Lake Buena Vista Resort Village & Spa a staySky Hotel/Resort, Orlando

Amazing resort, lots of space but wish we could do more with that big sailboat in the pool.

We arrived to a filthy dirty unit in building 1, there were ants all over our kitchen so we couldn't even cook a meal. Totally disgusting, the sofa wouldn't close and we asked to be moved but they told us they had no rooms for us, however that night there was a fire in an adjacent suite so we were evacuated at 3 am and of course they had a room for us then. We ended up staying in building 5 and had a nice view of the pool but this was not offered to us prior to the fire. Our second room was supposed to be an upgrade but the TV in the main living space was tiny and was old. The fridge in this unit also leaked all the time and we were constantly having to clean it out!

Our room was clean and spacious (2 bedroom). The full kitchen was a big plus travelling with two kids (one infant). We'd cook breakfast and some lunches and dinners to save money. The swimming pool was fantastic as there is a wading area and splash area for small children which leads up to a gradually deeper part of the pool (5 ft deep max) and there's even a water slide atop the pirate ship. The hotel is located right beside an outlet mall which one can easily walk to. There are no sidewalks on the main roads, so be aware of that. Wifi was weak in certain parts of our room (building 3, floor 14) which isn't uncommon from staying at other hotels.Hopefully that can be looked into and improved. It's a little under 20 mins drive to the Walt Disney TTC parking lot (get there when they open if driving) and 15 mins to Universal Studios. There's also a Premium Outlets about 10 mins away. We would definitely stay here again in the future.

We so enjoyed lake our stay at lake buena vista resorts. Our room was beautiful 5 star . Staff was very friendly and the pool was great.

Everything is great, but there were a few problems though. Pre-trip, we had booked from Dec 4 - Dec 8, then we extended to Dec 8 to Dec 10 with a separate reservation. When we were checking in, for some reason hotel showed that we had booked Dec 8 to Dec 10 twice, fortunately manager was able to correct that but only after seeing my email confirmation. Our 1st day arriving into Orlando was excruciating for various reasons, this delay in checking in certainly didn't help. Also, the first mgr had told us that we were booked to a PoolView Room for Dec 8 -10, but since we preferred the same regular room to avoid the hassle of re-packing & moving, I asked if it's possible to stay in the same room and possible credit for the room downgrade; On Dec 8, when I had to check-out and re-check-in, I was then told that we had actually booked the regular room for both reservations, so that was confusing. As well, the safe and one of the drain didn't work at first but was repaired quickly. Finally, we requested a high chair for our 1 year old, but that never came.