Conrad Tulum Riviera Maya

Photo gallery for Conrad Tulum Riviera Maya

Primary image
Private beach, white sand, beach cabanas, beach umbrellas
5 outdoor pools, cabanas (surcharge), sun loungers
5 outdoor pools, cabanas (surcharge), sun loungers
5 outdoor pools, cabanas (surcharge), sun loungers

Overview of Conrad Tulum Riviera Maya

Conrad Tulum Riviera Maya

5.0 star property
Tulum beachfront hotel with 7 restaurants and spa

9.4/10 Exceptional

18 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Carretera Cancun Tulum 307, Tulkal Chemuyil, Tulum, QROO, 77774
Main amenities
  • Daily housekeeping
  • On a private beach
  • 7 restaurants and 3 beach bars
  • 2 poolside bars and 3 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Breakfast available
  • Free children's club
  • 24-hour fitness center
  • Beach umbrellas
  • Beach cabanas
  • Beach towels
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On a private beach
  • Akumal Beach - 5 min drive
  • Half Moon Bay - 11 min drive
  • Dos Ojos Cenote - 27 min drive
  • Soliman Bay - 14 min drive
  • Xpu-ha Beach - 19 min drive
  • Tulum National Park - 13 min drive
  • Tulum Mayan Ruins - 23 min drive
  • Gran Cenote - 26 min drive
  • Playa Paraiso - 34 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 82 min drive
  • Cozumel Intl. Airport (CZM) - 28.4 miles/45.7 km

About this property

Conrad Tulum Riviera Maya

Conrad Tulum Riviera Maya offers a private beach where you can retreat to a cabana or enjoy the shade from a beach umbrella, plus you'll be just a 5-minute drive from Akumal Beach. 5 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. Maratea Mediterranean, one of 7 restaurants, serves lunch and dinner. Other highlights at this luxurious hotel include 3 beach bars, a free kid's club, and a 24-hour fitness center.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 449 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is 3:00 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas

Parking

  • Free uncovered onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 7 restaurants
  • 3 bars/lounges
  • 3 beach bars
  • 2 poolside bars
  • 2 coffee shops

Traveling with children

  • Children stay free
  • Free children's club
  • Supervised childcare (surcharge)

What to do

  • On a private beach
  • Shopping
  • Ecotours nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Pool cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • 11 buildings/towers
  • Built in 2021
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center
  • 5 outdoor pools
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Handrails in stairways
  • Closed captioned TV
  • Lever door handles
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • MP3 docking station
  • 65-inch flat-screen TV
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning
  • Espresso maker

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Private plunge pool
  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Hair dryer
  • Towels

Stay connected

  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Mobile key entry
  • Restaurant dining guide

Special features

Spa

Conrad Spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Maratea Mediterranean - This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Restaurant 'de Autor' Che - Overlooking the ocean, this fine-dining restaurant specializes in local and international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Teppanyaki - Overlooking the ocean, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
UKAI SUSHI - Overlooking the ocean, this sushi bar specializes in sushi and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Deli Café - This coffee shop serves breakfast, lunch, and light fare. Open daily.

Fees & policies

Optional extras

  • Breakfast costs between USD 15 and USD 35 for adults, and USD 10 and USD 25 for children (approximately)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and CleanStay (Hilton).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Frequently asked questions

Overall score and ratings

9.4

Exceptional

10.0/10

Cleanliness

10.0/10

Staff & service

9.7/10

Amenities

9.7/10

Property conditions & facilities

9.7/10

Eco-friendliness

10/10 Exceptional

Amazing place to stay!
Absolutely amazing! Top notch service and restaurants.
Shannon, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

My girlfriend and I stayed here for 3 nights. We needed a get away to unwind at and this was the perfect place. The staff was attentive, the rooms were impeccable and the food at all restaurants was great. I’d recommend this hotel to anyone wanting a relaxing getaway in Tulum.
Travis, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Talayeh, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Johannes, 5-night trip
Verified Hotels.com guest review

6/10 Good

Caroline, 4-night trip
Verified Expedia guest review

10/10 Exceptional

John, 5-night trip
Verified Expedia guest review

10/10 Exceptional

We were at Conrad Tulum for 5 nights. The staff was amazing all across the property. Perfect place to relax and enjoy. Many dinner options. Well equipped gym. Several pools. An incredible time.
Ronmer, 5-night trip
Verified Expedia guest review