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All properties in Marrakech, Marrakech-Safi, Morocco
1 room, 2 adults

Hivernage Hotel And Spa, Marrakech

5-star5 stars
Angle Ave Echouhada Et Rue Des Temples, Marrakech, 40000, Morocco

Luxury hotel with 2 bars/lounges, near Avenue Mohamed VI
  • Free WiFi and free parking
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Restrictions related to your trip

Morocco may have travel restrictions in place due to COVID-19. Find out more

  • Amazing hotel with the best staff. Aziz was super helpful and friendly. He went above and…Sep. 13, 2020
  • Always an enjoyable stay- conFeb. 13, 2020

Hivernage Hotel And Spa, Marrakech

from $179 CAD
  • Standard Room
  • Standard Room
  • Superior Room
  • Deluxe Suite

What’s around Hivernage Hotel And Spa, Marrakech

Landmarks

  • In Hivernage
  • Jemaa el-Fnaa - 17 min walk
  • Marrakech Plaza - 20 min walk
  • Avenue Mohamed VI - 11 min walk
  • Menara Mall - 14 min walk
  • Palais des Congres - 19 min walk
  • Carré Eden Shopping Center - 22 min walk
  • Le Jardin Secret - 24 min walk

Getting around

  • Menara Airport (RAK) - 6 min drive
  • Marrakech Central Station - 29 min walk
  • Airport pick-up service
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 85 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 2 PM-11 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Morocco may have travel restrictions in place due to COVID-19.
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free onsite self parking

  • Free onsite valet parking

  • Wheelchair-accessible parking on site

Offsite

  • Area shuttle*

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast (surcharge)
  • 2 bars/lounges
  • 3 coffee shops/cafés
  • Restaurant
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Children's pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Steam room
  • Sauna
Working away
  • Business center
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 2004
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Lowered locks/deadbolt
  • Roll-in shower
  • Doorbell/telephone notification
  • Wheelchair-width doorways
Languages Spoken
  • Arabic
  • English
  • French
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Espresso maker
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Satellite TV channels
Stay connected
  • Free newspaper
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Hivernage Hotel And Spa, Marrakech’s small print

Also known as

  • Hivernage Hotel
  • Hivernage Hotel Spa
  • Hivernage Hotel And Spa Hotel
  • Hivernage Hotel And Spa Marrakech
  • Hivernage Hotel And Spa Hotel Marrakech
  • Hivernage Hotel Spa
  • Hivernage Hotel Spa
  • Hivernage Hotel And Spa
  • Hivernage Hotel Marrakech

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MAD 28.60 per person, per night

Optional extras

Rollaway beds are available for MAD 700.0 per night

Buffet breakfast is offered for an extra charge of MAD 200 per person (approximately)

Cribs/Infant beds are available for MAD 300.0 per night

Airport shuttle service is offered for an extra charge of MAD 300 per vehicle (one-way)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hivernage Hotel And Spa, Marrakech

  • Does Hivernage Hotel And Spa offer free cancellation for a full refund?
    Yes, Hivernage Hotel And Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hivernage Hotel And Spa?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hivernage Hotel And Spa?
    Yes, there's free self and valet parking.
  • Is there a pool at Hivernage Hotel And Spa?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Hivernage Hotel And Spa?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Hivernage Hotel And Spa?
    You can check in from 2 PM - 11 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Hivernage Hotel And Spa?
    Yes, there's an onsite restaurant. Nearby restaurants include Extrablatt (3-min walk), Lotus Club Marrakech (6-min walk), and La Villa des Orangers (13-min walk).
  • Is airport shuttle service offered by Hivernage Hotel And Spa?
    Yes, a shuttle from the airport to the hotel is available. The charge is MAD 300 per vehicle one-way.
  • Is there an onsite casino at Hivernage Hotel And Spa?
    No, this hotel doesn't have a casino, but Casino de Marrakech (3-min walk) and Le Grand Casino de la Mamounia (11-min drive) are both nearby.
  • What is there to do at Hivernage Hotel And Spa and nearby?
    Onsite recreation at Hivernage Hotel And Spa includes aerobics and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hivernage Hotel And Spa also has 2 bars and a 24-hour fitness center, as well as a sauna.

Recent reviews

Very Good 8.0 From 197 reviews

Very Good 8.0
The staff at the front desk and bell hops at the entrance are very friendly and provide great service with the exception of one girl working behind the desk (didn’t get her name, shorter with short hair). Our original room had an awful smell in it and the electrical outlets, the shower, and coffee maker all did not work. We moved to a different room the next day. Still an issue with the electrical outlets not working and the hairdryer working when it wanted to. The hotel overall looks lovely, but obviously needs some electrical upgrading and probably many other upgrades. The breakfast in the morning was great. The dining experience provided ok food with below average service.
ca2 night romance trip
Exceptional 10.0
The first impression of this hotel is the amazing service you get. Everyone is friendly, courteous, and professional. The hotel is in a high end area of the city and close to all the places you would want to visit, we walked everywhere. Be aware that the rooftop of this hotel has a bar that plays loud music on weekends and holidays, so if you don't like the noise avoid staying on the 6th floor, even though we did stay on the 6th, they are pretty good at turning down the noise around 10:30 PM each night, so we didn't get disturbed. One piece of advice for hotel management is to perhaps place felt tips below the chair legs in the rooms because we found that guests in the rooms above us moving chairs around can be very noisy and annoying. WiFi is super fast and reliable. Breakfast is top notch, and the staff and service is amazing. Highly recommended.
ca4 night romance trip
Exceptional 10.0
Amazing hotel with great staff! Location is ideal and all our requests were met with a smile. Absolutely enjoyed my experience at this hotel. Couldn't recommend a better hotel.
Navneet, ca3 night trip
Very Good 8.0
Nice hotel
It was a good stay, breakfast was great. The washroom light bulb was not working so there was a small lamp where it was dark. Other than that, location was good and would recommend.
Nastran, ca3 night trip
Exceptional 10.0
Outstanding Support.
They went above and beyond. My wife got ill, and they arranged for a doctor to come by, and then a cab to take us to several pharmacies to get the scripts that she needed. The service was awesome, and very reasonably priced.
Michael, us3 night trip
Very Good 8.0
Overall good experience and the hotel is centrally located so easy to get to everywhere.
RT, gb6 night family trip
Fair 4.0
Not the best stay
The staff wasn’t welcoming and very rude, I told them it was my birthday and they should do something nice, and they never did anything, they made my stay feel very uncomfortable, I felt like if I asked the staff a question, they would get angry very quickly, not all staff was rude there was really lovely and polite ones but there was a particular guy that wore glasses, he was very very rude
Antonia, gb3 night trip with friends
Exceptional 10.0
Very nice hotel, brrakfast was great snd all the staff were very helpful and friendly. Highly recommend it.
Aidan, gb4 night family trip
Good 6.0
Close to the square and citys souls you can walk yo it and the menara mall no need to take taxi. However we did not have water in our room for 2 days and the room was very dusty. And he cleaniness was so bad the lamps had lots of dust and the wall behind the headboard. Also we had to ask for water at all yime. He hotel does not have a kettle and if ou are from england and fancy a cuppa before bed you have to pay 35 dirhams which is nothing but it adds up. But all the staff were friendly
gb7 night romance trip
Fair 4.0
Swimming pool was cool no heather and pillows smell bad and to soft the shower with many details water came out every where because bath courtain was short
Alejandro, us3 night family trip

Hivernage Hotel And Spa, Marrakech