Hotel Biltmore Guatemala

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View from room
View from room
Down comforters, in-room safe, desk, laptop workspace
Down comforters, in-room safe, desk, laptop workspace

Overview of Hotel Biltmore Guatemala

VIP Access

Hotel Biltmore Guatemala

3.5 star property
Family-friendly hotel with 24-hour fitness, connected to the convention center, near Plaza Fontabella Shopping Center

8.4/10 Very good

699 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Connecting rooms available
Map
15 Calle 0-31, Zona 10, Guatemala City, Guatemala, 1010
Main amenities
  • Housekeeping once per stay
  • Breakfast available
  • 24-hour fitness center
  • Babysitting
  • Business center
  • Air conditioning
  • Computer station
  • Communal living room
  • Front desk safe
  • ATM/banking services
  • Laundry service
  • Self-serve laundry
For families
  • Children stay free
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Living room
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided

Choose dates to view prices

About this area

What's nearby

  • In Zona 10
  • La Aurora Zoo - 11 min drive
  • Paseo Cayala - 17 min drive

Getting around

  • La Aurora Intl. Airport (GUA) - 17 min drive

About this property

Hotel Biltmore Guatemala

Hotel Biltmore Guatemala puts you just 2.6 mi (4.1 km) from the airport and 4.5 mi (7.2 km) from Paseo Cayala. Guests can visit the 24-hour fitness center for a workout, and freebies like WiFi and self parking are added perks. Fellow travelers say great things about the helpful staff and location.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 116 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 6:00 AM - 10:00 PM
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) 6:00 AM–10:00 AM on weekdays and 6:00 AM–11:00 AM on weekends

Traveling with children

  • Children stay free
  • Babysitting (surcharge)

What to do

  • Shopping
  • Access to nearby health club

Working away

  • Business center
  • Computer station

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • Communal living room
  • 24-hour fitness center

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Housekeeping (once per stay)
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of USD 7.50 per person (approximately)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 20 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property accepts credit cards and cash.

Also known as

Biltmore Guatemala City
Hotel Biltmore Guatemala City
Hotel Biltmore Guatemala
Biltmore Guatemala
Hotel Biltmore Express
Hotel Biltmore Guatemala/Guatemala City
Hotel Biltmore Guatemala Hotel
Hotel Biltmore Guatemala Guatemala City
Hotel Biltmore Guatemala Hotel Guatemala City

Frequently asked questions

Overall score and ratings

8.4

Very good

8.9/10

Cleanliness

8.6/10

Staff & service

8.5/10

Amenities

8.6/10

Property conditions & facilities

8.9/10

Eco-friendliness

10/10 Exceptional

Roberto, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

excellent customer service
great breakfast bar and servers Victor and Jefferson went above and beyond service.
Myrna Altalef, 10-night family trip
Verified Hotels.com guest review

8/10 Very good

centric and clean
Byron, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Biltmore
The Biltmore will be my go to hotel in Guatemala city
Walter, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very friendly staff
Evelyn, 3-night business trip
Verified Expedia guest review

8/10 Very good

Filomena, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The hotel and rooms and staff were superb! Only one problem. None of the receptacles by the bed worked so I could not sleep with my c-pap. We should have been offered a different room.
Aloys, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Accommodating Staff
This is my second stay at the hotel. The staff was accommodating to all of my business needs. Great location near the airport. The price for the services provided was great. I had a welcome restful night after an intense week of business before returning to the USA.
George, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

The only thing that was unique is that the Biltmore shares the building with the adjoining Westin Camino Real Hotel - which has a bar and a pool that is availble (the pool has a fee, but I didn't inquire) to Biltmore guests. I found the hotel convenient to the airport with a direct route to central Guatemala City. The area is very walkable. Amenities are typical, and there is a small exercize room. Bathroom was small, but very functional. What I really liked was the extremely helpful and pleasant staff, who are quite attentive. I found that there was absolutely nothing "not to like" about this property. I stayed for a total of five days, separated by a four-day stay in Antigua. The hotel accommodated my group of three in our request to hold our unneeded luggage, pending our return from Antigua.
Timothy, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Rosalba, 1-night trip
Verified Hotels.com guest review