BlueBay Grand Esmeralda All Inclusive

Photo gallery for BlueBay Grand Esmeralda All Inclusive

Primary image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
2 outdoor pools
2 outdoor pools

Overview of BlueBay Grand Esmeralda All Inclusive

BlueBay Grand Esmeralda All Inclusive

4.0 star property
All-inclusive beachfront property with spa, near Quinta Avenida

6.8/10 Good

1,001 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
The price is CA $218
Price available on 08/21/2022
Map
Carretera Federal Chetumal, Puerto Juarez Km.300, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 4 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Fitness center
  • Sauna
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
Feel at home
  • Free cribs/infant beds
  • Supervised childcare (free)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Ejidal
  • Quinta Avenida - 12 min walk
  • Playa del Carmen Main Beach - 15 min walk
  • Playa del Carmen Maritime Terminal - 19 min walk
  • Mamitas Beach - 22 min walk
  • Playacar Golf Club - 12 min drive
  • Grand Coral Golf Riviera Maya - 5 min drive
  • Xplor Theme Park - 13 min drive
  • Xcaret Eco Theme Park - 13 min drive
  • Tres Rios Ecopark - 19 min drive
  • Ferry to Cozumel - 15 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Cozumel Intl. Airport (CZM) - 12.8 miles/20.6 km

About this property

BlueBay Grand Esmeralda All Inclusive

At BlueBay Grand Esmeralda All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be within a 10-minute drive of Playa del Carmen Main Beach. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Dining choices include 6 restaurants and the 4 bars/lounges are great places to grab a cold drink. Other features of this upscale property include a free kid's club, a poolside bar, and a fitness center. Fellow travelers say good things about the helpful staff and overall property condition.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, French, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site antigen/rapid COVID-19 testing is available for a USD 25 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 979 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3 PM - 1:00 AM
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 6 restaurants
  • 4 bars/lounges
  • Poolside bar
  • 24-hour room service

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Grocery/convenience store

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Volleyball
  • Kayaking
  • Sailing
  • Windsurfing
  • Shopping
  • Pool table
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas

Facilities

  • 8 buildings/towers
  • Built in 2006
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness center
  • 2 outdoor pools
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Cable/satellite TV channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances

Spa

BlueBay SPA has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with hot springs/mineral springs, a spa tub, and a steam room.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.43 per accommodation, per night

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 12 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Enhanced food service safety measures are in place.

On-site antigen/rapid COVID-19 testing is available for a USD 25 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

Bay Blue Grand Esmeralda
Blue Bay All Inclusive
Blue Bay Esmeralda Grand
Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
Blue Bay Grand Esmeralda Playa del Carmen
Blue Grand
Blue Grand Bay Esmeralda
Esmeralda Blue Bay
Grand Blue Bay Esmeralda
Grand Esmeralda Blue Bay
Blue Bay Grand Esmeralda All Inclusive All-inclusive property
Blue Bay Grand Esmeralda All Inclusive
BlueBay Grand Esmeralda All Inclusive Playa del Carmen
BlueBay Grand Esmeralda All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

6.8

Good

7.4/10

Cleanliness

7.4/10

Staff & service

6.9/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

8/10 Very good

Ana, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Not a good experience but pool was fine
Well everything awesome until you decline to buy timeshares then all the attention get lost nobody is there to ask you if you need anything else inclusive whe my wife suffer an accident in the middle of the restaurant when her cheer broke my wife felt on the floor got scratched and brushes we request medial assistance for two times but nobody came of course i made a complaint at the lobby but the person there just say sorry nothing they can do just they will investigate.
Cesar, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

Bad experience
First time in Cancun terrible experience Elevator dies not work, don’t work the air conditioner and hall way smell bad Never stay here
Claudia, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Do not stay here. Worst experience. We arrived there on Wednesday night. We checked-in and sent us to our room. When we got to the room, we opened the door and the room was already occupied by people inside. We tried to talk to the staff and they tried to relocate us to another room, but we paid extra for the beach view. They said they couldn’t help us and we went back to reception. We spoke with the same girl that helped us at the concierge desk again. She did not apologize and just said that we could talk to her supervisor, but that was all they had to offer. We talked to the concierge manager and he said the reception manager wasn’t there. We had to accept the room and come back at 7 am to reception. We arrived at the hotel at 9:30 pm and we finally got to a only room at midnight. The room smelled like mold, with mold on the walls. The fan was basically about to fall off the ceiling and the shower drain didn't work. The next morning we woke up early and we were there at 7:00 am. They said the manager wasn’t there and we should wait until 9:00. We were furious. We left our luggage and we went for breakfast. When we came back at 9 am they had a room ready for us that wasn’t beach view. We said we didn’t want it and they have no choice after we lost our day because of them. The manager refused to come talk to us and the staff available tried to help us as much as they could. After us fighting a lot, losing the day, we got free massage and we were able to schedule our diners.
Zuleide, 5-night romance trip
Verified Expedia guest review

6/10 Good

Bethany Jean, 9-night trip
Verified Expedia guest review

8/10 Very good

Buena condición limpieza animación muy agradable y buena …. La comida no me gusto mucho lo mismo día y noche fría los restaurantes no había espacio no puede entrar … en la noche debería tener más aerea para estar solo hasta 11 pm
Dennys, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Great time!
Great place to stay! Please be aware the ocean is full of seaweed and can’t swim in it. If you are looking for a nice beach with clear water, you’ll need to stay elsewhere. Food was average. Quality and variety of food decreased compared to when I was here 7 years ago. Overall though I had a good time.
7-night trip
Verified Hotels.com guest review

2/10 Poor

I had been here 7 year ago and it was a better experience then. Don't get me wrong it is a beautiful resort, just not 5 stars. The staff was very friendly especially JC in reception and Francisco the waiter. They really need to work on their communication with each other. Ran into multiple issues with the concierge to check in and out, schedule dinners, make covid testing arrangements, and you spend so much time wasted in the concierge wait line. It was so inconvenient The food is good, and the views are amazing. Unfortunately it doesn't live up to its hype. I had to wait 2 hours past check in time for my room to be "ready". When I arrived the maids were still working on it. I then had to wait on the balcony for another 25 minutes until they finished.The rooms are outdated and not well maintained. Mirrors need to be replaced, bathroom haven't had a deep clean in a long while, furniture in room needs to be cleaned or replaced. As for the resort, it's big and they like to add that there are little carts coming every 15 minutes. Those carts focus on all those checking in and out. Otherwise you're walking everywhere which is annoyingly inconvenient. I made the most of it and continuously looked on the bright side, but this is not how I pictured my vacation and I will gladly not be returning.
Guadalupe Melesio, 3-night family trip
Verified Orbitz guest review

10/10 Exceptional

Great place to stay overall.
Javier, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

Rosa Omasta, 7-night trip
Verified Expedia guest review