2/10 Poor
3 Nov 2021
Awful awful awful hotel. Staff are rude and treated me like I was something they had trodden in. No WiFi in the room despite ebookers clearly saying this was available in all rooms, otherwise I would not have booked as I had an important work call. Moved rooms because of this and the fact that my patio door would not lock so wasn’t safe, but the new one had a cockroach infestation. The hotel’s response to this was ‘we are on an island’. No apology or surprise - they were probably fully aware of the problem when they put me in there. Moved rooms again at 11.30pm, to one with no towels and that clearly hadn’t been cleaned. Left the next day but so far they have refused to refund me - their excuse was the manager isn’t available as it’s a public holiday. Sorry but you are a hotel that has only just reopened after over a year, and a manager should always be available, jobs in the service industry are still required on public holidays! Avoid this hotel at all costs if you want a nice experience in Mauritius as it has completely ruined mine so far, had to pack and move rooms 3 times and then find somewhere new to stay without being refunded what I have already paid.
Laura
Laura, 2-night trip
Verified Ebookers guest review
