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All properties in Puerto Morelos, Quintana Roo, Mexico
1 room, 2 adults
All inclusive

Excellence Riviera Cancun - Adults Only - All Inclusive, Puerto Morelos

5-star5 stars
Carr. Federal 307 Chet-Pto. Juarez, Km 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580, Mexico

Puerto Morelos beachfront property with 10 restaurants and spa
  • Free buffet breakfast, free WiFi, and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Amazing property. We did not want for anything while we were there. The food was…Mar. 1, 2020
  • Loved the unique two storey rooms - height gave view of the sea and the grounds. Quiet…Feb. 20, 2020

Excellence Riviera Cancun - Adults Only - All Inclusive, Puerto Morelos

from $514 CAD
  • Junior Suite Spa or Pool View
  • Junior Swim-Up Suite Spa or Pool View
  • Junior Suite Ocean View
  • Excellence Club Junior Suite Ocean Front
  • Excellence Club Junior Swim-Up Ocean View
  • Excellence Club Honeymoon Suite Ocean Front
  • Excellence Club Two-Story Rooftop Terrace Suite Ocean Front
  • Two-Story Rooftop Terrace Suite Spa or Pool View
  • Excellence Club Junior Suite Pool View
  • Excellence Club Junior Swim Up Suite Pool View
  • Excellence Club Honeymoon Suite Ocean Front + Free On-Site Covid-19 Test
  • Excellence Club Junior Suite Ocean Front + Free On-Site Covid-19 Test
  • Excellence Club Junior Suite Pool View + Free On-Site Covid-19 Test
  • Excellence Club Junior Swim Up Suite Pool View + Free On-Site Covid-19 Test
  • Excellence Club Junior Swim-Up Ocean View + Free On-Site Covid-19 Test
  • Excellence Club Two-Story Rooftop Terrace Suite Ocean Front + Free On-Site Covid-19 Test
  • Junior Suite Ocean View + Free On-Site Covid-19 Test
  • Junior Suite Spa or Pool View + Free On-Site Covid-19 Test
  • Junior Swim-Up Suite Spa or Pool View + Free On-Site Covid-19 Test
  • Two-Story Rooftop Terrace Suite Spa or Pool View + Free On-Site Covid-19 Test

What’s around Excellence Riviera Cancun - Adults Only - All Inclusive, Puerto Morelos

Landmarks

  • On a private beach
  • Crococun Zoo - 29 min walk
  • Ojo de Agua Beach - 38 min walk
  • Puerto Morelos Town Square - 2.6 mi / 4.2 km
  • San Jose Catholic Parish - 2.6 mi / 4.2 km
  • Artisans Market - 2.7 mi / 4.3 km
  • Puerto Morelos Reef - 2.7 mi / 4.3 km
  • Sanctuary of Hope and Time Capsule - 4.7 mi / 7.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

At a glance

Key facts

Size

  • 440 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • Children (18 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

Payment types at the property

Other information

  • Smoke-free property
  • Caters to adults only
*See small print for additional details or extra charges

At the property

Food and drink
  • Free buffet breakfast daily
  • 10 restaurants
  • 11 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Fitness classes on site
  • Bicycle rentals on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Pilates classes on site
  • Sailing on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 104410
  • Conference space size (meters) - 9700
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 9
  • Year Built - 2004
  • Elevator
  • ATM/banking
  • Rooftop terrace
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Number of living rooms
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 55-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Free international calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for bottled wine
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

MIILE SPA has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

Dining

The Kitchen Table - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.

Agave - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Spice - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Chez Isabelle - This restaurant specializes in French cuisine and serves dinner only. Open daily.

Basmati - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Bicycle rentals on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Pilates classes on site
  • Sailing on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Excellence Riviera Cancun - Adults Only - All Inclusive, Puerto Morelos’s small print

Also known as

  • Excellence Riviera Cancun Adults All Inclusive Puerto Morelos
  • Excellence Riviera Cancun Adults All Inclusive
  • Excellence Riviera Cancun Adults Only All Inclusive
  • Excellence Riviera Cancun Adu
  • Excellence Riviera Cancun Adults Only All Inclusive
  • Excellence Riviera Cancun Adults All Inclusive
  • Excellence Riviera Cancun Adu

Policies

No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Excellence Riviera Cancun - Adults Only - All Inclusive, Puerto Morelos

  • Does Excellence Riviera Cancun - Adults Only - All Inclusive offer free cancellation for a full refund?
    Yes, Excellence Riviera Cancun - Adults Only - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Excellence Riviera Cancun - Adults Only - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Excellence Riviera Cancun - Adults Only - All Inclusive?
    Yes, there's free self parking.
  • Is there a pool at Excellence Riviera Cancun - Adults Only - All Inclusive?
    Yes, there are 6 outdoor pools.
  • Are pets allowed at Excellence Riviera Cancun - Adults Only - All Inclusive?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Excellence Riviera Cancun - Adults Only - All Inclusive?
    You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Are there restaurants at or near Excellence Riviera Cancun - Adults Only - All Inclusive?
    Yes, there are 10 onsite restaurants, featuring international cuisine. Nearby restaurants include I Wanna Pizza (2.4 mi), John Gray's Kitchen (2.5 mi), and Sabor de Mexico (2.5 mi).
  • What is there to do at Excellence Riviera Cancun - Adults Only - All Inclusive and nearby?
    Have fun with onsite activities like kayaking, sailing, and volleyball and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , Pilates, and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 6 outdoor swimming pools. Excellence Riviera Cancun - Adults Only - All Inclusive also has 11 bars, a private beach, and a 24-hour fitness center, as well as a sauna and a garden.

Recent reviews

Exceptional 9.6 From 1,027 reviews

Exceptional 10.0
Everyone there seems genuinely concerned that you have everything you need, and want for pretty much nothing. The many activities planned throughout the day and evening make the days go by so fast! And the convenience of a swim-up suite is worth the little extra expense. We enjoyed it so much we are already planning our return trip there!
ca5 night romance trip
Exceptional 10.0
Amazing resort with fantastic service, food and drinks! Beautiful beach and pools and the entertainment is top notch. You won’t find a nicer resort.
ca6 night romance trip
Exceptional 10.0
Staffs are friendly. Good food. Nightly entertainment was good.
ca7 night trip
Exceptional 10.0
Everything about our vacation was absolutely perfect. We are both vegetarians and had so many delicious options to chose from. The rooms were gorgeous, the pools were refreshing and they had so many activities every day! Shout out to Pamela for the awesome workouts and to the lovely ladies at the coffee bar that made the best drinks! Can’t wait to go back!
Mel, ca5 night romance trip
Exceptional 10.0
Staffs were great and friendly Chef Guillermo Parra and Alfredo Salazar really exceeding all our expectations I missed my triple expresos capuchinos
ca5 night family trip
Exceptional 10.0
some areas are in construction and no to many options for restaurants
ca4 night family trip
Exceptional 10.0
Highly recommended Beautiful resort Top notch service Very good food and excellent service The pools throughout the resort were amazing You could always find a quiet area if you wanted some peace and quiet
ca4 night romance trip
Exceptional 10.0
This was an amazing vacation, made all the more so by the excellent staff.
Lissa, ca5 night romance trip
Exceptional 10.0
Great food and wonderful staff who take the time to always help and say hello Clean and beautiful resort
ca5 night romance trip
Exceptional 10.0
Property is amazing!The property is huge and it was unexpected.
ca1 night trip

Excellence Riviera Cancun - Adults Only - All Inclusive, Puerto Morelos