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View all photos for Signature Penthouse, 1 King Bed, Ocean View

Signature Penthouse, 1 King Bed, Ocean View

Signature Penthouse, 1 King Bed, Ocean View

  • 90 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

Premium bedding, minibar, in-room safe, free WiFi

Standard Room, 1 Double Bed

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Junior Suite Ocean View

Balcony

Junior Suite Ocean View

  • 70 sq m
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

At a glance

Hotel size

  • 10 rooms

Arriving/Leaving

  • Check-in time from 2 PM - 10 PM
  • Minimum check-in age: 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 8 AM - 5 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available at scheduled times)*

Offsite

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:00 AM–9:30 AM
  • Poolside bar
  • Room service (limited hours)

What to do

  • Beach nearby
  • Bicycle rentals nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • Terrace
  • An outdoor pool
  • Spa services

Accessibility

  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar

Sleep well

  • Premium bedding

What to enjoy

  • In-room massage

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Reviews

8.2

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Exceptional

Monserrat, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Excellent option a little far from the Party night, but I really like the hotel, so pace full
Guest, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great stay!
great two day stay. had a suite good for 4 people. very clean and comfortable. great area.
Bertrand, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Quiet hotel, great location
Hotel was in a nice location and very quiet, nicely maintained. Room could have been cleaner and the mattress was extremely firm, past point of comfort. Room was huge and staff were very accommodating.
2-night trip
Verified Expedia guest review

8/10 Very good

Canopy Dreams
Hotel Moana is tucked up in the canopy just outside the dusty town of Santa Theresa. Easy access to town but away from it all. The view from the restaurant is worth the price of admission, and the food and service there were excellent. The staff was accommodating and quick to respond. Decor is jungle chic, rooms are comfortable, spacious and clean. Outside shower was great for rinsing after a dusty morning run or swimming all day at nearby Playa Carmen. If you have trouble climbing stairs, this is not the place for you. Nothing is on the level! But for any who are game, you will be rewarded with shady canopy full of birds and spectacular view from the way high up open air restaurant.
pura vida lover, 2-night trip
Verified Expedia guest review

8/10 Very good

The Moana is a beautiful hotel with amazing staff and views. We upgraded to a room with a view and it was worth every penny. The sunsets from our balcony were unreal. The room was very large and in good shape. The restaurant at the hotel is great with equally amazing views. We ate there quite a bit. A couple of draw backs is it's a bit of a hike into town if you don't have a car and the stairs up to the rooms and restaurant are a bit of a hike especially with bags.
Kelsey, 6-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

The Moana Experience
Stayed at hotel moana for two nights and loved the room and location. Bruno the hotel host was amazing!! Super helpful and friendly would definitely go back! Also the horseback riding tour was the best here.
Addie, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Nice ocean view landscape from your bed
Check-in and check-out was experience was good. Average service level was ok. Included breakfast should include more options. Room is clean, AC is fine and Wifi works good
Verified Expedia guest review

8/10 Very good

Two nights in Mal Pais
I was inadvertently put in a Standard Room (no tv, very average), but was then upgraded to the Honeymoon Suite at top oh hill (equisite). View and room was to die for. Adjoining hillside restaurant was beautiful with amazing views too. My chief complaint is it is far from town (long walk) and the Sandy beaches. I had a car so was able to drive up to banana beach and relax at some a very nice beach, albeit not of the same class as were I was staying.
Verified Expedia guest review

6/10 Good

It could be amazing, but falls short
A beautiful, isolated hotel- that is ideal for relaxing, however the lack of a good restaurant and simple touches, such as complementary water on your arrival, results in the typical overpriced hotel mini bar purchase or commuting to Santa Teresa to eat. Restaurants in Santa Teresa are fantastic and so I would simply stay there as we did earlier in the break rather stay at Moana. If only this could offer a decent food offerings with it's view it would be unrivalled.
Verified Hotels.com guest review