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Reviews

6.6

Good

6.7/10

Cleanliness

6.4/10

Amenities

6.3/10

Property conditions & facilities

Reviews

2/10 Poor

It was bad condition and roaches
Sherry, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The PHX Metro Apartments conditions 👍
Considering that I have a lot of health issues, they have made me and my family very comfortable. It’s so peaceful here. The front office staff are very nice people. The maintenance will fix anything right away. I see smiles everywhere. Five Stars
Lela, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Hell on Earth! This place is beyond horrendous!
Worst experience of any hotel or stay anywhere ever. I wouldn’t even send my worst enemy here. This place is a scam! Complete lies all around! The pictures are lies. The amenities they list are lies, they didn’t even provide soap to wash my hands. The room smelled so badly of cat piss it was unbearable. The bed wasn’t even made right.. it was made upside down. There was no lock on the door. It was a very scary experience. I didn’t sleep all night worried someone would come in and murder me. There was no knob on the sink faucet. The bed was like sleeping on concrete yet somehow less comfortable than had I actually slept on concrete. I’m convinced there was cameras in the ceiling. This was hands down the worst stay of my life! And getting word back about the refund I deserve for remaining nights booked, as I couldn’t possibly stay more than one night, has been an additional hell of its own.
4-night trip
Verified Hotels.com guest review

4/10 Fair

A badly managed property not worth the price
This property is badly managed. There were no towels in the apartment and even after asking the staff 2 times for towels, we didn't get any and had to hunt down house keeping ourselves. The toilet didn't flush and we had to use a bucket of water to manually flush it. The shower knob kept falling off. The security lock on the front door was broken. And there were cockroaches in the kitchen area. But at least the bed was comfortable.
3-night trip
Verified Hotels.com guest review

2/10 Poor

Very Dirty
This place is very filthy. There was blood on the wall in the bathroom, the fire alarm was hanging from the ceiling, bodily fluids on the couch, the smell of cigarettes was overwhelming and very thin walls.
Couch stains
Fire slarm
Blood on wall
Debra, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

BANAMEX, 1-night trip
Verified Hotels.com guest review

6/10 Good

Not a good place
I used this facility based on price as every hotel in the area was overpriced due to MLB Spring Training. I was hoping for a decent place at the price point they were charging however, my non-smoking room smelled like the previous tenant was smoking 3 packs a day, there were burn marks on furniture pieces, the tile in the shower was broken and had clear packing tape over it. The doors were digital codes which the desk clerk would give and it may or may not work and you need to hope it works because there is no one at the desk overnight. The desk clerks (when available) were very helpful and understanding.
Philip, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

You have been warned
It was the worst experience I have ever had I never write reviews and I had to about my experience just to warn people. No sheets on the bed, hair all over used soap bar in the bath I don’t even want to know what’s stained on the bed, pillows on the floor, no toilet paper. And no office number to call just a number to text
5-night business trip
Verified Hotels.com guest review

2/10 Poor

Will not return
Awful experience. Will never use again. When we arrived, there was a dirty blanket on the bed with dog paw prints on it, no sheet for the pull out bed. The tub in the shower had dirty shoe prints in it. Multiple electrical outlets were loose. The next morning I took a shower and came out to flooding in the entire apartment. Worst hotel/motel experience I’ve ever had
1-night family trip
Verified Hotels.com guest review

2/10 Poor

Horrible
The apt was disgusting. Sheets stained, no towels.
Yolanda, 1-night family trip
Verified Hotels.com guest review