See all properties

Casa Dona Susana

3.5 star property
Adults-only beach hotel with outdoor pool, near Playa de los Muertos

Choose dates to view prices

Photo gallery for Casa Dona Susana

Restaurant
Reception
Exterior
Outdoor pool
Premium bedding, in-room safe, individually decorated, blackout drapes
Experience the vibrant charm of Playa de los Muertos at Casa Dona Susana, where you can unwind on the sun-kissed terrace or take a refreshing dip in the outdoor pool. With multilingual staff and concierge services, this hotel offers convenience and connection while you explore nearby attractions.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • 24/7 front desk
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant
  • Outdoor pool
  • Room service
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Snack bar/deli
  • Multilingual staff
  • Concierge services

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
The current price is CA $122
CA $147 total
includes taxes & fees
Apr 28 - Apr 29

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

Highlights

Individually decorated
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Hair dryer
Cable channels
  • Sleeps 2
  • 1 King Bed
3 outdoor pools

Playa Los Arcos Hotel Beach Resort & Spa

  • Pool
  • Spa
  • Parking available
  • Free WiFi
8.0 out of 10, Very good, 1,149 reviews
The price is CA $173
CA $207 total
includes taxes & fees
May 13 - May 14
Playa Los Arcos Hotel Beach Resort & Spa
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380

What's nearby

  • Olas Altas Street - 1 min walk - 0.1 km
  • Playa de los Muertos - 2 min walk - 0.2 km
  • Los Muertos Pier - 3 min walk - 0.3 km
  • Malecon - 3 min drive - 2.3 km
  • Conchas Chinas Beach - 5 min drive - 2.0 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 29 min drive

Restaurants

  • ‪Pancho's Takos - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Lix by Xocodiva - ‬2 min walk
  • ‪Tuna Azul - ‬2 min walk
  • ‪Joe Jack's Fish Shack - ‬2 min walk

About this property

Casa Dona Susana

When you stay at Casa Dona Susana, you'll be just a 5-minute drive from Malecon and Playa de los Muertos. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant. Other features include a snack bar/deli, a terrace, and a garden. Fellow travelers say great things about the pool and helpful staff.

All-inclusive

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 42 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: noon
    • Contactless check-in available
    • Minimum check-in age: 21
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite parking limited
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • Restaurant
  • Room service
  • Snack bar/deli

What to do

  • Beach nearby
  • Golfing nearby
  • Scuba diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Garden
  • Terrace
  • An outdoor pool

Accessibility

  • Elevator

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 10 AM to 10 PM

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Frequently asked questions

Does Casa Dona Susana offer free cancellation for a full refund?

Yes, Casa Dona Susana does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Casa Dona Susana?

Yes, there's an outdoor pool. Guests have pool access from 10 AM to 10 PM.

Are pets allowed at Casa Dona Susana?

Sorry, pets aren't allowed.

Is parking offered on site at Casa Dona Susana?

Yes. Parking spots may be limited.

What are the check-in and check-out times at Casa Dona Susana?

Check-in start time: 3:00 PM; Check-in end time: noon. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Casa Dona Susana?

No, this hotel doesn't have a casino, but Vallarta Casino (8-min drive) and Winclub Casino Platinum (10-min drive) are both nearby.

What is there to do at Casa Dona Susana and nearby?

Have fun with nearby activities such as scuba diving and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.

Are there restaurants at or near Casa Dona Susana?

Yes, there's an onsite restaurant.

What's the area around Casa Dona Susana like?

Casa Dona Susana is located near Playa de los Muertos in Romantic Zone, a short 1-minute walk from Olas Altas Street and 3 minutes' walk from Los Muertos Pier. Travelers give top marks for the hotel's prime location.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Room
Service staff
Location
Beach
Restaurant
Bed
Rooftop pool
Bathroom
Balcony
Building

What guests liked

  • The rooftop pool was a highlight with its comfy loungers, bar, and great views. (38 reviews)
  • The property offers excellent beach access and proximity to the beach with many guests enjoying the nearby beach and amenities. (30 reviews)
  • The breakfast buffet was substantial, delicious, and well worth it, with a huge selection of food and made-to-order options. (16 reviews)
From real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Dean, 10-night trip with friends
Verified Hotels.com guest review

6/10 Good

Good location. Rooms without balconies were cramped and dark. Rooftop pool was cold and needed maintenance as tiles were lifting. Staff was nice.
Linda-Ellen, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Rodrigo De La, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

RAMON, 7-night trip
Verified Hotels.com guest review

8/10 Very good

Convenient and Economical

Great hotel with a super breakfast buffet at the sister hotel Los Arcos a short block away. That dining area overlooks the beach. Breakfasts are served until noon which works great for late risers! The swimming pool is small on the roof top but that area is also quiet and has a bar area. There are views of the coastline to the north. The room had a comfortable king sized bed. A negative is the very narrow bathroom that is a step up from the bedroom and is difficult for two people to be in there at the same time. All said, we would return there for this economical convenience to the area which is known for the food, shops, and beach.
Pool deck view
Inside hotel courtyard
Variety of carved room doors
Hotel’s street
Lynne, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Do it

11 out of 10 loved. Great value + excellent staff. Much better than the Almar down the road 👏👏.
Rooftop pool
King style bedroom. Look at the towel swans 🦢. Kinky.
Brent, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Great value!

Great quiet location just off all the main areas you want to see in PVR, beach is a block away, amazing bars and restaurants 2 blocks away, safe neighborhood. Cute courtyard, quiet pool on roof top, amazing buffet breakfast at sister property on the beach. Friendly staff let us check in a little early, and check out a little late. Would definitely recommend and stay here again. Only negative is room did not have a window but that meant great sleep!
Lisa, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Fantastic Hotel

Fantastic hotel! Very chill and the staff is amazing. Loved the pool, never to busy.
Debbie, 7-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

alan, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel and staff!
Joshua, 11-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great and beautiful stay!

Great stay! Loved the quietness, cleaning staff, and great service, friendly staff! I recommend it 100% we got vouchers for free breakfast which was a huge plus and overall we can’t wait to stay there again!
Hector, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Quiet, clean, comfortable

Nice hotel- we were only there one night. The breakfast was included and high quality (and on the beach). Quiet, clean, comfortable.
Kirsten, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful stay . Great location. Not many sunloungers on the roof so always in use but the beach is so close it wasn’t a problem . Excellent breakfast choices served in the hotel across the road. Would recommend
Paul, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Casa Doña Susan was a fantastic stay. Affordable! Room was a little dated but overall a great stay. Staff was very attentive and helpful. Access to the sister hotel amenities was a wonderful touch!
Teresa, 8-night trip
Verified Hotels.com guest review

8/10 Very good

Overall great place to spend a few days, room was dated and dark, bathroom very small. Enjoyed the pool, although lounge chairs were limited, and sometimes hard to find., other sister hotel quests would occupy the limited space at the pool. Would stay again for a few days as location was perfect.
Ronnie, 4-night romance trip
Verified Expedia guest review

6/10 Good

My husband and I got put into a room with two beds instead of the King that we reserved, we only realized when we entered the room and were told there were no other rooms available. That room had very narrow "double" beds that didn't fit two people comfortably, had no windows, and the AC unit was rattling intermittently, so the first night was terrible. We had to ask to be moved to a room we actually reserved, which they did the next day. Our experience improved after that. The staff is great, the hotel is very quiet and peaceful. The window in the room looked out only to the courtyard, but it was fine. Maybe a few more outlets around the bed would be nice for charging etc.
Linda, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great location, quiet at night. Access to los arcos pool and beach chairs is great. Highly recommend
Evan, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Alan William, 2-night trip
Verified Expedia guest review

6/10 Good

Good value--for the price but... The staff in general were excellent and we were wonderfully close to the beach. However, the room was nothing like the images on the Expedia website and we would have gladly paid a few dollars more if we had known that our room lacked outside windows or a balcony. The only real downside was the rooftop snack bar. We ordered nachos which were just a blob of cheesy goo and beans with some decidedly over cooked and greasy chips. (How do you screw up nachos???) Decent coffee in the morning but it was in the ground floor lobby and if you were on the 4th floor, that was a hike! Overall, good but not great. Almost great--and a great location.
Linda, 6-night romance trip
Verified Expedia guest review

8/10 Very good

Property is great, has a great location and loved the heated adult pool
Wilfred, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Grover, 4-night trip
Verified Expedia guest review

10/10 Exceptional

It was a beautiful place to stay, the staff was amazing and so friendly, looking forward to going back to Casa Dona Susana next winter
Marc, 7-night romance trip
Verified Expedia guest review

8/10 Very good

Monica, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff were all so very friendly and nice. The property was clean and quiet.
Erica, 7-night trip with friends
Verified Expedia guest review

6/10 Good

The room was barely bigger than the bed. None of the pictures they showed were like that. The shower was a tiny corner thing. Pretty misleading advertising
Rebecca, 8-night family trip
Verified Expedia guest review