Hivernage Hotel And Spa, Marrakech

The staff at the front desk and bell hops at the entrance are very friendly and provide great service with the exception of one girl working behind the desk (didn’t get her name, shorter with short hair). Our original room had an awful smell in it and the electrical outlets, the shower, and coffee maker all did not work. We moved to a different room the next day. Still an issue with the electrical outlets not working and the hairdryer working when it wanted to. The hotel overall looks lovely, but obviously needs some electrical upgrading and probably many other upgrades. The breakfast in the morning was great. The dining experience provided ok food with below average service.

The first impression of this hotel is the amazing service you get. Everyone is friendly, courteous, and professional. The hotel is in a high end area of the city and close to all the places you would want to visit, we walked everywhere. Be aware that the rooftop of this hotel has a bar that plays loud music on weekends and holidays, so if you don't like the noise avoid staying on the 6th floor, even though we did stay on the 6th, they are pretty good at turning down the noise around 10:30 PM each night, so we didn't get disturbed. One piece of advice for hotel management is to perhaps place felt tips below the chair legs in the rooms because we found that guests in the rooms above us moving chairs around can be very noisy and annoying. WiFi is super fast and reliable. Breakfast is top notch, and the staff and service is amazing. Highly recommended.

Amazing hotel with great staff! Location is ideal and all our requests were met with a smile. Absolutely enjoyed my experience at this hotel. Couldn't recommend a better hotel.

It was a good stay, breakfast was great. The washroom light bulb was not working so there was a small lamp where it was dark. Other than that, location was good and would recommend.

They went above and beyond. My wife got ill, and they arranged for a doctor to come by, and then a cab to take us to several pharmacies to get the scripts that she needed. The service was awesome, and very reasonably priced.

Overall good experience and the hotel is centrally located so easy to get to everywhere.

The staff wasn’t welcoming and very rude, I told them it was my birthday and they should do something nice, and they never did anything, they made my stay feel very uncomfortable, I felt like if I asked the staff a question, they would get angry very quickly, not all staff was rude there was really lovely and polite ones but there was a particular guy that wore glasses, he was very very rude

Very nice hotel, brrakfast was great snd all the staff were very helpful and friendly. Highly recommend it.

Close to the square and citys souls you can walk yo it and the menara mall no need to take taxi. However we did not have water in our room for 2 days and the room was very dusty. And he cleaniness was so bad the lamps had lots of dust and the wall behind the headboard. Also we had to ask for water at all yime. He hotel does not have a kettle and if ou are from england and fancy a cuppa before bed you have to pay 35 dirhams which is nothing but it adds up. But all the staff were friendly

Swimming pool was cool no heather and pillows smell bad and to soft the shower with many details water came out every where because bath courtain was short