My family and I stayed at Hilton Gatwick pre and post a short family holiday to Rome. Though the pre visit was a reasonable experience, I was left disappointed post holiday.
Upon arrival at Hilton we were notified the family room was experiencing maintenance issues. We were therefore offered 3 separate rooms. Thankfully my children are teenagers, otherwise this would have been a problem!
This wasn’t so much the issue though, rather the length of time staff faffed around trying to tend to the logistics, despite having had all day to organise a plan B.
Upon inspection of the rooms, they were dirty with pubic hairs in one of the baths and a cracked toilet seat. After a full day in Rome and a late flight, I really didn’t appreciate cleaning three rooms with antibacterial wipes in the early hours!
The following morning, I was awoken by a knock on the door at approximately 08:00. Upon opening the door, a cleaner asked if i wanted him to make up the room. Having refused, he then pointed out the fact I had forgotten to hang my do not disturb sign. Given I had spent half the night doing his job, I felt like doing something else with the sign! Irrespective, we were due to check out within 4 hours so couldn’t see why his presence was relevant anyway.
Though a two star rating would be more appropriate for Hilton Gatwick, I have offered three purely on the basis of breakfast, which was very nice. Although very dissatisfied with the stay, at least we didn’t leave hungry!