WORST HOTEL EXPERIENCE, PERIOD.
First impression: how can you call this place 3.5-star? Room's very shabby and outdated, there's even a huge old 1960s style storage box in our room and I don't know what it is for. Coffee and coffee machine at very low end. Very noisy when water flows from the faucet, sounds like the whole pipeline's shaking. - Cleanliness? It was okay before seeing at least five ladybugs at the ceiling.
Later when I went out the front desk (I think he's the owner) asked how many people are staying in my room. I said four including two young children (below 10), then he said they'd charge $15 extra for each kid, because they provide free breakfast and my booking was only for 2 adults. OK, never had this experience and never paid attention to the number of KIDS when booking hotels, but since he said so, I told him my kids wouldn't have breakfast there, and he agreed not to charge.
Then it came the dealbreaker: Two days later $30 showed on my credit card bill. I called to ask why. Still the same guy, he didn't honour our deal, instead he said we messed up the towel and "DON'T BRING YOUR FAMILY BACK". - I was all of a sudden speechless for a moment. Is this something anyone is supposed to hear in the hospitality industry? And isn't cleaning up the towel part of a hotel's job?
DON'T BRING YOUR FAMILY BACK, thanks for your great advice, I'd definitely follow and would tell anyone DON'T GO THIS PLACE, WITH OR WITHOUT YOUR FAMILY OR ANYONE ELSE!!!
