4/10 Fair
27 Jun 2022
Be careful employee records in the outdoor rooms
My husband and I booked this hotel in Tulum to celebrate our anniversary. On the way to the hotel there is a lot of construction and the roads are in very bad condition. (normal in Tulum)
As soon as we arrived at the hotel we were impressed by its structure and decoration. It's a very quiet and romantic hotel. The restaurant is very good but we wanted to order a sandwich at night and they did not have the ingredients.
The waiters are very attentive and respectful.
Be careful!!!
The same day of our anniversary we wanted to spent time in the private pool of our room and to our surprise one of his employees was recording us with his cell phone. We notified the front desk and they spent the whole day checking cameras, they wanted to blame another guest and to his surprise no one was staying in that room and the cameras did not detect anyone. My husband crossed to the other room with ease through a small gap between the stone wall and the fence to see if we could find the person, we did not find anyone! It is very uncomfortable and unpleasant to pay for a hotel where everything is perfect to spend a romantic time with your partner and you do not have privacy in your own room. At the front desk they apologized and offered us a champagne and an appetizer but it did not make up for the unpleasant moment we had when we saw a cell phone behind the stone wall recording us. After that I was too scared to take a shower since the showers are exposed to the perverted employee!
2-night trip
Verified Hotels.com guest review
