4/10 Fair
28 Jan 2023
Very disappointing, inferior to the Cancun resorts
Overall, we had a very disappointing experience, this resort is seriously inferior to the Temptation and Desire resorts in Cancun. On the positive side, the Playmakers were enthusiastic (especially Mike and Medusa), and the rooms were clean and spacious. Unfortunately there were many negatives. The food is terrible, and the restaurant/bar service is very inconsistent. The pool was freezing cold, so guests were hesitant to swim or play any of the pool games. Most frustratingly, we were harassed by premier staff selling timeshare memberships on 3 separate occasions. I understand it is their job to ask once at check-in, but rather than taking no for an answer they bothered us again at our breakfast table, and at the pool bar. Finally, the resort is overpriced for such a new hotel. There were very few guests to socialize with because the resort was so empty. The resort should lower the price at first to get some people there, and raise it later once it has become more popular.
Verified traveller
2-night trip
Verified Hotels.com guest review