The staff was wonderful! There was no microwave, but the chef heated and cooked our leftovers and they were served beautifully! The ice machine was out of commission on the 8th floor, so we had to keep asking for buckets of ice. The mirror under the sink was cracked, the windows could have been cleaned better, and they need to upgrade TVs to smart TVs. It was a bit outdated I thought. The area around was very nice, close to some great restaurants and I always felt safe in the area.