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1 room, 2 adults

Mercure on Renmin Square Xian, Xi'an

4-starFor the benefit of our customers, we have provided a rating based on our rating system.
319 Dongxin Street, Xi'an, Shaanxi, 710004, China

4-star hotel with 4 restaurants, near Xi'an Bell Tower
  • Free WiFi and free parking
  • Great for familiesThis property has good facilities for families.
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 722 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Location
Great location
Food
Delicious food
Service
Fantastic service
Value
Best value for money

Mercure on Renmin Square Xian, Xi'an

from $54 CAD
  • Classic Room
  • Deluxe Room
  • Deluxe Suite
  • Classic Room

What’s around Mercure on Renmin Square Xian, Xi'an

Landmarks

  • In Xi’an City Center
  • Xi'an Bell Tower - 21 min walk
  • Xi'an City Walls - 23 min walk
  • Great Mosque of Xi'an - 27 min walk
  • Xi'an Bell Tower and Drum Tower - 28 min walk
  • Beilin Museum (Stele Forest) - 28 min walk
  • Xingqing Lake - 42 min walk
  • Drum Tower - 2.9 mi / 4.6 km

Getting around

  • Xi'an (XIY-Xianyang Intl.) - 46 min drive
  • Xi'an Station - 21 min walk
  • Xi'an East Station - 19 min drive
  • Xi'an North Railway Station - 34 min drive
  • Beidajie Station - 19 min walk
  • Zhonglou Station - 27 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 103 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking (limited)

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Indoor pool
  • Children's pool
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Hiking/biking trails on site
  • Sauna
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business center
  • Meeting rooms
  • Conference space size (feet) - 3595
  • Conference space size (meters) - 334
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2005
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
Languages Spoken
  • Chinese
  • English
  • French

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Designer toiletries
  • Hair dryer
Be entertained
  • 29-inch LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator (on request)
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Mercure Restaurant - This restaurant serves breakfast, lunch, and dinner.

Mercure on Renmin Square Xian, Xi'an’s small print

Also known as

  • Mercure Renmin
  • Mercure on Renmin Square Xian Hotel
  • Mercure on Renmin Square Xian Xi'an
  • Mercure on Renmin Square Xian Hotel Xi'an
  • Mercure Renmin Hotel
  • Mercure Renmin Hotel Xian Square
  • Mercure Renmin Square Xian
  • Accor Xi An
  • Mercure Xi An
  • Mercure Renmin Square Xian Hotel
  • Mercure Renmin Square Hotel
  • Mercure Renmin Square

Policies

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Buffet breakfast is offered for an extra charge of CNY 75 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of CNY 550 per vehicle (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Very Good 8.2 From 71 reviews

Good 6.0
Does not deserve the Mercure/Sofitel brand name
A very disappointing stay. For a hotel with brand name recognition like Mercure/Sofitel, we were expecting a much higher quality of service than we received. Right from the start we were placed in a ground level room where there was a persistent dank smell in the hallways and the rooms. The hallway floor to our room was warped with a large dent in the middle, and our room's carpeting felt old and tired. The bathroom fared no better, with the sink frequently clogging then unclogging, and slight plumbing smells coming from the shower drain - not to mention the dirty grout along the tiles. The bed was also hard and uncomfortable, with the sheets feeling slightly damp, and we had mosquitos every night despite keeping the windows shut the entire time. This is completely unsuitable, especially for my mother who is nearing 60 years old. I won't even get into detail about the pool at Sofitel, which was worn beyond its years, and the dysfunctional hot tub that was lukewarm and inexplicably half full. For no apparent reason, the girls at the pool desk treated us like second-class citizens when we arrived as well. Front Desk was fine, and they accommodated our requests for bottled water promptly enough. They also replaced with our keycards which were constantly deactivating - yet another inconvenience plaguing our stay. Overall a very disappointing experience - I've had better stays in budget no-brand name hotels. I'm glad we had to endure only 2 nights but wish it was none at all.
gb2 night family trip
Very Good 8.0
We stayed for 3 nights, but we immediately had to change rooms because ours had a large wet spot on the carpet. We couldn't tell where the water was coming from. Also, the AC unit was not very good. After we changed rooms, it was fine. The pool is in a different hotel, which I didn't know when I booked. It was a very small, cloudy pool. Something was not right with the water, which was also very cold. They had swim lessons going on every time we went, which meant the entire shallow end was being occupied. Frustrating when you have kids with you, which I did. Also the hot tub was not hot at all.
Emily, gb3 night family trip
Very Good 8.0
Beautiful buildings, clean rooms.
We booked the Mercure but were moved to the grand Mercure in the same complex. We were told the Mercure was closed however we saw people coming and going from there throughout our stay of 3 days. Lovely old building but the rooms are a little tired, (bunching uneven carpet, worn furnishings) our room only had one bedside table, marks in the carpet indicated there was once two. Although friendly, service was inconsistent. Some days we had water replaced, other days none was left, tea and coffee was also replaced haphazardly. After calling these items were always replenished however you should not need to ask. Breakfast had a good selection which was hot and fresh.
Tanya, au2 night romance trip
Very Good 8.0
Good hotel for a short stay
The room was fine, but the heating didn't seem to work. We actually felt a bit cold there. There was a constant room temperature, even if we put the heater on maximum 33 C. The breakfast in the next building was good quality, but again, the restaurant was not well heated and people had to wear light jackets. The trip to Terracotta warriors (580 Y/per person including all fees and lunch) via the hotel was well organized. Bell and drum tower are ca. 25 min walking distance.
Miroslava, my2 night romance trip
Very Good 8.0
Checking Problem
We having problem during our check in on 01Nov18 at about 4.30am when we arrived the hotel. The hotel system show we have only one night booking without breakfast, instead of 3 nights with breakfast. Its take very long time to solve our problem till we get in the room and rest. I would like to specially thank you Mr Duren, the manager and Mr Jon Zhang the receptionist, both of them show very professional and helping us to check with other departments and managed to solved our problem. Other staff only keep telling us, we only have one night booking without breakfast instead of find out the problem and help us to solve the problem. The hotel breakfast was good. The room service to order food was bad, no one answer the call, we have no choice but push my mother in weelchair to the Sofitel hotel (next door) reastaurant to have our dinner.
Chew Ean, gb3 night family trip

Mercure on Renmin Square Xian, Xi'an

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