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Riu Cancun All Inclusive

Photo gallery for Riu Cancun All Inclusive

Front of property
On the beach, white sand, sun loungers, beach towels
4 outdoor pools, pool umbrellas, sun loungers
4 outdoor pools, pool umbrellas, sun loungers
4 outdoor pools, pool umbrellas, sun loungers

Overview of Riu Cancun All Inclusive

Riu Cancun All Inclusive

3.5 star property
Cancun beachfront property with 6 restaurants and spa

8.0/10 Very good

2,884 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
Map
Blvd. Kukulcan Km 8.5, Manzana 50, Lote 5, Zona Hotelera, Cancun, QROO, 77500
Main amenities
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 5 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Nightclub
  • Health club
  • Beach sun loungers
  • Beach towels
  • Spa tub
  • Pool bar
  • Swim-up bar
Feel at home
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Downtown Cancun
  • Plaza Las Americas - 1 min drive
  • Puerto Cancun Marina Town Center - 5 min drive
  • Ultramar Ferry Puerto Juárez - 8 min drive
  • Playa Tortugas - 8 min drive
  • Langosta Beach - 10 min drive
  • Tortuga Beach - 12 min drive
  • Cancun Mall - 17 min drive
  • Forum Beach - 16 min drive
  • Cancun Convention Center - 18 min drive
  • La Isla Shopping Mall - 19 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 30 min drive

Restaurants

  • Peter's Restaurant - 2 min walk
  • Los De Chiwas - 3 min walk
  • Locanda Paolo - 4 min walk
  • El Polilla - 4 min walk
  • El Poblano - 5 min walk

About this property

Riu Cancun All Inclusive


Property Location
With a stay at Riu Cancun All Inclusive in Cancun (Zona Hotelera), you'll be steps from Caracol Beach and 5 minutes by foot from Cancun Convention Center. This all-inclusive property is 0.3 mi (0.6 km) from Forum Beach and 0.5 mi (0.7 km) from Delphinus Dreams.

Rooms
Make yourself at home in one of the 569 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a nightclub, and a health club. Additional features at this Art Deco property include complimentary wireless Internet access, babysitting/childcare (surcharge), and gift shops/newsstands.

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Satisfy your appetite at Miramar, one of the property's 6 restaurants. Relax with a refreshing drink from the poolside bar or one of the 5 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.


Business, Other Amenities
Featured amenities include limo/town car service, a computer station, and express check-in. Event facilities at this property consist of conference space and a meeting room. Free self parking is available onsite.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Volleyball

Lessons/classes/games

Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 569 rooms
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:30 PM
  • Express check-in/out available
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • 6 restaurants
  • 5 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • Barbecue grills
  • Snack bar/deli

Traveling with children

  • Babysitting (surcharge)
  • Grocery/convenience store

What to do

  • On the beach
  • Beach volleyball
  • Snorkeling
  • Surfing/body boarding
  • Windsurfing
  • Shopping
  • Pool table
  • Golf lessons nearby
  • Parasailing nearby
  • Scuba diving nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2003
  • ATM/banking
  • Garden
  • Television in common areas
  • Health club
  • 18 holes of golf
  • 4 outdoor pools
  • Full-service spa
  • Nightclub
  • Spa tub
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path to elevator
  • Wheelchairs available on site

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Recycling

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Volleyball

Lessons/classes/games

Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances

Spa

Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Miramar - This buffet restaurant serves breakfast, lunch, and dinner.
La Toscana - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Kawachi - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Kulinarium - This restaurant serves dinner only. Open daily.
Turquesa - This poolside buffet restaurant serves breakfast, lunch, and dinner. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Also known as

All Inclusive Riu
All Inclusive Riu Cancun
Cancun All Inclusive Riu
Cancun Riu
Cancun Riu All Inclusive
Riu
Riu All Inclusive
Riu All Inclusive Cancun
Riu Cancun
Riu Cancun All Inclusive
Cancun Riu Hotel
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Rui Cancun
Riu Cancun All Inclusive All-inclusive property
Riu All Inclusive All-inclusive property

Frequently asked questions

Does Riu Cancun All Inclusive offer free cancellation for a full refund?
Yes, Riu Cancun All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Riu Cancun All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Riu Cancun All Inclusive?
Yes, there are 4 outdoor pools.
Are pets allowed at Riu Cancun All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Riu Cancun All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Riu Cancun All Inclusive?
You can check in from 3:00 PM - 11:30 PM. Check-out time is 11:00 AM. Express check-in and check-out are available.
Is there an onsite casino at Riu Cancun All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (4-min walk) and Royal Yak Casino and Sports Book (19-min walk) are both nearby.
What is there to do at Riu Cancun All Inclusive and nearby?
Have fun with onsite activities like windsurfing, snorkeling, and surfing. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 4 outdoor swimming pools. Riu Cancun All Inclusive also has 5 bars, a nightclub, and a health club, as well as spa services and a garden.
Are there restaurants at or near Riu Cancun All Inclusive?
Yes, there are 6 onsite restaurants, featuring Italian cuisine and poolside dining. Nearby restaurants include Los De Chiwas (3-min walk), Locanda Paolo (4-min walk), and El Polilla (4-min walk).
Does Riu Cancun All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Riu Cancun All Inclusive like?
Riu Cancun All Inclusive is a short 9-minute walk from Benito Juarez Municipal Building and 10 minutes' walk from Las Palapas Park. Travelers say this property is in a good location.

Overall score and ratings

8.0

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

7.9/10

Amenities

7.9/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Exceptional

My wonderful vacation
Love the resort. I which I can stayed longer. Nice for family and couples.
Suheilly, 3-night trip
Verified Hotels.com guest review

6/10 Good

Max, 6-night trip
Verified Hotels.com guest review

2/10 Poor

Terrible experience overall!
I’m very disappointed with this hotel!! The food was terrible, the service was terrible, the rooms stink… overall we just had a horrible experience! Make sure you take lots of money because all the people do in Cancun and in the hotel is complain how they don’t make enough money and they want a tip for everything!!!! The scale had to pay to use it!! The pool tables in the bar is $2 usd or 80 pesos to play… it’s just ridiculous if you ask me! This was my third and last time ever going to Cancun the experience was just worst and worst!
Gloria, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Totally amazing!!!
3-night trip
Verified Hotels.com guest review

6/10 Good

Angel, 5-night trip
Verified Expedia guest review

8/10 Very good

Beautiful views and pools. They didn’t however refill our mini fridge ever. The credits toward the spa and other amenities it says you get they had no idea about.
Shannon, 5-night family trip
Verified Expedia guest review

8/10 Very good

Nice place to stay !
Alexander, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

THE HOTEL ITS SUOER NICE GREAT LOCATION BARS ARE OPEN FOOD ITS GREAT GREAT SERVICE SUPER SAFE
GRISELDA, 5-night romance trip
Verified CheapTickets guest review

10/10 Exceptional

Nice
Irma, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Its a beautiful and friendly place.
Ana, 3-night family trip
Verified Expedia guest review