6/10 Good
28 Mar 2023
Booked an accessible room in error and the hotel would only agree to move us if we paid £90 for an upgrade!
The shower was dreadful in the room as it was for people with disabilities and the outlook from the room on third floor was absolutely dreadful. Looked out into an alleyway full of bins/rubbish and onto what looked like a derelict building. Dreadful for that amount of money per night!
Otherwise the room and hotel itself was lovely but the bathroom for people with disabilities and the outlook really spoilt our experience.
I do not believe that the hotel had no rooms that they were able to transfer us to without incurring a £90 charge!!!! Very poor service in that respect.
Fiona
Fiona, 2-night trip with friends
Verified Hotels.com guest review