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Tuluna Tulum Hotel

Photo gallery for Tuluna Tulum Hotel

Rooftop pool
Rooftop pool
Rooftop pool
Premium Penthouse, 1 Queen Bed with Sofa bed, Private Pool, Garden View | Terrace/patio
Terrace/patio

Overview of Tuluna Tulum Hotel

Tuluna Tulum Hotel

4.5 star property
Tulum upscale lodge with spa

7.6/10 Good

15 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
  • Spa
Map
Calle Balam Dzakab, Tulum, QROO, 77760

Room options

About this area

What's nearby

  • Tulum National Park - 3 min drive
  • Playa Paraiso - 8 min drive
  • Tulum Beach - 8 min drive
  • Tulum Mayan Ruins - 16 min drive
  • Gran Cenote - 9 min drive
  • Sian Ka'an Biosphere Reserve - 30 min drive

Restaurants

  • El Vegetariano - 16 min walk
  • La Parrillada - 16 min walk
  • Batey - 16 min walk
  • Le Bistro - 16 min walk
  • El Milagrito - 17 min walk

About this property

Tuluna Tulum Hotel

Tuluna Tulum Hotel puts you 3 mi (4.9 km) from Playa Paraiso and 3.1 mi (4.9 km) from Tulum Mayan Ruins. Guests can be pampered with massages at the spa. This luxurious lodge is also within a short drive of Tulum Beach.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 21 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 25+ Mbps)

Parking

  • Free onsite self parking

Other information

  • Smoke-free property

Property amenities

Services

  • 24-hour front desk

Facilities

  • Full-service spa

Accessibility

  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 55-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Separate dining area

Freshen up

  • Rainfall showerhead
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi (speed of 25+ Mbps)
  • Printer

Food and drink

  • Refrigerator
  • Freezer
  • Microwave
  • Toaster
  • Free bottled water
  • Blender
  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Cleaning supplies

Special features

Spa

Guests can indulge in a pampering treatment at the lodge's full-service spa. Services include massages. The spa is open daily.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Tuluna Tulum Hotel Lodge
Tuluna Tulum Hotel Tulum
Tuluna Tulum Hotel Lodge Tulum

Frequently asked questions

Does Tuluna Tulum Hotel offer free cancellation for a full refund?
Yes, Tuluna Tulum Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Tuluna Tulum Hotel?
As of 29 Nov 2022, prices found for a 1-night stay for 2 adults at Tuluna Tulum Hotel on 3 Dec 2022 start from CA $103, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Tuluna Tulum Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Tuluna Tulum Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Tuluna Tulum Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Tuluna Tulum Hotel?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Tuluna Tulum Hotel and nearby?
Tuluna Tulum Hotel has a spa.
What's the area around Tuluna Tulum Hotel like?
Tuluna Tulum Hotel is a short 17-minute walk from Tulum National Park and 20 minutes' walk from Dos Aguas Park.

Overall score and ratings

7.6

Good

8.1/10

Cleanliness

7.9/10

Staff & service

8.5/10

Amenities

8.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

2/10 Poor

Try not to stay at this hotel. There are a lot more other better options in the area.
Wanxia, 6-night family trip
Verified Expedia guest review

8/10 Very good

Great service!!!
Lizeth, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Big, beautiful rooms. Very comfortable beds, showers, linens. Loved the private pool.
Erin, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

This hotel was absolutely amazing. We reserved a residence with a plunge pool and had a great time. The room service was very fast (about 15 minutes) and we were very satisfied with the two pizzas we ordered. The only thing this place is missing is a gym for those looking to exercise. It is a little far from most restaurants and attractions so I would definitely recommend renting a car. Do not rely too much on Apple Maps because it will try to take you through roads that are still dirt with lots of bumps that can ruin your rental car. I would rather stay here than stay on the beach which is 3x more expensive for water you can’t even get into because of all the seaweed. We’ll definitely be coming back here if we visit Tulum again.
Huda, 3-night romance trip
Verified Expedia guest review

6/10 Good

Edgar A, 5-night trip
Verified Hotels.com guest review

2/10 Poor

The worst place to stay in Aldea Zama tulum , I pay for a room , they re have my recervacion even was already pay , the next day the light at the kitchen started licking, was very scared, the only thing they tell me was is I want free breakfast really , please don’t book here terrible service, don’t get fool by pictures, they also own other properties be careful, Rumba hospitality, you guys see don’t book 👀
Mirelis, 2-night family trip
Verified Expedia guest review

4/10 Fair

Find another hotel
Was arrived a little before check in and had to wait - understandable. The room was tiny, the giant mirror was lust leaning against the wall. The safe in the room did not work. The door separating us from the other room was very thin and we could hear every sound from the other room. Setting up the wifi took 4 trips back to the front desk. It was not close to the beach, ruins, or the town.
Carter, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente atención del personal.
Antonio, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Fue una muy buena experiencia, todo fue super bien. Supero mis expectativas en lo absoluto.
Santino, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excelente servicio, todos fueron muy amables y nos hicieron sentir como en casa. Me encantó la vibra del lugar, lo que esperaba y más de un hotel de lujo. Las instalaciones están como nuevas, todo muy limpio y muy bonito.
Marycruz Azeret, 1-night trip with friends
Verified Expedia guest review