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1 room, 2 adults

TOTEM Madrid-Small Luxury Hotels of the World, Madrid

4-star4 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Dry cleaning/laundry service
  • Elevator
  • Free WiFi
Hermosilla, 23, Madrid, Madrid, 28001, Spain

Luxury hotel with restaurant, near El Retiro Park
  • Free WiFi
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Dry cleaning/laundry service
    • Elevator
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Spain may have travel restrictions in place due to COVID-19. 

  • Staff were friendly, well-informed, professional, and very helpful. Beautiful rooms.…Sep. 26, 2019
  • I had a wonderful experience at TOTEM. The staff were extremely friendly, accommodating,…Jul. 11, 2019

TOTEM Madrid-Small Luxury Hotels of the World, Madrid

from $257 CAD
  • Double Room
  • Deluxe Room
  • Junior Penthouse
  • Junior Suite, Corner
  • Junior Studio Suite
  • Deluxe Double Room Single Use
  • Double Room Single Use
  • Junior Penthouse (single use)
  • Junior Studio Suite (single use)
  • Junior Suite, Corner (Single Use)

What’s around TOTEM Madrid-Small Luxury Hotels of the World, Madrid

Landmarks

  • In Salamanca
  • El Retiro Park - 10 min walk
  • Gran Via Street - 19 min walk
  • Thyssen-Bornemisza National Museum - 20 min walk
  • Prado Museum - 21 min walk
  • Puerta del Sol - 26 min walk
  • Plaza Mayor - 32 min walk
  • Museo Nacional Centro de Arte Reina Sofia - 32 min walk

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive
  • Madrid Recoletos Station - 9 min walk
  • Atocha Cercanías Station - 4 min drive
  • Madrid Delicias Station - 6 min drive
  • Serrano Station - 2 min walk
  • Velazquez Station - 4 min walk
  • Retiro Station - 8 min walk
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 64 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Spain may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

Pets

  • Pets allowed (dogs only)*

  • Specific rooms only*

  • 1 per room (up to 18 lbs)

  • Pets must be supervised

  • Food and water bowls available

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours)*

  • Train station shuttle*

Parking

  • Onsite self parking (EUR 36 per night)

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • 24-hour fitness facilities
  • Bicycle rentals nearby
  • Segway rental/tour nearby
Working away
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 43-inch flat-screen TV
  • Digital TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

TOTEM Madrid-Small Luxury Hotels of the World, Madrid’s small print

Also known as

  • Hesperia Hermosilla Hotel Madrid
  • TOTEM Madrid Small Luxury Hotels of the World
  • TOTEM Madrid-Small Luxury Hotels of the World Hotel
  • TOTEM Madrid-Small Luxury Hotels of the World Madrid
  • TOTEM Madrid-Small Luxury Hotels of the World Hotel Madrid
  • Hesperia Hermosilla Hotel
  • Hesperia Hermosilla Madrid
  • Tótem Madrid
  • Totem Madrid

Policies

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Self parking costs EUR 36 per night

Rollaway beds are available for EUR 77.0 per night

Continental breakfast is offered for an extra charge of EUR 22 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of EUR 28 per pet, per night

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of EUR 70 per vehicle (one way)

Train station pick-up and train station drop-off service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for TOTEM Madrid-Small Luxury Hotels of the World, Madrid

  • Does TOTEM Madrid-Small Luxury Hotels of the World offer free cancellation for a full refund?
    Yes, TOTEM Madrid-Small Luxury Hotels of the World does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at TOTEM Madrid-Small Luxury Hotels of the World?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at TOTEM Madrid-Small Luxury Hotels of the World?
    Yes. Self parking costs EUR 36 per night.
  • Are pets allowed at TOTEM Madrid-Small Luxury Hotels of the World?
    Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 18 lbs per pet. There's a charge of EUR 28 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
  • What are the check-in and check-out times at TOTEM Madrid-Small Luxury Hotels of the World?
    You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Are there restaurants at or near TOTEM Madrid-Small Luxury Hotels of the World?
    Yes, there's an onsite restaurant. Nearby restaurants include O'Caldiño (3-min walk), Estay Restaurante (3-min walk), and Ultramarinos Quintín (3-min walk).
  • Is airport shuttle service offered by TOTEM Madrid-Small Luxury Hotels of the World?
    Yes, an airport shuttle is available. The charge is EUR 70 per vehicle one way.
  • Is there an onsite casino at TOTEM Madrid-Small Luxury Hotels of the World?
    No, this hotel doesn't have a casino, but Casino de Madrid (3-min drive) and Casino Gran Via (3-min drive) are both nearby.
  • What is there to do at TOTEM Madrid-Small Luxury Hotels of the World and nearby?
    Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes segway rentals. TOTEM Madrid-Small Luxury Hotels of the World also has a 24-hour fitness center.

Recent reviews

Superb 9.2 From 219 reviews

Exceptional 10.0
Our stay at The Totem in Madrid.
We loved our stay at the Totem. The hotel has great ambience - it is not too big, and has a welcoming feel to it. The staff are all very friendly and helpful, and the rooms were lovely. Lots of light, spotlessly clean, and beautiful linens and bedding. The concierges were great - helped us book quite a few things, and had organized tickets, etc. for us. The breakfast was fabulous - lots of fresh fruit and pastries, and a good assortment of cooked items. We ate dinner there once and it was lovely. We would recommend this hotel to anyone, and would definitely stay there again if back in Madrid.
Heidi, ca4 night trip
Poor 2.0
Even though this hotel in Madrid is under a lock down, and Spain is not letting Americans come to Spain, no refund was offered, and Expedia did nothing to try and assust the customer after multiple attempts. Will not use Expedia again.
Jihn, us1 night romance trip
Exceptional 10.0
Very nice, well run boutique hotel. The staff all recognized me and addressed me by name by the second day
us3 night business trip
Exceptional 10.0
They didn’t have a record of the included valet parking on the reservation, don’t know if that was Expedia’s fault but was an unpleasant thing to have to deal with
us2 night trip
Good 6.0
Pretty, boutique property, however very small room! High end area, with high end shops and high end restaurants! Hard to find a reasonable place to eat nearby!
us1 night romance trip
Fair 4.0
We booked a larger room with a sofa (junior suite?) and brought my daughter along. When we arrived at the hotel, they said we needed to upgrade the room to a larger suite for 3 person occupancy. It wasn't like we brought along 3 of our friends, and our child is young enough that when we stay in hotels, she stays in the bed with us. The staff was unfriendly and inflexible, but the worst part was that it felt like they were taking advantage of us. We were tired and didn't want to find another hotel so we paid the extra $200+ per night. I stay at a lot of hotels like this and typically the staff do what they can to make things better for you, not worse.
us2 night family trip
Very Good 8.0
Great property!
Extremely hot in room, even if you turn the heater off. The blowdrier in the room is of pretty low quality. Other than that, magnificent service, restaurant, bar and breakfast is tasty and very generous. Location is great.
il1 night business trip
Very Good 8.0
Property location excellent. Room size, a bit too small
us2 night family trip
Exceptional 10.0
Location is grate and the service is amazing! Rooms are super comfortable too. 5/5
us9 night trip
Exceptional 10.0
xcellent hotel with poor lighting
Excellent service. The staff is willing at all times to help you. The closets in the regular rooms are very small and there is no space for much clothing. The lighting in rooms are poor. Rooms are very clean and the service is excellent
clement, us12 night trip

TOTEM Madrid-Small Luxury Hotels of the World, Madrid