge and the shower/toilet was separated by a door so you could use the sink area if someone was in the shower.

    Joan, 10 night romance trip, Feb. 2, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Was not expecting to have to pay extra for a balcony to sit on, that was disappointing and the process to get a pool towel is ridiculous. I used a towel and the next morning I had a bill for 20.00 under my door because I had not returned it yet. These types of things are frustrating when on holidays. The room it self was ok my sheets were scratchy, but my moms where fine. The best thing was the view.

    Cris, 3 night family trip, Jan. 27, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    Location was great. Hotel, although showing its age was very well kept. Concierge availability was very limited which was a bit frustrating.

    4 night romance trip, Jan. 27, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    It was worth paying an extra $10 for a balcony. The room felt a bit stuffy and smelt “old”, so I was happy to be able to open the patio door and spent time on the balcony. Overall, it’s a good quality/price hotel and it is well located.

    M-P, 1 night romance trip, Jan. 8, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The view from our room was breathtaking. Room was large and very comfortable with a King size bed. Checkin was a pleasure. Will be coming back again!

    1 night family trip, Dec. 11, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great oceanfront hotel surrounded by a park

    Had a great stay at the Castle Hilo Hawaiian Hotel. The location was perfect, rooms spacious, wonderful customer service and the price couldn't be beaten. Coconut Island is just 5 min walk away. We stayed for 1 night as it was a spontaneous trip to Hilo from Kona. Loved the reusable water bottle upon arrival, wished more hotels did this.

    1 night family trip, Dec. 8, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Classic style hotel right on the ocean in town. It was beautifully kept up and very clean. The staff was very friendly. Couldn't have had a better stay!

    1 night family trip, Dec. 7, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Food was not great in dining room. Room hotel setting ocean and public island park awesome. Lovely setting. Nice pool area. Large rooms. Comfy beds

    2 night trip, Nov. 19, 2019

    Verified Expedia guest review

  • 6.0.Good

    The location is absolutely the best for the cost of this hotel! Internet access is excellent as is the service provided on the lobby computers. However there were fruit flies in my room! They send someone to spray the room however the cleaning staff didn't clean up the dead bugs in the bathroom sink! $4.15 usd for a glass of milk for coffee was shocking The hotel is aged but it is priced accordingly and the view is worth it!

    3 night trip, Nov. 18, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Perfect location! Bar and restaurant serve great products! Extremely helpful staff!

    4 night business trip, Oct. 13, 2019

    Verified Expedia guest review

See all 1,130 reviews