Tótem Madrid Hotel

Photo gallery for Tótem Madrid Hotel

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Premium bedding, down comforters, pillowtop beds, minibar
Premium bedding, down comforters, pillowtop beds, minibar
Premium bedding, down comforters, pillowtop beds, minibar
Premium bedding, down comforters, pillowtop beds, minibar

Overview of Tótem Madrid Hotel

VIP Access
UNESCO Sustainable Travel Pledge

Tótem Madrid Hotel

4.0 star property
Luxury hotel with restaurant, near El Retiro Park

9.2/10 Superb

429 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
  • Non-smoking
The price is CA $240
Price available on 08/03/2022
Map
Hermosilla, 23, Madrid, Madrid, 28001
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour fitness center
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • Babysitting
  • Airport shuttle
  • Train station pick-up service
  • Train station drop-off service
  • UNESCO Sustainable Property
For families
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Salamanca
  • Paseo de la Castellana - 1 min walk
  • National Archaeological Museum of Spain - 7 min walk
  • El Retiro Park - 10 min walk
  • Puerta de Alcala - 11 min walk
  • U.S. Embassy - 14 min walk
  • Paseo del Prado - 15 min walk
  • Plaza de Cibeles - 15 min walk
  • WiZink Center - 15 min walk
  • Gran Via Street - 18 min walk
  • Thyssen-Bornemisza National Museum - 20 min walk

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 18 min drive
  • Calanas Station - 4 min drive
  • Atocha Cercanías Station - 4 min drive
  • Madrid Recoletos Station - 9 min walk
  • Serrano Station - 2 min walk
  • Velazquez Station - 4 min walk
  • Colon Station - 8 min walk
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)

About this property

Tótem Madrid Hotel

Putting you in a great location within a 15-minute walk of El Retiro Park and Puerta de Alcala, Tótem Madrid Hotel offers an airport shuttle (available 24 hours) for EUR 75 per vehicle one-way. The coffee shop/cafe is the perfect spot for a bite to eat, and after visiting the 24-hour fitness center for a workout, you can unwind with a drink at the bar/lounge. This luxurious hotel is also within a 15-minute walk of U.S. Embassy and Paseo del Prado. The location and nearby shopping get great marks from fellow travelers. Public transportation is just a short walk: Serrano Station is 2 minutes and Velazquez Station is 4 minutes.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 64 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets allowed (dogs only, 1 per room, up to 22 lbs)*
  • Service animals welcome
  • Specific rooms only*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 36 per night)
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle (available 24 hours)*
  • Train station shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Taking the kids

  • Babysitting (surcharge)

What to do

  • Bicycle rentals nearby
  • Segway rentals/tours nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Television in common areas
  • 24-hour fitness center

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages spoken

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • 43-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Recycling
  • LED light bulbs

Special features

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.
The property is a member of the Small Luxury Hotels of the World.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of EUR 24 per person (approximately)
  • Airport shuttle service is offered for an extra charge of EUR 75 per vehicle (one-way, Maximum occupancy 3)
  • Train station pick-up and train station drop-off service is offered for an extra charge

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting is available for an extra charge
  • Rollaway beds are available for EUR 77.0 per night

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 28 per pet, per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs EUR 36 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Hotel Totem Madrid
Hesperia Hermosilla Hotel
Hesperia Hermosilla Hotel Madrid
Hesperia Hermosilla Madrid
Totem Madrid
Tótem Madrid Hotel Hotel
Tótem Madrid Hotel Madrid
Tótem Madrid Hotel Hotel Madrid
TOTEM Madrid Small Luxury Hotels of the World

Frequently asked questions

Overall score and ratings

9.2

Superb

9.6/10

Cleanliness

9.4/10

Staff & service

9.1/10

Amenities

9.3/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Exceptional

Great service, great hotel!
Great service on everything from museum tickets, map directions, entertainment suggestions, and covid testing arrangements. Very well run hotel, and the staff was truly exemplary. This hotel is also in a fabulous neighborhood for food, shopping, and just a ten minute walk from the wonderful El Retiro park, and the Prado and Thyssen museums. Can't wait to go back!
Debra, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent location and quality
Juan, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Great location, commodity, food and service. Definitely would stay there again.
Maria Victoria, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Faultless
Great location just north of the park which allowed us to walk everywhere we wanted to go during our stay. Hotel is super comfortable, room was great, bathroom excellent. Enjoyed a superb dinner at the restaurant - do have the artichokes- and the bar was handy for a nightcap. Really friendly and helpful front of house. Would return in a shot.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay as always, especially loved the extremely clean room and the very comfortable bed.
Carolyn, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

This is a cute and convenient place to stay. Always a good idea.
Eduardo, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

michael, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very good everything
Vivian, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Perfect
Vafa, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Mario, 4-night trip
Verified Expedia guest review