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All properties in Kailua-Kona, Hawaii, United States of America
1 room, 2 adults

Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Free wired Internet
78-128 Ehukai St, Kailua-Kona, HI, 96740, United States of America

4-star resort with 4 restaurants, near Kahalu'u Beach Park
  • Free Internet
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Children's pool
    • Connecting/adjoining rooms available
    • Free wired Internet
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Good location. Rooms shaby. Given broken binoculars.Mar. 21, 2020
  • It seems impressive when you see waterfalls etc but on closer inspection, not so…Mar. 13, 2020

Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona

from $239 CAD
  • Room, 1 King Bed, Balcony, Mountain View (Mountain View)
  • Room, 2 Double Beds, Balcony, Mountain View (Mountain View)
  • Room, 1 King Bed, Ocean View
  • Room, 2 Double Beds, Ocean View
  • Room, 1 King Bed, Balcony, Oceanfront
  • Room, 2 Double Beds, Balcony, Oceanfront
  • Room, 1 King Bed, Partial Ocean View
  • Room, 2 Double Beds, Partial Ocean View
  • Club Room, Business Lounge Access, Ocean View
  • Club Room, 1 King Bed, Business Lounge Access, Ocean View
  • Club Room, 1 King Bed, Business Lounge Access, Oceanfront
  • Club Room, 2 Double Beds, Business Lounge Access, Oceanfront
  • Club Suite, 1 Bedroom, Business Lounge Access (Ohana Suite)
  • Deluxe Suite, Business Lounge Access, Oceanfront

What’s around Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona

Landmarks

  • Kahalu'u Beach Park - 32 min walk
  • Haleo Luau - 2 min walk
  • Keauhou Bay Beach - 6 min walk
  • Kona Country Club - 13 min walk
  • Lekeleke Burial Grounds - 19 min walk
  • Keauhou Shopping Center - 20 min walk
  • Magic Sands Beach - 2.8 mi / 4.5 km
  • Original Hawaiian Chocolate Factory - 2.6 mi / 4.2 km

Getting around

  • Kona, HI (KOA-Kona Intl. Airport (KOA) - 28 min drive
  • Free beach shuttle

At a glance

Key facts

Hotel size

  • This hotel has 508 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is 11:00 AM
Guests will receive an email 5 days before arrival with check-in instructions. Front desk staff will greet guests on arrival. It is property policy that all guests must wear a face mask within public areas of the property.
Anyone traveling to Hawaii is required to self-quarantine for 14 days. Beginning September 1, travelers who have proof of a negative COVID-19 test taken within 72 hours of arrival are exempt.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets stay free

  • Restrictions apply *

  • Up to 40 lbs

Internet

  • Free WiFi and wired Internet access in public areas

  • Free wired Internet access in rooms

Transportation

Parking

  • Valet parking *

Offsite

  • Free beach shuttle

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
Things to do
  • Basketball on site
  • Free bicycles on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby
Working away
  • 24-hour business center
  • Number of meeting rooms - 4
  • Conference space
  • Conference space size (feet) - 5740
  • Conference space size (meters) - 533
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Braille signage
  • Closed-captioned TV
  • Raised toilet seat
  • Low-height counters/sink
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Grab bar - in bathtub
  • Visual fire alarm
  • Lever door handles
Languages Spoken
  • English
  • Japanese
  • Korean

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Premium bedding
Things to enjoy
  • Furnished lanai
Freshen up
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 55-inch LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Free local calls
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, Ho'ola Spa. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open select days.

Dining

Rays on the Bay - Overlooking the ocean, this restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Holua Poolside Bar and Lo - This poolside restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Haleo Luau - Overlooking the ocean, this theme restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Kaiulu Sheraton Club Loun - This restaurant overlooks the ocean. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Spa tub
  • Tennis on site
  • Basketball on site
  • Free bicycles on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona’s small print

Also known as

  • Sheraton Kona Resort Keauhou Bay Kailua-Kona
  • Sheraton Kona Keauhou Bay
  • Sheraton Kona Resort Keauhou Bay
  • Sheraton Kona Keauhou Bay Kailua-Kona
  • Sheraton Kona Resort Spa at Keauhou Bay
  • Sheraton Kona Keauhou KailuaK
  • Sheraton Kona & Spa At Keauhou
  • Sheraton Kona Resort & Spa at Keauhou Bay Resort
  • Sheraton Kona Resort & Spa at Keauhou Bay Kailua-Kona
  • Sheraton Kona Resort & Spa at Keauhou Bay Resort Kailua-Kona
  • Sheraton Kona Resort Keauhou Bay
  • Sheraton Kona Keauhou Bay Kailua-Kona
  • Sheraton Kona Keauhou Bay
  • Sheraton Kona Resort Spa at Keauhou Bay
  • Sheraton Kona Keauhou KailuaK
  • Sheraton Keauhou Bay Hotel Kailua-Kona
  • Sheraton Keauhou Bay Resort & Spa
  • Sheraton Keauhou Bay Resort And Spa

Policies

State tax ID - 27-4750769

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer.

The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Resort fee: USD 34.41 per accommodation, per night

Resort fee inclusions:

  • Pool access
  • Sporting facilities or equipment
  • Shuttle service
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Self parking costs USD 20.00 per night

Valet parking costs USD 27.00 per night

Rollaway beds are available for USD 70.0 per night

Breakfast costs between USD 29.95 and USD 29.99 for adults, and USD 12.50 and USD 15.00 for children (approximately)

WiFi is available in guestrooms for USD 15.00 per day (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona

  • Does Sheraton Kona Resort & Spa at Keauhou Bay offer free cancellation for a full refund?
    Yes, Sheraton Kona Resort & Spa at Keauhou Bay does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Sheraton Kona Resort & Spa at Keauhou Bay?
    Yes. Self parking costs USD 20.00 per night. Valet parking costs USD 27.00 per night.
  • Is there a pool at Sheraton Kona Resort & Spa at Keauhou Bay?
    Yes, there are 2 outdoor pools and a children's pool.
  • Are pets allowed at Sheraton Kona Resort & Spa at Keauhou Bay?
    Yes, pets are welcome, with a maximum weight of 40 lbs per pet.
  • What are the check-in and check-out times at Sheraton Kona Resort & Spa at Keauhou Bay?
    You can check in from 3:00 PM to anytime. Check-out time is 11:00 AM.
  • Are there restaurants at or near Sheraton Kona Resort & Spa at Keauhou Bay?
    Yes, there are 4 onsite restaurants. Nearby restaurants include Sam Choy's Kai Lanai (1.5 mi), Da Poke Shack (4.3 mi), and Green Flash Coffee (5.4 mi).

Recent reviews

Good 7.6 From 1,202 reviews

Exceptional 10.0
Great place some things needed to be corrected...
The site is amazing. You need to book ocean view !! The bar tender , room maids and the reception are great. For the rest it was less than ok..ie; there were full of tables available at the restaurant and 30 /45 minutes waiting time. .. for no reason...? I needed to managed my luggages by myself when i declined the valet parking... they were there looking at me. They sold us a trip to see Menta Ray that started from Kona when there was trip starting from the park beside the hotel for a cheaper price !!!?? BTW...THE SITE TO SEE THE RAY IS 200 feet from the hotel ... so instead of boat ride of 2 minutes we had a car ride of 1/2 hour to go and 1/2 hour to get back, plus a boat ride of 1 hour to go and 1 hour to comeback !!! Btw, we saw no Ray because of the waives ... they should have cancel the trip before leaving the port !!! Not very honest 250us$ for two !!!
Michel, ca3 night trip
Fair 4.0
One night was enough
Great pools and a nice view. Room musty smelling and in need of a refresh Not sound proof - could hear much too much of the Luau in our room Charged for pool towel (??) seems a bit ghetto in a $400+ a night hotel Unusual in that self parking was not included in the resort fee. Felt like gauging at every turn for minimal benefits outside the pool environment. I did like the midcentury vibes in the design but definitely time for a refresh. One night stay only. Emailed a complaint and received no response. Will not be back.
ca1 night trip
Very Good 8.0
Good location, family orientated hotel.
The hotel is in a good location, locate don waterfront where manta rays feed at night (can see them from the main restaurant, Rays on the Bay), and only 12 - 15 minute drive from downtown Kailua-Kona. Staff was friendly and helpful. Facility overall is a bit run-down and needs a total upgrade, but functions and is still a nice place. Large pools for the family, adults and kids. Liked that the main shop (with groceries, coffee-shop) is open 6:00am to 12 midnight.
ca10 night family trip
Fair 4.0
Get new staff that understands customer service
Great resort. Staff at front desk was what made this a poor experience. Every opportunity they had to make up for a dropped ball, was worst than the previous dropped ball
Gabriel, ca5 night trip
Very Good 8.0
The amenities fee is a litte outrageous when already spending big money on room. The games room needs an update at things were old and broken. Not sure why it closes at 10pm either. Overall hotel was great and pool was as it should be.
Brad, ca2 night trip with friends
Very Good 8.0
Nice pool area
Enjoyed all the amendities of the resort for our short stay. The pool area was a highlight and the manta rays off the coast in viewing distance in the evening. Nice to be able to sign out tennis equipment and utilized the basketball court. Disappointed with the games room, as all the games were broken including broken ping pong ball, unfunctioning shuffle board with no sliders on the rocks, and pool stick tips were broken. Views were beautiful and room was comfortable but the cost did add up per night after daily parking charges and resort fees.
Kira, ca1 night family trip
Very Good 8.0
Beautiful Hotel
Very clean, very spacious, beautiful scenery and friendly service beyond words. The location however is quite far from a lot of things (they offer a shuttle with stay so that helps).
caTrip with friends
Very Good 8.0
Good Resort. Staff were attentive, and helpful. Very large, making it hard to leave, and all food and beverage on site was very expensive. Our kids loved the pool, waterslide & games room.
Jonah, ca2 night family trip

Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona

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