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All properties in Xpu-Ha, Quintana Roo, Mexico

Barceló Maya Tropical - All Inclusive, Xpu-Ha

Upscale beachfront property with spa, near Ecopark Kantun Chi

  • Free buffet breakfast, free WiFi, and free parking
From
$231 CAD

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Carretera Chetumal - Puerto Juarez, Xpu-Ha, 77750, QROO, Mexico
8.4.Very Good.
  • We stayed for 6 night .We were very satisfied with the service as well as the pool and…

    Feb. 26, 2020

  • The resort was good, except the service in the restaurants was average. They need to work…

    Feb. 16, 2020

See all 422 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Walkable
Dining options
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 478 guestrooms
  • Daily housekeeping
  • On a private beach
  • 4 restaurants and 3 beach bars
  • Full-service spa
  • 2 outdoor pools

Feel at home

  • Free cribs/infant beds
  • Children's pool
  • Children's club
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)

What’s around

  • On a private beach
  • Xpu-ha Beach - 26 min walk
  • Ecopark Kantun Chi - 9 min walk
  • Cenote Cristalino - 12 min walk
  • Puerto Aventuras Golf Club - 29 min walk
  • Puerto Aventuras Marina - 36 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Junior Suite, Oceanfront (Premium Level)
  • Superior Room

Location

Carretera Chetumal - Puerto Juarez, Xpu-Ha, 77750, QROO, Mexico
  • On a private beach
  • Xpu-ha Beach - 26 min walk
  • Ecopark Kantun Chi - 9 min walk

What’s around

Landmarks

  • On a private beach
  • Xpu-ha Beach - 26 min walk
  • Ecopark Kantun Chi - 9 min walk
  • Cenote Cristalino - 12 min walk
  • Puerto Aventuras Golf Club - 29 min walk
  • Puerto Aventuras Marina - 36 min walk
  • Akumal Beach - 9.7 mi / 15.5 km
  • Yal-ku Lagoon - 10.9 mi / 17.5 km
  • Xcaret Eco Theme Park - 11.2 mi / 18 km

Getting around

  • Cancun Intl. Airport (CUN) - 71 min drive
  • Airport shuttle (surcharge)

At a glance

Size

  • 478 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-6:00 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. An airport shuttle service (surcharge) is available on request.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*
  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite parking available only on request
  • Free uncovered onsite self parking
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking
*See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)

Food and drink

  • Free buffet breakfast daily
  • 4 restaurants
  • 4 bars/lounges
  • 3 beach bars
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness classes on site
  • Basketball on site
  • Playground on site
  • Rowing or canoeing on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site
  • Golfing nearby

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 9999
  • Conference space size (meters) - 929

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 2
  • Year Built - 2006
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Closed-captioned TV
  • Grab bar - in shower

Languages Spoken

  • English
  • French
  • Italian
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Things to enjoy

  • Furnished balcony or patio

Freshen up

  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • Buffet and à la carte meals, snacks, and local non-alcoholic beverages included
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties
  • Dining availability limited at one or more venues
  • Limited gourmet or à la carte dining

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Access to onsite nightclubs
  • Onsite live performances

Not included
  • Motorized water sports
  • Premium/non-domestic alcoholic beverages
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, U SPA. Massages are available on the beach and in the spa; other services include deep-tissue massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Playground on site
  • Rowing or canoeing on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site

Nearby

  • Golfing nearby

Small print

Also known as

  • Barcelo Maya Tropical All Inclusive Hotel Xpu-Ha
  • Barceló Maya Tropical Inclusi
  • Barcelo Maya Tropical All Inclusive Hotel
  • Barceló Maya Tropical All Inclusive Xpu-Ha
  • Barcelo Maya Tropical All Inclusive
  • Barceló Maya Tropical Xpu-Ha
  • Barceló Maya Tropical Inclusi
  • Barceló Maya Tropical - All Inclusive Xpu-Ha
  • Barceló Maya Tropical - All Inclusive All-inclusive property
  • Barcelo Maya Tropical All Inclusive Hotel
  • Barcelo Maya Tropical All Inclusive Xpu-Ha
  • Barcelo Maya Tropical All Inclusive
  • Barcelo Maya Tropical Xpu-Ha
  • Barcelo Maya Tropical
  • Barceló Maya Tropical All Inclusive All-inclusive property
  • Barceló Maya Tropical All Inclusive Xpu-Ha
  • Barceló Maya Tropical All Inclusive

Optional extras

Early check-in can be arranged for an extra charge of USD 100 (subject to availability)

Late check-in between 12:30 AM and noon can be arranged for an extra charge of USD 100

Late check-out can be arranged for an extra charge of USD 100 (subject to availability)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 123 per vehicle (one-way)

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Pool access available from 9:00 AM to 7:00 PM.

Parking height restrictions apply.

Guests must contact this property in advance to reserve onsite parking.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast and through room service.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Sanitation services: USD 1.5 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Barceló Maya Tropical - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 9:00 AM to 7:00 PM.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - 6:00 PM. There's a charge of USD 100 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 100 (subject to availability). Express check-in and check-out are available.
  • Yes, there are 4 onsite restaurants. Nearby restaurants include Jessie Gelato (2 mi), The Pub (2 mi), and Dos Chiles (2 mi).
  • Yes, an airport shuttle is available. The charge is USD 123 per vehicle one-way.
  • Have fun with onsite activities like sailing, windsurfing, and rowing and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , basketball, and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Barceló Maya Tropical - All Inclusive also has 3 beach bars, a nightclub, and a private beach, as well as a waterslide, a sauna, and a steam room.
8.4.Very Good.
  • 10.0.Exceptional

    The location of the hotel and the grounds are fantastic. The hotel is laid out perfectly; though it is large, everything is easily accessible. The beach was great, and there was never any shortage of beach chairs. The pool was a little harder to find a chair in the shade, mostly because the beach was red flagged a few of the days. Surprisingly the buffets never felt that busy because they would move people over to the other buffet (located beside each other) once one side filled up. Food was good, lots of selection for everyone in our family! Maintenance is ongoing, there was always someone painting or maintaining something, which shows well for the property. We stayed in the premium section, so we were right next to the beach. We loved having the Mayan mall right onsite, so we did a lot of our shopping there. Don’t forget to have a mojito, they were amazing! We will definitely return to Barcelo Maya.

    7 night family trip, Feb. 9, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Gorgeous resort. So many options for kids. Snorkeling, dolphins, mall, plaza, multiple water parks all on the resort! We loved our time there!! I stayed at the palace 6 years ago and Remember the food being excellent. I stayed at Tropical this time, food was really good, but I found they had a lot of leftovers every meal and into the next day or 2. And the same options for lunch and dinner. Not as much variety as I remembered at Palace. But I would still go back! Snack bars are large and right up by the beach with a great view!

    CarlyH, 7 night family trip, Feb. 8, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Loved that there were many restaurants to choose from as well as places to grab a snack. Really was nothing I didn't like.

    6 night romance trip, Feb. 8, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    I liked how friendly the staff were! I would definitely recommend this place!

    Customer, 8 night family trip, Feb. 1, 2020

    Verified Expedia guest review

  • 4.0.Fair

    We were moved to a different resort on the property that causes having to walk far to get near the children's pool area. We booked the Tropical so that we would be close to that area. Upon arrival we were informed that we we were being transferred to the Beach. Housingkeeping was inconsistent in cleaning our room. Always missed something, the biggest disappointment was in towels replacement. We followed written instructions but had to verbal ask for replacement toweld. Had to request replacement of lights . Safe didn't work, I was informed that I would need to wait in my room for the tech to arrive to fix it. Family theme but 2 nights of our one week stay we had guests in rooms close by partying loudly into the wee morning hours. We tipped well

    7 night family trip, Jan. 26, 2020

    Verified Travelocity guest review

  • 6.0.Good

    Beautiful property - very clean, very well maintained, and simply stunning! Sadly, the wifi - even though a paid service - was not very stable, and IT support wasn't ideal. As well, customer service was very lacking, with most (not all) staff seeming unhappy and over-worked, or they were simply too busy to attend to our needs, whether at the restaurants or by the pool, or at the front desk. Lastly, the restaurant reservation process was a mess! After looooooooong wait times, we were still unable to secure different restaurants, as we only secured 2 bookings but for the same restaurant! And everything else was booked according to the computer system, though the restaurants didn't appear full whenever we passed by them. Sadly, we will not be staying there again :(

    5 night family trip, Dec. 28, 2019

    Verified Expedia guest review

  • 4.0.Fair

    Service at the bars / beach restaurant and buffet were terrible

    7 night trip with friends, Nov. 30, 2019

    Verified Expedia guest review

  • 6.0.Good

    I booked the tropical but they put me in Caribe as they over booked with large groups. Sliding door in room would not open properly and front door would not close unless you slammed it. Every morning we where woken up at 8am as the house cleaning employees would be talking to each other but from across or down the hall which means they were pretty much yelling. Half way through our stay there was a large group of younger people (50 ) which pretty much took over the whole hotel, this included yelling in the hallways at all hours and even during dinner (they were there the year before as well) food, beaches and pool were good and so were the majority of the staff but I don't think we will be returning again

    Jb, 7 night family trip, Nov. 30, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Beautiful property, great drinks, good food, lots to do, great value. Cenotes across the highway and the Collectivo stops in front of the resort to go to Playa del Carmen

    Gerardo, 7 night romance trip, Sep. 22, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Lots to do for everyone. Great staff I would highly recommend this resort. The beach was beautiful and lots of fish to be seen

    7 night family trip, Jul. 27, 2019

    Verified Expedia guest review

See all 422 reviews