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All properties in Xi'an, Shaanxi, China
1 room, 2 adults

Mercure on Renmin Square Xian, Xi'an

4-starFor the benefit of our customers, we have provided a rating based on our rating system.
Great for families

Good to know

  • Free cribs/infant beds
  • Children's pool
  • Theme park(s) nearby
  • Free WiFi
319 Dongxin Street, Xi'an, Shaanxi, 710004, China

4-star hotel with 4 restaurants, near Xi'an Bell Tower
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Children's pool
    • Theme park(s) nearby
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Wellness Area
Great wellness & sports facilities
Location
Great location
Service
Fantastic service
Food
Delicious food

Mercure on Renmin Square Xian, Xi'an

from $50 CAD
  • Classic Room, 1 Queen Bed
  • Deluxe Room, 2 Single Beds
  • Deluxe Suite, 1 Bedroom
  • Classic Room, 2 Single Beds
  • Deluxe Suite, 1 King Bed

What’s around Mercure on Renmin Square Xian, Xi'an

Landmarks

  • In Xi’an City Center
  • Xi'an Bell Tower - 21 min walk
  • Xi'an City Walls - 23 min walk
  • Xi'an Bell Tower and Drum Tower - 24 min walk
  • Great Mosque of Xi'an - 27 min walk
  • Beilin Museum (Stele Forest) - 28 min walk
  • Xingqing Lake - 42 min walk
  • Northwest University - 2.6 mi / 4.2 km

Getting around

  • Xi'an (XIY-Xianyang Intl.) - 50 min drive
  • Xi'an Station - 4 min drive
  • Xi'an East Station - 6 min drive
  • Xi'an North Railway Station - 15 min drive
  • Beidajie Station - 19 min walk
  • Zhonglou Station - 27 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 103 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking (limited)

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Indoor pool
  • Outdoor pool
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Children's pool
  • Sauna
Working away
  • Business center
  • Meeting rooms
  • Conference space size (feet) - 3595
  • Conference space size (meters) - 334
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2005
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
Languages Spoken
  • Chinese
  • English
  • French

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Soundproofed rooms
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Designer toiletries
  • Hair dryer
Be entertained
  • 29-inch LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
Food and drink
  • Refrigerator (on request)
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Mercure Restaurant - This restaurant serves breakfast, lunch, and dinner.

Mercure on Renmin Square Xian, Xi'an’s small print

Also known as

  • Mercure Renmin
  • Mercure on Renmin Square Xian Hotel
  • Mercure on Renmin Square Xian Xi'an
  • Mercure on Renmin Square Xian Hotel Xi'an
  • Mercure Renmin Hotel
  • Mercure Renmin Hotel Xian Square
  • Mercure Renmin Square Xian
  • Accor Xi An
  • Mercure Xi An
  • Mercure Renmin Square Xian Hotel
  • Mercure Renmin Square Hotel
  • Mercure Renmin Square

Policies

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Buffet breakfast is offered for an extra charge of CNY 75 per person (approximately)

Airport shuttle service is offered for an extra charge of CNY 550 per vehicle (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Mercure on Renmin Square Xian, Xi'an

  • Does Mercure on Renmin Square Xian offer free cancellation for a full refund?
    Yes, Mercure on Renmin Square Xian does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Mercure on Renmin Square Xian?
    Yes, there's free self parking. Parking spots may be limited.
  • Is there a pool at Mercure on Renmin Square Xian?
    Yes, there's an indoor pool, an outdoor pool, and a children's pool.
  • Are pets allowed at Mercure on Renmin Square Xian?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Mercure on Renmin Square Xian?
    You can check in from 2 PM to midnight. Check-out time is noon.
  • Are there restaurants at or near Mercure on Renmin Square Xian?
    Yes, there are 4 onsite restaurants.
  • Is airport shuttle service offered by Mercure on Renmin Square Xian?
    Yes, an airport shuttle is available. The charge is CNY 550 per vehicle one way.

Recent reviews

Very Good 8.2 From 66 reviews

Very Good 8.0
shared facilities
i Didnt stay at the mercury as I was upgraded to the grand mercure which is in same courtyard. Please note there are 4-5 hotels all sharing the courtyard but the main facilities are in two of the hotels (so you need to exit your hotel to access bar, restaurant, swimming etc) Female chang8ng facilities at the Sofitel are awful
Tracy, gb1 night trip
Good 6.0
Does not deserve the Mercure/Sofitel brand name
A very disappointing stay. For a hotel with brand name recognition like Mercure/Sofitel, we were expecting a much higher quality of service than we received. Right from the start we were placed in a ground level room where there was a persistent dank smell in the hallways and the rooms. The hallway floor to our room was warped with a large dent in the middle, and our room's carpeting felt old and tired. The bathroom fared no better, with the sink frequently clogging then unclogging, and slight plumbing smells coming from the shower drain - not to mention the dirty grout along the tiles. The bed was also hard and uncomfortable, with the sheets feeling slightly damp, and we had mosquitos every night despite keeping the windows shut the entire time. This is completely unsuitable, especially for my mother who is nearing 60 years old. I won't even get into detail about the pool at Sofitel, which was worn beyond its years, and the dysfunctional hot tub that was lukewarm and inexplicably half full. For no apparent reason, the girls at the pool desk treated us like second-class citizens when we arrived as well. Front Desk was fine, and they accommodated our requests for bottled water promptly enough. They also replaced with our keycards which were constantly deactivating - yet another inconvenience plaguing our stay. Overall a very disappointing experience - I've had better stays in budget no-brand name hotels. I'm glad we had to endure only 2 nights but wish it was none at all.
gb2 night family trip
Very Good 8.0
We stayed for 3 nights, but we immediately had to change rooms because ours had a large wet spot on the carpet. We couldn't tell where the water was coming from. Also, the AC unit was not very good. After we changed rooms, it was fine. The pool is in a different hotel, which I didn't know when I booked. It was a very small, cloudy pool. Something was not right with the water, which was also very cold. They had swim lessons going on every time we went, which meant the entire shallow end was being occupied. Frustrating when you have kids with you, which I did. Also the hot tub was not hot at all.
Emily, gb3 night family trip
Very Good 8.0
Beautiful buildings, clean rooms.
We booked the Mercure but were moved to the grand Mercure in the same complex. We were told the Mercure was closed however we saw people coming and going from there throughout our stay of 3 days. Lovely old building but the rooms are a little tired, (bunching uneven carpet, worn furnishings) our room only had one bedside table, marks in the carpet indicated there was once two. Although friendly, service was inconsistent. Some days we had water replaced, other days none was left, tea and coffee was also replaced haphazardly. After calling these items were always replenished however you should not need to ask. Breakfast had a good selection which was hot and fresh.
Tanya, au2 night romance trip
Very Good 8.0
Good hotel for a short stay
The room was fine, but the heating didn't seem to work. We actually felt a bit cold there. There was a constant room temperature, even if we put the heater on maximum 33 C. The breakfast in the next building was good quality, but again, the restaurant was not well heated and people had to wear light jackets. The trip to Terracotta warriors (580 Y/per person including all fees and lunch) via the hotel was well organized. Bell and drum tower are ca. 25 min walking distance.
Miroslava, my2 night romance trip
Very Good 8.0
Checking Problem
We having problem during our check in on 01Nov18 at about 4.30am when we arrived the hotel. The hotel system show we have only one night booking without breakfast, instead of 3 nights with breakfast. Its take very long time to solve our problem till we get in the room and rest. I would like to specially thank you Mr Duren, the manager and Mr Jon Zhang the receptionist, both of them show very professional and helping us to check with other departments and managed to solved our problem. Other staff only keep telling us, we only have one night booking without breakfast instead of find out the problem and help us to solve the problem. The hotel breakfast was good. The room service to order food was bad, no one answer the call, we have no choice but push my mother in weelchair to the Sofitel hotel (next door) reastaurant to have our dinner.
Chew Ean, gb3 night family trip
Very Good 8.0
Good value hotel in good location
This is the lowest end hotel in the four hotel complex, but offers a good rate. You have to go for breakfast in the hotel next door, which is not that convenient, but ok. You get a discount on that bfast at the Sofitel and it is excellent. The check in staff were very good and one gentleman spoke good English. However, the drain in our sink was not working and even though we called about it no one ever came to fix it. Also the carpet needs replacing. But other than that the room was spacious and comfortable. Easy to get a cab out front and walking distance to the city wall, so good location inside the ancient wall. Would stay here again.
Kristina, th2 night romance trip
Very Good 8.0
Enjoyed our stay
Lovely hotel, close to attractions and places to eat. Some friendly helpful staff, found a couple of the girls that worked in the evening unprofessional.
gb3 night trip with friends
Exceptional 10.0
Good standard four star
mark, sg1 night romance trip
Exceptional 10.0
Perfect place and location
All was perfect, Would be better to have more English-speaking at the reception
Terry, thRomance trip

Mercure on Renmin Square Xian, Xi'an

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