2/10 Poor
26 Jan 2023
Avoid if you value your PRIVACY and SAFETY
If you value your PRIVACY and SAFETY, which all hotels should ensure regardless of price, then AVOID staying at this hotel. I'm just going to share a part of the email I wrote to Heather, the general manager, with my concerns after our stay. I have not received a reply after 1.5 weeks.
First off, my husband and I appreciated the location of the hotel. The short distance from the rental car facilities and airport made the commute very easy. Our check-in process was also quick and smooth. However, there were two glaring concerns about our hotel room (room 110) and stay.
-Both my and my husband's key cards no longer worked every night we returned and tried to get into our room. I would have to go to the front office to get the key card activated again just to get into our room every night. I do not know the cause of this but I do not believe the cards were demagnetized.
-There was no chain lock in our hotel room for extra security. This is a huge safety and security concern. In fact, as a result of the lack of this security feature, a stranger used a key card to enter our room in the middle of the night (around 2am) while we were sleeping, waking us up when they turned on the light. While it might have been a sort of misunderstanding, this would not have happened if additional securities were in place. I can only say I am glad my husband was there because I do not think I would have felt safe for the rest of the night after the unauthorized and illegal entry occurred.
Pam
Pam, 3-night trip
Verified Hotels.com guest review
