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1 room, 2 adults

Grand Hyatt Hangzhou, Hangzhou

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
28 Hu Bin Road, Hangzhou, Zhejiang, 310007, China

Lakefront hotel with spa, near West Lake
  • Free WiFi
  • Great for familiesThis property has good facilities for families.
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
Location
Great location
Bar
Bar is awesome
Service
Fantastic service
Value
Value for money could be better

Grand Hyatt Hangzhou, Hangzhou

from $202 CAD
  • Room, 1 King Bed, Garden View
  • Room, 2 Single Beds, Garden View
  • Room, 1 King Bed, Lake View
  • Room, 2 Single Beds, Lake View
  • Club Room, 1 King Bed (Club Access)
  • Club Room, 2 Single Beds (Club Access)
  • Club Room, 1 King Bed, Lake View
  • Club Room, 2 Single Beds, Lake View
  • Room, 1 King Bed
  • Grand, Suite, 1 King Bed
  • Room, 2 Single Beds

What’s around Grand Hyatt Hangzhou, Hangzhou

Top spots nearby

Recommended by this property

  • Broken Bridge (5-minute walk)
  • Wushan Night Market (12-minute walk)
  • West Lake (14-minute walk)
  • Wulin Square (16-minute walk)
  • Leifeng Pagoda (28-minute walk)
  • Hangzhou Botanical Garden (30-minute walk)
  • Zhejiang University (31-minute walk)
  • Lingyin Temple (5.6 km)
  • Song Dynasty Town (11.1 km)

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 40 min drive
  • Hangzhou Station - 15 min drive
  • Hangzhou East Railway Station - 23 min drive
  • Hangzhou Yuhang Station - 35 min drive
  • Longxiangqiao Station - 4 min walk
  • Fengqi Road Station - 17 min walk
  • Ding'an Road Station - 18 min walk
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 388 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

  • Train station pick-up *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 5 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Health club
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
  • One meeting room
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 2004
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible path of travel
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

焕水疗 has 11 treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub.

The spa is open daily.

Dining

28 Hubin Road 湖滨28 - This restaurant serves lunch and dinner.

Grand Cafe 咖啡厅 - This buffet restaurant serves breakfast, brunch, lunch, and dinner. Open daily.

Grand Hyatt Steakhouse - This steakhouse serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Patio 青莳 - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Grand Hyatt Hangzhou, Hangzhou’s small print

Also known as

  • Hangzhou Hyatt
  • Grand Hyatt Hangzhou Hotel
  • Grand Hyatt Hangzhou Hangzhou
  • Grand Hyatt Hangzhou Hotel Hangzhou
  • Hangzhou Hyatt Regency
  • Hyatt Hangzhou
  • Grand Hyatt Hangzhou Hotel
  • Hyatt Regency Hotel Hangzhou
  • Regency Hyatt Hangzhou
  • Hyatt Regency Hangzhou Hotel

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for CNY 288 per night

Buffet breakfast is offered for an extra charge of CNY 194 per person (approximately)

Airport shuttle service is offered for an extra charge of CNY 550 per vehicle (one way)

Train station pick-up service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Very Good 8.2 From 100 reviews

Exceptional 10.0
Excellent hotel
I’m very much satisfied
Jongwon, cn1 night romance trip
Good 6.0
Need to do a lot more to protect the brand.
Hotel was under renovation. Overall air quality was not good. Non-smoking floor was filled with cigarette odours. Audio tv system does not function well. Room carpet was not well vacuumed.
Joseph, hk2 night family trip
Poor 2.0
Very bad experience and I should get at least ½ refund for the money I paid!!!
JANE, hk2 night business trip
Very Good 8.0
The actual hotel itself was quite nice, The service was actually pretty poor, if not outright bad. Asked about times things opened 2x and they were wrong both times. Took 6x to get coffee one morning. I have stayed at Hyatt’s maybe 200 times, and this was really off.
James, us3 night business trip
Exceptional 10.0
Great stay
James, usRomance trip

Grand Hyatt Hangzhou, Hangzhou

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