Barceló Maya Tropical - All Inclusive

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Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
Water park

Overview of Barceló Maya Tropical - All Inclusive

Barceló Maya Tropical - All Inclusive

4.0 star property
Upscale beachfront property with spa, near Cenote Cristalino

8.2/10 Very good

999 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is CA $206
Price available on 08/28/2022
Map
Carretera Chetumal - Puerto Juarez, Km 266.3, Xpu-Ha, QROO, 77750
Main amenities
  • Daily housekeeping
  • On a private beach
  • 4 restaurants and 3 beach bars
  • 4 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Nightclub
  • Free children's club
  • 2 outdoor tennis courts
  • Health club
  • Sauna
  • Steam room
Feel at home
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Premium TV channels
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • On a private beach
  • Xpu-ha Beach - 8 min drive
  • Akumal Beach - 17 min drive
  • Half Moon Bay - 24 min drive
  • Xplor Theme Park - 16 min drive
  • Ferry to Cozumel - 19 min drive
  • Xcaret Eco Theme Park - 20 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 71 min drive
  • Cozumel Intl. Airport (CZM) - 20.2 miles/32.6 km
  • Airport shuttle (surcharge)

About this property

Barceló Maya Tropical - All Inclusive

Barceló Maya Tropical - All Inclusive offers a private beach where you can enjoy beach umbrellas, beach massages, and volleyball, plus you'll have access to onsite scuba diving, snorkeling, and windsurfing. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials, and aromatherapy. Dining choices include 4 restaurants and the 3 beach bars are great places to grab a cold drink. Other highlights at this luxurious property include 4 bars/lounges, a nightclub, and a free kid's club. Fellow travelers like the pool and helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining availability limited at one or more venues
Limited gourmet or à la carte dining

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Languages

English, French, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 478 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM - 6:00 PM
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in rooms

Parking

  • Onsite parking available only on request
  • Free uncovered onsite self parking
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:30 AM
  • 4 restaurants
  • 4 bars/lounges
  • 3 beach bars
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Waterslide
  • Playground
  • Supervised childcare (surcharge)
  • Trampoline
  • Children's games

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Beach volleyball
  • Basketball
  • Canoeing
  • Sailing
  • Scuba diving
  • Snorkeling
  • Windsurfing
  • Shopping
  • Pool table
  • Golfing nearby
  • Ski area nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (9999 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • 2 buildings/towers
  • Built in 2006
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Health club
  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Nightclub
  • 2 outdoor tennis courts
  • Sauna
  • Steam room
  • Waterslide

Accessibility

  • Wheelchair accessible
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site
  • Closed captioned TV

Languages

  • English
  • French
  • Italian
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium digital channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Stocked minibar (select free items)
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Free crib/infant bed
  • Day bed
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Shower/tub combination
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • Guidebooks/recommendations

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining availability limited at one or more venues
Limited gourmet or à la carte dining

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, U SPA. Massages are available on the beach and in the spa; other services include deep-tissue massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Sanitation services: USD 1.5 per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in can be arranged for an extra charge of USD 100 (subject to availability)
  • Late check-in between 12:30 AM and noon can be arranged for an extra charge of USD 100
  • Late check-out can be arranged for an extra charge of USD 100 (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Parking

  • Guests must contact this property in advance to reserve onsite parking
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 7:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast and through room service.

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

This property accepts credit cards, debit cards and cash.

Also known as

Barceló Maya Tropical All Inclusive All-inclusive property
Barceló Maya Tropical All Inclusive
Barcelo Maya Tropical All Inclusive Xpu-Ha
Barcelo Maya Tropical Xpu-Ha
Barcelo Tropical
Barcelo Tropical Maya
Maya Tropical
Maya Tropical Barcelo
Tropical Barcelo
Barcelo Maya Tropical All Inclusive Hotel Xpu-Ha
Barcelo Maya Tropical All Inclusive Hotel
Barceló Maya Tropical All Inclusive Xpu-Ha
Barcelo Maya Tropical All Inclusive
Barceló Maya Tropical Xpu-Ha
Barceló Maya Tropical Inclusi
Barceló Maya Tropical - All Inclusive Xpu-Ha
Barceló Maya Tropical - All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

8.2

Very good

8.7/10

Cleanliness

8.3/10

Staff & service

8.5/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

2/10 Poor

Over promise but under deliver
The resort promises lots of variety of restaurants and activities but they have very limited access to everything so must guests don’t get to actually access them. They talk about kayaks and sail boats, but you need to line up at least 30 minutes before they open to have a chance to sign up for them. They also will randomly say items aren’t available and after asking several different staff why, they would give different and sometime contradictory answers. One day I was told it was too windy to use the kayaks they wind didn’t seem different from any other day. I went back later and spoke to someone else and asked if it was still too windy. He said it’s not to windy, but there is too much seaweed. When we booked we requested two rooms with double beds. I confirmed with the staff ar checking but the. They gave me one too with double beds and one with just one king. I told them they said I would have the two double beds and he said there is a sofa someone can sleep on so the kids g room does have two beds. The sofa didn’t have any bedding. Also at check in we were told to make our reservation for the restaurants right away. We left the check in counter s d went right to the office to make the reservations but there were not any available reservations. Again services that were advertised but not really available. The last two days were were at the resort they didn’t have any towels available for the pool or beach. The staff did t offer any solutions, just said no towels
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

I like everything about the property ,was clean ,nice ,great atmosphere ,excellent food , simple so much to do ,great personal with right attitude.
Marianna, 6-night romance trip
Verified Expedia guest review

4/10 Fair

The staff were terrible. One women in the grill rolled her eyes at me. Another man from the grill took my plate of food and threw it in the garbage because i walked out of the grill. But did nothing to people sitting on the left of me eating
Christine L, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

I’ve been going to all inclusives for years. This one was out of this world. I booked it last minute based on the reviews and I was floored. Service was top notch. Had an incredible waiter at the buffet - Luis Moto - that went above and beyond every day. All the employees were engaged. The facilities were spotless. The pool. Omg. Temperature was perfect. The beach was amazing. I loved that I could have the door open all night to wake to nature. The food was excellent. Only quirky thing was only being allowed to do a la carte 4/7 nights. I think they should change that.
Tamara L, 7-night trip
Verified Expedia guest review

8/10 Very good

Me encanto el lugar
Yissel Tenorio, 3-night family trip
Verified Expedia guest review

6/10 Good

The property of this hotel was gorgeous. But the rooms on the other hand need a lot if work,the air conditioning did not work bathrooms in the rooms were not as clean, public bathrooms were not clean at all. Next, the food was always cold and the food at the buffets was the same at all meals of the day. On the other hand, the pools were very nice and the beach was great!
Omar, 2-night family trip
Verified Expedia guest review

8/10 Very good

Great effort in cleanliness. Food was delicious. Staff was very hardworking and friendly.
Nancy, 6-night romance trip
Verified Expedia guest review

8/10 Very good

Good
Piotr, 6-night family trip
Verified Expedia guest review

8/10 Very good

I love how there is so many activities for the guests to do. You never have to leave the hotel! Amazing
Kenia, 4-night family trip
Verified Expedia guest review

4/10 Fair

Very disorganized staff.
4-night business trip
Verified Hotels.com guest review