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All properties in Queenstown, Otago, New Zealand

Heritage Queenstown, Queenstown

Mountain hotel with outdoor pool, near Lake Wakatipu

  • Free WiFi and free parking
From
$117 CAD

Image gallery

  • Indoor/Outdoor Pool
  • Indoor/Outdoor Pool
  • Indoor/Outdoor Pool
  • Indoor/Outdoor Pool
  • Indoor/Outdoor Pool
Indoor/Outdoor Pool. Image 1 of 64
1 / 64Indoor/Outdoor Pool
8.8.Fabulous.
  • It had a decent workout facility plus sauna, hot tub and pool. It was a bit of a walk to…

    Feb. 5, 2020

  • Our room was excellent overlooking the lake and beautiful mountain ranges. The service…

    Feb. 4, 2020

See all 786 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Easy parking
Walkable
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 175 guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Indoor pool and outdoor pool
  • Breakfast available

For families

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Premium TV channels
  • Television

What’s around

  • Heart of Queenstown
  • Lake Wakatipu - 11 min walk
  • Skyline Gondola - 26 min walk
  • Steamer Wharf - 17 min walk
  • SKYCITY Wharf Casino - 17 min walk
  • Creative Queenstown Arts & Crafts Market - 19 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room Non-Lakeview
  • Studio Suite Non-Lakeview
  • Deluxe Room, Lake View
  • 2 Bedroom Studio Suite Non-Lakeview
  • 2 Bedroom Studio Suite Lakeview
  • Studio Suite, Lake View
  • Family Deluxe Room Non-Lakeview
  • Executive Room Non-Lakeview

Location

  • Heart of Queenstown
  • Lake Wakatipu - 11 min walk
  • Skyline Gondola - 26 min walk

What’s around

Landmarks

  • Heart of Queenstown
  • Lake Wakatipu - 11 min walk
  • Skyline Gondola - 26 min walk
  • Steamer Wharf - 17 min walk
  • SKYCITY Wharf Casino - 17 min walk
  • Creative Queenstown Arts & Crafts Market - 19 min walk
  • Steamer Wharf - 19 min walk
  • TSS Earnslaw Steamship - 19 min walk
  • Fear Factory Queenstown - 19 min walk
  • Toi o Tahuna - 20 min walk
  • Skycity Queenstown Casino - 20 min walk

Getting around

  • Queenstown Intl. Airport (ZQN) - 15 min drive

At a glance

Hotel size

  • This hotel has 175 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at 3:00 PM
  • Check-out time is 10 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free covered onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Buffet breakfast on weekends (surcharge)
  • Restaurant
  • Bar/lounge

Things to do

  • Bicycle rentals on site
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby

Working away

  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 3079
  • Conference space size (meters) - 286
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 4
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Library
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • In-room massage available

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • 49-inch LCD TV
  • Premium TV channels

Stay connected

  • Free newspaper
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Mackenzies Restaurant - This restaurant serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Recreation

On Site

  • Fitness facilities
  • Health club
  • Spa tub
  • Bicycle rentals on site

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Heritage Hotel Queenstown
  • Heritage Queenstown Hotel
  • Heritage Queenstown Queenstown
  • Heritage Queenstown Hotel Queenstown
  • Heritage Queenstown
  • Queenstown Heritage
  • Heritage Queenstown Hotel Queenstown
  • Queenstown Heritage Hotel
  • Heritage Queenstown Hotel

Optional extras

Credit card charges are subject to an extra charge of 1.5 percent

Buffet breakfast is offered for an extra charge of NZD 25 for adults and NZD 12.50 for children (approximately)

Babysitting/childcare is available for an extra charge

Policies

  • The seasonal pool is open from January to December.
  • Pool access available from 6:00 AM to 11:00 PM.

    Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Guests are provided with hand sanitizer.

    Contactless check-in and contactless check-out are available.

    This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    This property accepts credit cards, debit cards, and cash.

    Mandatory fees

    Deposit: NZD 50 per night

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs

    • Yes, Heritage Queenstown does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
    • Yes, there's free self parking.
    • Yes, there's an indoor pool and a seasonal outdoor pool. Guests have pool access from 6:00 AM to 11:00 PM.
    • Sorry, pets aren't allowed.
    • You can check in starting at 3:00 PM. Check-out time is 10 AM. Contactless check-in and check-out are available.
    • Yes, Mackenzies Restaurant offers alfresco dining. Nearby restaurants include Vknow (11-min walk).
    • No, this hotel doesn't have a casino, but SKYCITY Wharf Casino (17-min walk) and Skycity Queenstown Casino (16-min drive) are both nearby.
    • Have fun with activities like hiking, kayaking, and mountain biking, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours and segway rentals. Relax in the spa tub and take invigorating swims in the indoor and outdoor pools. Heritage Queenstown also has a seasonal outdoor pool and a sauna, as well as a health club and a garden.
    8.8.Fabulous.
    • 8.0.Very Good

      Overall stay was ok, staff was good, location was great over looking Lake Wakatipu.

      John, 5 night trip, Jan. 12, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      Staff are very friendly and helpful. We really enjoyed staying there.

      3 night family trip, Dec. 6, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Out of downtown area, so quiet. Great view of the lake

      2 night romance trip, Nov. 9, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      We stayed in a lake view room and were glad that we could and sit out on the balcony. Wonderful view of the mountains!

      2 night romance trip, Jul. 10, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      The blonde server/waitress at the breakfast buffet was very rude and treated me like I didn't belong there. She was very condescending and I noticed that she treated Asian guests and Caucasian guests better than brown guests. She was the only staff to make me pay for my meal before I even took a single bite. I had the breakfast buffet 4 mornings in a row and on the last day she was the only worker to say to me "It's costs $31.00 you know?" It was rude and I didn't see her saying that to the other guests.

      2 night trip with friends, May 7, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Friendly staff. Clean room. Beautiful view! Great value for the money.

      3 night romance trip, May 7, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Everything about the property was amazing EXCEPT one of the workers in the restaurant/bar area. All of the servers were very friendly except this blond woman with glasses and a ponytail. She was very rude to me and she treated Caucasian guests better than she treated me (a Canadian aboriginal guest). I watched her professionalism disappear when talking to me, and magically reappear when she was talking to Caucasian guests before and after helping me. She was also the only person on the property to be rude to my travel buddy (who is also brown skinned like me).

      1 night trip with friends, May 6, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Beautiful vista of lake and mountains. Quiet and peaceful.

      3 night trip, Mar. 7, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      The view from our balcony was spectacular. The bed in our room was very comfy.

      4 night family trip, Feb. 13, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      We rented a studio apartment with a beautiful view of the lake with a mountain background. Staff was friendly and efficient. The breakfast omelet was larger than expected. Daily walks to downtown Queenstown were fun. Botanical Park visit is a must. Gondola luge ride was allot of fun. Bus trip to Milford Sound was enjoyable with some great scenery. Renting a car was probably a waist unless you intend to travel out of town.

      6 night romance trip, Jan. 22, 2019

      Verified Expedia guest review

    See all 786 reviews