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Residence Inn by Marriott Playa del Carmen

Photo gallery for Residence Inn by Marriott Playa del Carmen

Exterior
Outdoor pool
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
Studio, 1 King Bed with Sofa bed, Balcony, Garden View | In-room safe, desk, laptop workspace, iron/ironing board

Overview of Residence Inn by Marriott Playa del Carmen

Residence Inn by Marriott Playa del Carmen

3.5 star property
3.5-star hotel with outdoor pool, near Quinta Avenida

8.8/10 Fabulous

232 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
The price is CA $86
Price available on 12/03/2022
Map
Retorno 50 Avenida Sur, Carretera 307, Cancun Tulum Chetumal Cancun, Playa del Carmen, QROO, 77717

Room options

About this area

What's nearby

  • In Playacar
  • Quinta Avenida - 34 min walk
  • Playa del Carmen Main Beach - 35 min walk
  • Playa del Carmen Maritime Terminal - 10 min drive
  • Playacar Golf Club - 11 min drive
  • Mamitas Beach - 13 min drive
  • Xplor Theme Park - 7 min drive
  • Xcaret Eco Theme Park - 10 min drive
  • Ferry to Cozumel - 13 min drive
  • Tres Rios Ecopark - 23 min drive
  • Maroma Beach - 29 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 13 miles/20.9 km

Restaurants

  • Perché no - 8 min walk
  • El Gran Taco - 11 min walk
  • Hot Casual Food - 18 min walk
  • Doña Aurelia - 18 min walk
  • Ristorante Latinos - 19 min walk

About this property

Residence Inn by Marriott Playa del Carmen

When you stay at Residence Inn by Marriott Playa del Carmen, you'll be within a 10-minute drive of Quinta Avenida and Playa del Carmen Main Beach. Guests can take a dip in the outdoor pool or visit the fitness center for a workout. Also, this hotel is 4.6 mi (7.4 km) from Xcaret Eco Theme Park and 4.1 mi (6.7 km) from Xplor Theme Park.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 149 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (2 per room)*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 25+ Mbps)

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–10:00 AM
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • An outdoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Closed captioned TV
  • Lever door handles
  • Well-lit path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)
  • Phone

Food and drink

  • Refrigerator
  • Microwave
  • Stovetop
  • Toaster
  • Dishwasher

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Pets

  • Pets are allowed for an extra charge of USD 20 per pet, per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

By Marriott Carmen Carmen
Residence INN Playa DEL Carmen
Residence Inn by Marriott Playa del Carmen Hotel
Residence Inn by Marriott Playa del Carmen Playa del Carmen

Frequently asked questions

Does Residence Inn by Marriott Playa del Carmen offer free cancellation for a full refund?
Yes, Residence Inn by Marriott Playa del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Residence Inn by Marriott Playa del Carmen?
As of 2 Dec 2022, prices found for a 1-night stay for 2 adults at Residence Inn by Marriott Playa del Carmen on 3 Dec 2022 start from CA $86, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Residence Inn by Marriott Playa del Carmen?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Residence Inn by Marriott Playa del Carmen?
Yes, there's an outdoor pool.
Are pets allowed at Residence Inn by Marriott Playa del Carmen?
Yes, pets are welcome, with a limit of 2 per room. There's a charge of USD 20 per pet, per stay.
Is parking offered on site at Residence Inn by Marriott Playa del Carmen?
Yes, there's free self parking.
What are the check-in and check-out times at Residence Inn by Marriott Playa del Carmen?
You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Residence Inn by Marriott Playa del Carmen and nearby?
Residence Inn by Marriott Playa del Carmen has an outdoor pool and a fitness center.
Are there restaurants at or near Residence Inn by Marriott Playa del Carmen?
Yes. Nearby restaurants include Perché no (8-min walk), El Gran Taco (11-min walk), and Doña Aurelia (2.4 mi).
What's the area around Residence Inn by Marriott Playa del Carmen like?
Residence Inn by Marriott Playa del Carmen is in Playacar, a short 19-minute walk from Playacar Golf Club.

Overall score and ratings

8.8

Fabulous

9.0/10

Cleanliness

8.9/10

Staff & service

8.9/10

Amenities

9.3/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Exceptional

It was really nice but what we didn’t like was breakfast they really served the same thing every day. They need to have something different every day. Their sauce was too watery and the scrambled eggs too watery too.
Margarita, 6-night trip
Verified Hotels.com guest review

8/10 Very good

luis Thomas, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alba Rosa, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Overall nice
The hotel was great. There were 2 issues the first when I called in the morning to ask a question the girl on the phone did not speak English. She wanted me to call back in an hour. Doesn’t work well when traveling. The 2nd and more pressing was I requested a feather free room and it was confirmed as feather free. My wife is highly allergic to feathers. We arrived and the pillows were feathers. I called the main desk and even though they brought new pillows the girl at the desk was not very pleased. So it started kinda bad. But other than that it was very nice.
Ricky N, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everything great but food service
El hotel es nuevo, los cuartos son cómodos y muy completos (cocina, nevera, buena cama, etc) El servicio de comedor es deficiente. El desayuno es de 7 a 10 pero a las 9 ya se han acabado ciertos alimentos (pan por ejemplo) y simplemente dicen "no hay mas" ; el segundo dia fue igual; no habia huevos, se demoraron en traerlos, en el area de cafè no había leche tampoco. Un detalle es que desde el dia miercoles por la noche hasta el dia viernes por la mañana un pocillo de cafè sucio permaneció al lado de mi puerta y nadie se percató de recogerlo. Los puertas mas allá habia platos sucios en el piso que tambièn permenecieron por un buen rato. El pocillo de mi puerta dos dias completos. En general el personal del hotel amable, las personas de la recepción, pero la parte del restaurante es muy deficiente y los empleados no son amables, simplemente se paran a mirar muy serios y si se les pregunta algo dicen "no hay" o "se acabó" me recuerda mi visita a Cuba donde no hay ni huevos. De resto todo bien.
Pocillo en la puerta
Sonia, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

The breakfast is great, lots to pick from. My only complaint is the smell when getting off the elevator on the 2nd floor. Lobby smelled great but the 2nd floor was foul. There are not enough parking spots in the basement and parking outside was a far walk. Staff was great.
Maria Del Socorro, 4-night family trip
Verified Expedia guest review

6/10 Good

Carlos, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Good place
Alexandra, 2-night family trip
Verified Orbitz guest review

2/10 Poor

Disgusting!
The room was cleaned once during a 5 day stay because I complained. Towels were not changed, ran out of toilet paper twice, beds were not made. We were told that they did not have enough staff to clean rooms. Manager Abraham Alonzo said there was nothing he could do! Because I went through Expedía
Ana, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The Value for the price was astronomical. Not close to the beach area but was really close to Xcaret park. After a long day you want a short drive. Also very close to restaurants.
HECTOR, 1-night family trip
Verified Travelocity guest review