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BlueBay Grand Esmeralda All Inclusive

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2 outdoor pools
On the beach, white sand, sun loungers, beach towels
On the beach, white sand, sun loungers, beach towels
2 outdoor pools
2 outdoor pools

Overview of BlueBay Grand Esmeralda All Inclusive

BlueBay Grand Esmeralda All Inclusive

4.0 star property
Playa del Carmen beachfront property with 5 restaurants and pool bar
6.8 out of 10 Good
6.8/10 Good

1,016 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free breakfast
  • Spa
  • Pet-friendly
  • Free parking
  • Free WiFi
The price is CA $389
Price available on 06/05/2023
Map
Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 4 bars/lounges
  • 2 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Outdoor tennis court
  • Fitness center
  • Sauna
  • Beach sun loungers
  • Beach towels
  • Children's pool
Feel at home
  • Supervised childcare (free)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom
  • Cable/satellite TV service

Room options

About this area

What's nearby

  • On the beach
  • Tres Rios Ecopark - 7 min drive
  • El Camaleón Mayakoba Golf Course - 7 min drive
  • Gran Coyote Golf - 9 min drive
  • Maroma Beach - 12 min drive
  • Quinta Avenida - 12 min drive
  • Playa del Carmen Main Beach - 14 min drive
  • Mamitas Beach - 21 min drive
  • Playa del Carmen Maritime Terminal - 16 min drive
  • Playacar Golf Club - 18 min drive
  • Xplor Theme Park - 21 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive
  • Cozumel Intl. Airport (CZM) - 14.4 miles/23.1 km

Restaurants

  • Beach Bar - 6 min walk
  • El Alebrije Ristoranté - 7 min drive
  • Grill - 1 min drive
  • Festival - 1 min walk
  • Black & White - 1 min walk

About this property

BlueBay Grand Esmeralda All Inclusive

At BlueBay Grand Esmeralda All Inclusive, you can spend time at the beach relaxing in a sun lounger, plus you'll be within a 15-minute drive of Maroma Beach and Quinta Avenida. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, body wraps, and aromatherapy. Dining choices include 5 restaurants and the 4 bars/lounges are great places to grab a cold drink. Other features of this upscale property include a free kid's club, a poolside bar, and a fitness center. Fellow travelers say good things about the helpful staff and overall property condition.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, French, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site PCR COVID-19 testing is available for a USD 125 fee, and antigen/rapid COVID-19 testing is available for a USD 25 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 979 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3 PM - 1:00 AM
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Free supervised childcare
  • Free children's club

Pets

  • Pets allowed (dogs only, 2 per room, up to 22 lbs per pet)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 5 restaurants
  • 4 bars/lounges
  • Poolside bar
  • 24-hour room service

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Grocery/convenience store

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Volleyball
  • Kayaking
  • Sailing
  • Windsurfing
  • Shopping
  • Pool table
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels

Facilities

  • 8 buildings/towers
  • Built in 2006
  • ATM/banking
  • Garden
  • Terrace
  • Fitness center
  • 2 outdoor pools
  • Spa services
  • Spa tub
  • Outdoor tennis court
  • Sauna

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 59 per stay
  • Pets are allowed for an extra charge of USD 35 per pet, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Enhanced food service safety measures are in place.

On-site PCR COVID-19 testing is available for a USD 125 fee, and antigen/rapid COVID-19 testing is available for a USD 25 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards, debit cards and cash.

Also known as

Bay Blue Grand Esmeralda
Blue Bay All Inclusive
Blue Bay Esmeralda Grand
Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
Blue Bay Grand Esmeralda Playa del Carmen
Blue Grand
Blue Grand Bay Esmeralda
Esmeralda Blue Bay
Grand Blue Bay Esmeralda
Grand Esmeralda Blue Bay
Blue Bay Grand Esmeralda All Inclusive All-inclusive property
Blue Bay Grand Esmeralda All Inclusive
BlueBay Grand Esmeralda All Inclusive Playa del Carmen
BlueBay Grand Esmeralda All Inclusive All-inclusive property

Frequently asked questions

Does BlueBay Grand Esmeralda All Inclusive offer free cancellation for a full refund?
Yes, BlueBay Grand Esmeralda All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at BlueBay Grand Esmeralda All Inclusive?
As of 4 Jun 2023, prices found for a 1-night stay for 2 adults at BlueBay Grand Esmeralda All Inclusive on 5 Jun 2023 start from CA $389, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at BlueBay Grand Esmeralda All Inclusive?
This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at BlueBay Grand Esmeralda All Inclusive?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at BlueBay Grand Esmeralda All Inclusive?
Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 22 lbs per pet. There's a charge of USD 35 per pet, per night, and there's also a deposit of USD 59 per stay. Service animals are exempt from fees.
Is parking offered on site at BlueBay Grand Esmeralda All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at BlueBay Grand Esmeralda All Inclusive?
You can check in from 3 PM - 1:00 AM. Check-out time is noon.
Is there an onsite casino at BlueBay Grand Esmeralda All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (14-min drive) is nearby.
What is there to do at BlueBay Grand Esmeralda All Inclusive and nearby?
Have fun with onsite activities like kayaking, sailing, and windsurfing and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics, volleyball, and yoga. Relax in the spa tub or enjoy the use of other amenities, which include 2 outdoor pools and 4 bars. BlueBay Grand Esmeralda All Inclusive also has a sauna and a fitness center, as well as a garden.
Are there restaurants at or near BlueBay Grand Esmeralda All Inclusive?
Yes, there are 5 onsite restaurants.
Does BlueBay Grand Esmeralda All Inclusive have any outdoor private spaces?
Yes, every room features a balcony or patio.

Reviews

6.8

Good

7.4/10

Cleanliness

7.5/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Poor

Andrea, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

I had an excellent time at this hotel. The staff and service was great.
Jose, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Luis, 4-night trip
Verified Expedia guest review

4/10 Fair

To begin, I was disappointed that my room was not available until after 4 pm even though check in was at 3 pm. Having arrived at the resort around 1 pm I could not access my luggage or carry on as it was “held” until my room was ready. The room was nice once I could get in but nothing overly special. I was disappointed that signage around the grounds were not well placed and assessing where to eat and play was a little confusing. There were no daily activities advertised and it was just luck that we fell upon a nighttime fire show around the big pool. Housekeeping was minimal and restocking the empty room fridge was a diffic I will not return
Margaret, 4-night trip
Verified Expedia guest review

10/10 Exceptional

LEILANI, 7-night trip
Verified Orbitz guest review

4/10 Fair

Jodi, 7-night trip
Verified Expedia guest review

8/10 Very good

No shuttle. Very expensive cab ride.
Richard, 6-night trip with friends
Verified Expedia guest review

10/10 Exceptional

It was a short stay, but the resort was lovely , food was delicious and the staff were helpful ,friendly and always will ing to go the extra mile. would stay there again for sure
Gail, 2-night family trip
Verified Expedia guest review

8/10 Very good

Short staff Seaweed on beach
Les, 7-night romance trip
Verified Expedia guest review

2/10 Poor

keith, 9-night trip
Verified Expedia guest review