18 Mar 2023
Facial recognition be warned
The property itself was great but there were two giant issues: soundproofing and facial recognition. The building is not soundproofed at all, so the noise both outside from the street and inside from the other units made it impossible to sleep. They provide earplugs but it wasn’t enough. The second issue is that our booking was nonrefundable but there was no warning when we booked that they require biometric facial recognition to check in for the property. You can’t get your money back and you can’t get into the property without checking in by scanning your ID and providing a live biometric facial recognition sample with your phone or computer. It’s annoying for people who aren’t great at technology and enraging for people who care about privacy and surveillance technology. They say that the data are deleted right away but it’s run through a third party (Persona) and there’s no way to know what their protocols actually are.
Molly, 2-night family trip
Verified Hotels.com guest review