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Wakax Hacienda - Cenote & Boutique Hotel

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Exterior
3 outdoor pools, pool umbrellas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers
Junior Studio Suite, Terrace | Terrace/patio

Overview of Wakax Hacienda - Cenote & Boutique Hotel

Wakax Hacienda - Cenote & Boutique Hotel

4.0 star property
Tulum beach hotel with 3 outdoor pools and spa

9.8/10 Exceptional

19 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Non-smoking
  • Air conditioning
  • Bar
  • Spa
The price is CA $345
Price available on 03/09/2023
Map
239 Carr. Tulum - Cancún Ejidal, Tulum, QROO, 77780

Room options

About this area

What's nearby

  • On the waterfront
  • Tulum National Park - 4 min drive
  • Tulum Mayan Ruins - 10 min drive
  • Xel-Há Park - 8 min drive
  • Gran Cenote - 17 min drive
  • Tulum Beach - 24 min drive
  • Dos Ojos Cenote - 105 min drive
  • Playa Paraiso - 26 min drive
  • Akumal Beach - 12 min drive
  • Sian Ka'an Biosphere Reserve - 41 min drive

Restaurants

  • Oscar & Lalo - 17 min walk
  • Casa Cenote - 5 min drive
  • Taqueria "Don Beto" - 6 min drive
  • Frosty's - 6 min drive
  • La Fletcha Tulum - 7 min drive

About this property

Wakax Hacienda - Cenote & Boutique Hotel

At Wakax Hacienda - Cenote & Boutique Hotel, you'll be within a 15-minute drive of Tulum Mayan Ruins and Akumal Beach. Guests can be pampered with massages at the spa and grab a bite to eat at the restaurant. Other highlights at this upscale hotel include 3 outdoor pools, free bike rentals, and a garden.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 50 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - 7:00 PM
  • Late check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting*

Pets

  • Pets not allowed

Parking

  • Free secured, uncovered onsite self parking
  • Free secured, uncovered onsite valet parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 bars/lounges
  • Restaurant
  • Private dining
  • Private picnics

Traveling with children

  • Babysitting (surcharge)

What to do

  • Ecotours
  • Hiking/biking trails
  • Cave exploring
  • Winery release events
  • Private beach nearby
  • Beach club nearby (surcharge)

Services

  • 24-hour front desk
  • Concierge services
  • Luggage storage
  • Free bicycle rentals
  • Pool loungers
  • Pool umbrellas

Facilities

  • Garden
  • 3 outdoor pools
  • Full-service spa

Accessibility

  • Upper floors accessible by stairs only

Languages

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Select Comfort mattress

What to enjoy

  • In-room massage

Freshen up

  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • WiFi

Food and drink

  • Champagne service
  • Highchair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Hacienda Wakax. Services include massages. The spa is open daily.

Dining

El Cocal - Onsite restaurant. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: 10 percent of room rate
  • Resort fee inclusions:
    • Pool access
    • Beach towels
    • Fitness/yoga classes
    • Internet access (may be limited)
    • In-room safe
    • In-room bottled water
    • In-room coffee

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Policies

<p>This property does not have elevators. </p><p>Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit, and window guards on site. </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

WAKAX HACIENDA
Wakax Hacienda Cenote &
Wakax Hacienda - Cenote & Boutique Hotel Hotel
Wakax Hacienda - Cenote & Boutique Hotel Tulum
Wakax Hacienda - Cenote & Boutique Hotel Hotel Tulum

Frequently asked questions

Does Wakax Hacienda - Cenote & Boutique Hotel offer free cancellation for a full refund?
Yes, Wakax Hacienda - Cenote & Boutique Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Wakax Hacienda - Cenote & Boutique Hotel?
As of 6 Feb 2023, prices found for a 1-night stay for 2 adults at Wakax Hacienda - Cenote & Boutique Hotel on 9 Mar 2023 start from CA $345, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Wakax Hacienda - Cenote & Boutique Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Wakax Hacienda - Cenote & Boutique Hotel?
Yes, there are 3 outdoor pools.
Are pets allowed at Wakax Hacienda - Cenote & Boutique Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Wakax Hacienda - Cenote & Boutique Hotel?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Wakax Hacienda - Cenote & Boutique Hotel?
You can check in from 3:00 PM - 7:00 PM. Check-out time is noon.
What is there to do at Wakax Hacienda - Cenote & Boutique Hotel and nearby?
Have fun with onsite activities like cycling and hiking. Additional recreation onsite includes ecotours and spelunking. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Wakax Hacienda - Cenote & Boutique Hotel also has 2 bars and spa services, as well as a garden.
Are there restaurants at or near Wakax Hacienda - Cenote & Boutique Hotel?
Yes, there's an onsite restaurant. Nearby restaurants include Casa Cenote (3.8 mi), Chamicos (4.7 mi), and Oscar & Lalo (4.8 mi).
What's the area around Wakax Hacienda - Cenote & Boutique Hotel like?
Wakax Hacienda - Cenote & Boutique Hotel is located near Soliman Bay, just a short 1-minute walk from Cenote Manatí and 17 minutes' walk from Oscar & Lalo.

Reviews

9.8

Exceptional

9.8/10

Cleanliness

9.9/10

Staff & service

9.6/10

Amenities

10.0/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Amazing
For anyone who wants to see Quintana Roo without the typical Tulum/holiday party vibe-this is the place for you! Our trip was mainly to see center Yucatán (Valladolid/Merida…etc) but we also wanted to check out Quintana Roo/Riviera Maya without staying in the typical beach party loud music resorts. If that is what you are looking for then Wakax Hacienda is THE place to go. It turned out to be a magical spot to spend a few days-that we can say it became a highlight of our trip. We even added an extra night and could easily have spent more time.
Aliaa, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Time to book
This is the type of situation where I don’t want you to know about the property because I want to keep this all to myself...but that isn’t fair to the people who work there so I will be as open as possible. If you love peace and serenity, then this is a wonderful place for you. It’s very quiet, and its an ideal place if you are interested in sleeping in, journaling, and relaxing all day. My favorite part of the Hacienda was the lagoon at the restaurant. My friend and I spent her entire birthday swimming, paddle boarding, taking naps, taking shots, and snapping pictures. I am already looking forward to my return. Everyone on the staff had great energy. Special thank you to the restaurant staff that were attentive and happy to help us. Go ahead and book.
David, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The customer service is wonderful. Very clean and quite. Would recommend it’s top notch! 5 stars!!
Monica, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Upmarket hotel with a rustic look and feel, in the middle of the jungle. The property is huge, clean, and very well maintained, and the rooms are very spacious. I was surprised that the rooms do not have a TV, but after spending such a tranquile week there, I didn't miss it at all. There are quite a few outdoorsy activities to do within the hotel grounds. I was initially a bit worried that the hotel is too far away (10 kms) from Tulum, but it wasn't a problem, as we had a rental car. Also, Tulum is not a very nice and inviting town, so I actually preferred to be away from it. Staff were always professional and friendly. A high standard. There is only one restaurant, and even though the food is nice, it is not cheap. I would have liked to see some cheaper options available too. But remember, it's in the jungle, so you will definitely need mosquito repellant, which is complimentary.
Antony, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

I almost want to write a horrible review to keep this place a secret for myself, but that wouldn't be fair because this place is heaven on earth. Due to a mix up on my part, we showed up to the property a day early and the reception staff went out of their way to get us a room available even though we weren't scheduled to be there. Everyone was kind and accommodating. The food is outstanding! Seriously! The grounds of this place are like a gift that keeps on giving, cenotes with cold beautiful blue water, a massive lake with free paddle boards, free bikes to explore the property, free yoga, free cave tours, free underwater river tours, and some of the most amazing pools to relax at. I cannot even begin to list off everything that they have to offer here. The property is quiet and serene. The buildings are beautifully built. We spent the day earlier in downtown Tulum, getting hassled/scammed by the policia and when we got to the property we were frazzled, stressed, and a bit angry. Within moments of being a Wakax my friend and I looked at each other and commented on how it had all magically left our beings. We were on vacation again. The details put into this property to ensure that you leave with your spirit, mind, and body are filled with joy and peace are mind blowing. Thank You Wakax Hacienda you are truly a hidden gem, you gave us an unforgettable experience one day earlier than we had actually reserved a room for and it was life altering. Keep up the good work!
Teanna, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

This is truly one of the most beautiful places we have ever stayed and the staff was so so friendly. HW is so relaxing and truly euphoric at times. The restaurant is wonderful and so are the drinks - though the menu is limited they are working on putting another restaurant in which I think will be great. The only thing I might say is they need to seal the doors and windows in the rooms because there was one night my boyfriend and I slept without covers and we got absolutely eaten alive by mosquitos (we saw a spider here and there too.) However, the rooms are still beautiful and the air conditioning is everything especially when you’ve spent the day in that jungle heat! We would absolutely return to this resort with friends. Thank you for a memorable experience!
Morgan, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing Hotel ! Very tranquil, except for one night, guest of a wedding party decided to continue their celebration in there rooms and had the entire area up till 5 am, we lost alot of sleep. Hotel staff should have intervene. But overall it was an amazing beautiful hotel with excellent staff.
Juan Ramon, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

The service is outstanding. The property is fantastic.
Alfredo, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

At the Hacienda you are transported to a magical place, another place in a seemingly more simple time, more kind, less complicated. Not only because the grounds of the Hacienda are immaculately kept or that the decor is as tasteful as you’d find out of any architectural digest summer edition. The magic flows through everything at the Hacienda, if you’d didn’t know better you’d think the chef was plucked from some famous Michelin starred restaurant or that The famous Gonzalo wasn’t the actual diver himself that discovered Dos Ojos. From the moment I stumbled upon their website looking for a quick getaway for my birthday, I knew this weekend would enchanting. Nothing was missed, the experience was perfect! Our room was exquisite, the food was devine, the drinks were sublime…I can’t tell you all the secrets of the Hacienda. We had the honor to spend the morning and early afternoon with the Famous Gonzalo, it was an incredible adventure! The delicious food & drinks David, Edgar, Armando, Johnni, Pedro, Javier all 5 star! Thank You! All I can say is that there’s nothing like Hacienda Wakax, staff, quality, natural beauty, location, the details it was an exceptional experience and I won’t ever forget it. You feel like vacation should feel!! For me it was perfection 10 out of 10. Thank You again to everyone at the Hacienda for an unforgettable experience and your wonderful care of us and especially Itzel you really made us feel special, thank you.
Shoshanna, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

The property is gorgeous, will a beautiful cenote, multiple swimming pools, a large lagoon, and jungle walking trails. Being on the property makes you feel more connected to nature and withdrawn from the world. There are several activities provided for free, and Gonzalo (the Activities Manager) is super knowledgeable and an outstanding guide! The food is excellent, though a little bit on the more expensive side. Would definitely recommend! Just be warned, they are still working on setting up Wifi, so it is limited. Though if you are looking to disconnect from the world, it is perfect!
John Michael, 5-night romance trip
Verified Expedia guest review