M Apartments & Hotel

Photo gallery for M Apartments & Hotel

Primary image
2 outdoor pools
Minibar, free WiFi, bed sheets
Minibar, free WiFi, bed sheets
Minibar, free WiFi, bed sheets

Overview of M Apartments & Hotel

M Apartments & Hotel

Kigali hotel with 2 outdoor pools and restaurant

1 verified Hotels.com guest review

Property highlights

  • Free breakfast
  • Pool
  • Free WiFi
  • Air conditioning
  • Bar
  • 24/7 front desk
Map
KN1 1st avenue, Kigali, Kigali City
Main amenities
  • Restaurant and bar/lounge
  • 2 outdoor pools
  • Children's pool
  • Coffee shop/cafe
  • Spa services
  • 24-hour business center
  • Conference center
  • 8 meeting rooms
  • 24-hour front desk
  • Air conditioning
  • Communal living room
  • Laundry service
For families
  • Children's pool
  • Private bathroom
  • Television
  • Furnished balcony
  • Laundry facilities
  • Elevator
Cleaning & safety
  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • Kigali (KGL-Kigali Intl.) - 22 min drive

About this property

M Apartments & Hotel

Property highlights
At M Apartments & Hotel, you can look forward to a free breakfast buffet, a coffee shop/cafe, and dry cleaning/laundry services. Treat yourself to a massage or other spa services. Be sure to enjoy a meal at The Restaurant, the onsite fine-dining restaurant. Free in-room WiFi is available to all guests, along with a bar and a 24-hour business center.
You'll also enjoy perks such as:
  • 2 outdoor pools and a children's pool
  • A gift shop, an elevator, and luggage storage
  • Tour/ticket assistance, concierge services, and a 24-hour front desk
  • A porter/bellhop and 8 meeting rooms
Room features
All guestrooms at M Apartments & Hotel offer thoughtful touches such as furnished balconies and air conditioning, as well as amenities like free WiFi and bathrobes.
Other amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with rainfall showers and free toiletries
  • 43-inch flat-screen TVs with cable channels

Languages

Chinese (Mandarin), English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 116 rooms

Arriving/Leaving

  • Check-in time from 12:30 PM - 12:30 AM
  • Late check-in subject to availability
  • Check-out time is 2:00 PM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking and van parking on site
  • Onsite carport and garage

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Free buffet breakfast 7:30 AM–10:00 AM on weekdays and 7:30 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop

Traveling with children

  • Children's pool

Working away

  • 24-hour business center
  • 8 meeting rooms
  • Conference center (2000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop

Facilities

  • Communal living room
  • 2 outdoor pools
  • Spa services

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Roll-in shower
  • Phone accessibility kit
  • Well-lit path to entrance
  • Portable hoist available

Languages

  • Chinese (Mandarin)
  • English
  • French

Room amenities

Be entertained

  • 43-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Bathrobes

Sleep well

  • Bed sheets provided

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

The Restaurant - Onsite fine-dining restaurant.
The Bar - Onsite piano bar. Open daily.
M Hotel Coffee Club - Onsite coffee shop. Open daily.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge of 50 percent of room rate (subject to availability)

Renovations and closures

This property is closed from June 15 2022 to June 25 2022 (dates subject to change).

Pool, spa, & gym (if applicable)

  • Pool access available from 8:30 AM to 10:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

This property accepts credit cards and cash.

Also known as

M Apartments & Hotel Hotel
M Apartments & Hotel Kigali
M Apartments & Hotel Hotel Kigali

Frequently asked questions

Is M Apartments & Hotel currently open?
This property is closed from June 15 2022 to June 25 2022 (dates subject to change).
Does M Apartments & Hotel offer free cancellation for a full refund?
Yes, M Apartments & Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at M Apartments & Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at M Apartments & Hotel?
Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 8:30 AM to 10:00 PM.
Are pets allowed at M Apartments & Hotel?
Sorry, pets and service animals aren't allowed.
What are the check-in and check-out times at M Apartments & Hotel?
You can check in from 12:30 PM - 12:30 AM. Check-out time is 2:00 PM. Late check-out is available for a 50% charge (subject to availability).
What is there to do at M Apartments & Hotel and nearby?
M Apartments & Hotel has 2 outdoor pools and spa services.
Are there restaurants at or near M Apartments & Hotel?
Yes, there's an onsite restaurant, The Restaurant. Nearby restaurants include 4 Blooms (14-min walk), Khana Khazana Kiyovu (14-min walk), and Pure Africa (2.3 mi).
Does M Apartments & Hotel have any outdoor private spaces?
Yes, every room features a furnished balcony.

Overall score and ratings

2.0

2/10 Poor

SCARY EXPERIENCE
We arrived at the Hotel following a Booking Conformation available with the hotel . Unfortunately we were shocked to see that the Sales Manager of the Hotel was not ready to accomodate us inspite of us making the payment already. Further, he was not ready to CANCEL the booking OR HELP FOR A REFUND or Find a accomodation elsewhere OR Speak with the Hotel.com to resolve the case. The Manager said we had hacked into their system for booking and they even interogated us to the security by taking our Passport Pictures (Insisting that we are a threaten to the security of the hotel) and did not let us leave . Not to mention they did not even Apologize after the incident was clear that we did nothing but just made a reservation online just like anybody . Very scary experience after travelling to more that 20 countries . I will never suggest this hotel .Very unprofessional way of handling a online reservation .
4-night trip
Verified Hotels.com guest review