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Hotel Serrano Palace

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Beach nearby
Beach nearby
Indoor pool, 2 outdoor pools
Indoor pool, 2 outdoor pools

Overview of Hotel Serrano Palace

Hotel Serrano Palace

5.0 star property
Capdepera beach hotel with 2 outdoor pools and spa

8.6/10 Fabulous

39 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
The price is CA $256
Price available on 07/05/2022
Map
Playa Son Moll, s/n, Capdepera, Mallorca, 7590
Main amenities
  • Daily housekeeping
  • Marina
  • Near the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • 2 outdoor pools and indoor pool
  • Health club
  • Sauna
  • Steam room
  • Valet parking
  • Self parking
  • Children's pool
For families
  • Babysitting (surcharge)
  • Children's pool
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

Getting around

  • Palma de Mallorca Airport (PMI) - 61 min drive
  • Manacor Station - 26 min drive
  • Area shuttle (surcharge)
Map

About this property

Hotel Serrano Palace

Hotel Serrano Palace is a great choice for your beach stay in Capdepera, putting you near activities like scuba diving, snorkeling, and surfing/boogie boarding. There's plenty of fun with the 2 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in massages, facials, and body treatments. The coffee shop/cafe is a great spot for a bite to eat and cold drinks are served at the bar/lounge. Other highlights at this luxurious hotel include a marina, a poolside bar, and a health club. Fellow travelers say good things about the beach location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 153 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 2 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • This property enforces a strict dress code in the restaurant. Shorts are not permitted.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets stay free (dogs only, up to 11 lbs)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 10 per day)
  • Onsite valet parking (EUR 10 per day)
  • Free offsite parking nearby

Offsite

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children's pool
  • Childcare in room (surcharge)

What to do

  • Hiking/biking trails
  • Shopping
  • Beach nearby
  • Golf lessons nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Working away

  • Business center
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Health club
  • 2 outdoor pools
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Marina
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • In-room accessibility

Languages spoken

  • Catalan
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • In-room massage
  • Balcony

Freshen up

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The onsite spa has massage/treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night, up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

Optional extras

  • Area shuttle service is offered for an extra charge

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs EUR 10 per day
  • Valet parking costs EUR 10 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.

Also known as

Hotel Serrano Palace
Hotel Serrano Palace Cala Ratjada
Serrano Palace
Serrano Palace Cala Ratjada
Serrano Palace Hotel
Hotel Serrano Palace Cala Ratjada, Majorca, Spain
Hotel Serrano Palace Capdepera
Serrano Palace Capdepera
Hotel Hotel Serrano Palace Capdepera
Capdepera Hotel Serrano Palace Hotel
Hotel Hotel Serrano Palace
Serrano Palace
Hotel Serrano Palace Hotel
Hotel Serrano Palace Capdepera
Hotel Serrano Palace Hotel Capdepera

Frequently asked questions

Overall score and ratings

8.6

Fabulous

9.0/10

Cleanliness

8.9/10

Staff & service

6.7/10

Amenities

8.1/10

Property conditions & facilities

7.5/10

Eco-friendliness
Write a review

10/10 Exceptional

Cala Ratjada Serrano Palace hotel stay.
Excellent hotel situated across the road from the lovely Son Mol Beach. Quiet though central location. Impressive hotel room and high end bathroom. We booked half board and the standard of food is very high indeed. Only criticisms in relation to our stay would be that the pool which is such a feature of the Hotel, was not heated (early Nov) though we prefer sea swimming (which was warmer), bottled water was not provided free of charge in the room and we were expected to pay for Nespresso capsules used in our hotel room coffee machine. Tea and coffee in a 5 star hotel room is to be expected as standard. We were able to park outside the hotel, free of charge, though at busier times you may need to valet park. The Cala Ratjada Boardwalk is just across the road too. Will book to stay again. We greatly enjoyed our stay.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fantstic Hotel, great holiday.
Our stay at this hotel was excellent, especially the staff they were very friendly and attentive. The hotel is situated 50 mtrs from Son Moll beach which is really beautiful with cafes and restaurants all around. Our accommodation was fantastic, we had half board and the meals were amazing. Will defiantly return
Verified Hotels.com guest review

8/10 Very good

Only for those loving package holidays
I would only recommend this location to those looking for a short package holiday in a resort area. There is nothing Spanish-feeling about this part of Mallorca. It is a holiday resort. Many of the nearby shops and restaurants are geared for tourists and some parts of the town feel totally artificial. The clientele is largely German. The beach is just across the road. It is very clean but as it's small it gets very crowded. There are chairs with umbrellas (that get snapped up very quickly) but aside from that or sitting in one of a few beachside cafes, there are no natural shady areas. A couple of restaurants along the waterfront serve quite good and more authentically Spanish food. Aside from that, most restaurants serve the usual touristy fare. The one annoying thing was the hotel next door that liked to announce its upcoming morning and evening events so loudly (blasting this out in German) daily. One night, while on the balcony we were caught between two rival Frank Sinatra renditions - one in our hotel and one in the hotel next door. We booked half board but only ate dinner there twice. While there was a wide variety of food, much of it was drowned in heavy sauces and the better fare was gone by the time it reached 8:30pm as many diners started eating as early as 6:30. Thankfully, whatever noise one could hear in the evening stopped promptly by midnight. Only recommend if you are looking for a tourist resort in a lovely location but without a sense of local flavor.
Verified Expedia guest review

10/10 Exceptional

Lovely hotel, great area
This was an amazing experience -- we thoroughly enjoyed ourselves. We found that the food was beyond 5 star...and the feel of the entire hotel was just wonderful The only negative thing that we found during our stay there, was that the internet was a bit flakey -- had to keep putting in the password during the sessions, and since we paid extra for this service for the week, we were a bit disappointed in its performance. Otherwise the place is really wonderful. We especially liked the area, walking along the seawall was outstanding and the many places to eat and drink within minutes of the hotel were outstanding. Would never get tired of looking at the sea.
Verified Expedia guest review

8/10 Very good

God værdi for pengene
Et ældre hotel, med god placering. Rigtig god morgenmad og aftens buffet.god værdi for pengene.
Ivan, 7-night family trip
Verified Hotels.com guest review

6/10 Good

Boende
Den stranden som tillhörde hotellet var inget likt bilderna. Liten och inträngd. Kvällsmusik som inte var passande för tyska pensionärer som övervägde. Trevlig och rolig personal i receptionen. Proffsig pianist som spelade på flygel vid frukost. Annars var restaurangen som en matsal. Fräscht men kvar i tidigt 90-tal i inredning. Vi tog bilen till stränder på annat håll.
Peter, 4-night trip
Verified Hotels.com guest review

8/10 Very good

War gut , aber eher 4 Sterne Plus Standard. Lage sehr zentral in Cala Ratjada
Christian, 7-night family trip
Verified Expedia guest review

8/10 Very good

Sehr gute Lage, sehr freundliche Mitarbeiter
Ronja, 7-night family trip
Verified Expedia guest review

6/10 Good

Muy mala cobertura de wifi. Comida correcta. Es mas un hotel de 4 estrellas que de 5.
4-night romance trip
Verified Expedia guest review

8/10 Very good

Eine Woche mal wieder im Serrano Palace, sehr schöne Lage, Zimmer gut, Service auch, man merkt und sieht dem Personal die lange Saison jetzt an, am 04.11. ist dann letzter Tag und das Hotel schließtbis Ostern
Alex, 7-night trip
Verified Expedia guest review