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Fairmont Mayakoba

Photo gallery for Fairmont Mayakoba

Aerial view
On the beach, white sand, sun loungers, beach umbrellas
5 outdoor pools, pool umbrellas, sun loungers
5 outdoor pools, pool umbrellas, sun loungers
5 outdoor pools, pool umbrellas, sun loungers

Overview of Fairmont Mayakoba

UNESCO Sustainable Travel Pledge

Fairmont Mayakoba

5.0 star property
Beachfront aparthotel in Playa del Carmen with golf course and spa

9.2/10 Superb

1,044 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
The price is CA $666
Price available on 04/16/2023
Map
Ctra Federal Cancun - Playa Del Carmen, Playa del Carmen, QROO, 77710
Main amenities
  • 401 smoke-free apartments
  • Daily housekeeping
  • Golf course
  • On the beach
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Breakfast available
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
Feel at home
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Connecting/adjoining rooms available

Room options

About this area

What's nearby

  • On the beach
  • El Camaleon Mayakoba Golf Course - 3 min drive
  • Gran Coyote Golf - 6 min drive
  • Tres Rios Ecopark - 9 min drive
  • Quinta Avenida - 14 min drive
  • Mamitas Beach - 16 min drive
  • Playa del Carmen Main Beach - 18 min drive
  • Maroma Beach - 14 min drive
  • Playa del Carmen Maritime Terminal - 22 min drive
  • Playacar Golf Club - 26 min drive
  • Xplor Theme Park - 24 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive
  • Cozumel Intl. Airport (CZM) - 13.7 miles/22 km
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Buffet Riviera - 9 min drive
  • Restaurante Hacienda - 9 min drive
  • Hix Bar & Lobby Lounge
  • Ambar - 7 min drive
  • Restaurante Azul - 7 min drive
Map

About this property

Fairmont Mayakoba

At Fairmont Mayakoba , you can spend time at the beach enjoying beach umbrellas, beach massages, and sun loungers, plus you'll be within a 15-minute drive of Maroma Beach. 5 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. La Cantina, one of 4 restaurants, offers a beachfront location and serves lunch and dinner. 2 bars/lounges and a golf course are other highlights, and apartments offer up nice touches like deep soaking tubs and premium bedding. The helpful staff and location get great marks from fellow travelers.

All-inclusive

All-inclusive room rates at Fairmont Mayakoba are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

À la carte meals and snacks included
Room service during certain hours (limited menu)

Languages

Dutch, English, French, German, Japanese, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global), Bureau Veritas (3rd party expert - Global), and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Property is kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM - noon
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Children's club*

Pets

  • Pets allowed (dogs only, up to 25 lbs per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Food and water bowls available

Property amenities

Beach

  • On the beach
  • Beach massages
  • Beach sun loungers
  • Beach umbrellas
  • Beach towels

Pool/Spa

  • 5 outdoor pools
  • Umbrellas
  • Sun loungers
  • Spa tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • 20 treatment rooms
  • Hydrotherapy
  • Facials
  • Body wraps
  • Aromatherapy
  • Body scrubs
  • Outdoor treatment area
  • Couples treatment room(s)
  • Body treatments
  • Manicures and pedicures

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Limo/town car service

Family friendly

  • Free crib/infant bed
  • Children's pool
  • Playground
  • Babysitting (surcharge)
  • Kid's club (surcharge)

Restaurants on site

  • La Cantina
  • Tauro Steakhouse
  • La Laguna Grill and Bar
  • Ki Beach Bar & Korean BBQ
  • Hix Bar & Lobby Lounge

Food and drink

  • Coffee/tea maker

Dining

  • Full breakfast available for a fee daily 7:00 AM–11:30 AM: USD 25-32 per person
  • 4 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Snack bar/deli
  • Coffee/tea in a common area
  • Room service available

Bedrooms

  • Premium bedding
  • Hypo-allergenic bedding
  • Bed sheets provided
  • Rollaway/extra beds: USD 55.0 per night

Bathrooms

  • Separate bathtub and shower
  • Rainfall showerhead
  • Deep soaking bathtub
  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Slippers

Living spaces

  • Library

Entertainment

  • LED TV with satellite service
  • Piano
  • Pay movies

Outdoor areas

  • Furnished balcony/patio
  • Terrace
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business center
  • Computer station
  • Desk
  • Conference center (40000 square feet of space)

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals exempt from fees
  • Pet friendly
  • USD 25 per pet per night
  • Up to 25 lbs per pet
  • Welcoming dogs only
  • Food and water bowls are available

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible fitness center
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Safe at front desk
  • Free newspapers

Things to do

  • Health club
  • Outdoor tennis courts
  • Waterslide
  • Ecotours on site
  • Aerobics classes on site
  • Sailing on site
  • Golf lessons on site
  • Yoga classes on site
  • Hiking/biking trails on site
  • Golf driving range on site
  • Free bicycle rentals on site
  • Scuba diving on site
  • Golf course on site
  • Golf nearby
  • Theme parks nearby
  • Rafting nearby
  • Parasailing nearby

Safety features

  • Security system
  • Smoke detector
  • Window guards

General

  • 401 rooms
  • 3 floors
  • Connecting/adjoining rooms avaliable

Special features

Spa

Willow Stream Spa has 20 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

La Cantina - This beachfront restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Tauro Steakhouse - This steakhouse serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
La Laguna Grill and Bar - This poolside restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Ki Beach Bar & Korean BBQ - Overlooking the ocean, this diner serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Hix Bar & Lobby Lounge - Overlooking the garden, this gastropub specializes in sushi and serves dinner and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 30.00 per person, per night
  • Resort fee inclusions:
    • Pool access
    • Sporting facilities or equipment
    • In-room bottled water
    • Concierge service
    • Housekeeping
    • Additional inclusions

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 25–32 per person
  • Airport shuttle service is offered for an extra charge of USD 256 per vehicle (roundtrip)
  • Area shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for USD 55.0 per night
  • Children's club access is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 25 per pet, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of:

  • Intertek Cristal (3rd party expert - Global)
  • Bureau Veritas (3rd party expert - Global)
  • Safe Travels (WTTC - Global)
  • Ecolab (3rd party expert - Global)

Policies

<p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p>Guests can rest easy knowing there's a smoke detector, a security system, and window guards on site. </p><p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. </p><p>This property accepts credit cards and cash.</p>
Guests booking connecting rooms are advised to contact the hotel regarding availability and high-demand period fees using the information on the booking confirmation.

Also known as

Fairmont Mayakoba
Fairmont Mayakoba Hotel
Fairmont Mayakoba Hotel Playa del Carmen
Fairmont Mayakoba Playa del Carmen
Mayakoba Fairmont
Fairmont Hotel Playa Del Carmen
Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Fairmont Playa Del Carmen
Playa Del Carmen Fairmont
Fairmont Mayakoba Resort Playa del Carmen
Fairmont Mayakoba l Carmen
Fairmont Mayakoba Aparthotel
Fairmont Mayakoba Playa del Carmen
Fairmont Mayakoba Aparthotel Playa del Carmen

Frequently asked questions

Does Fairmont Mayakoba offer free cancellation for a full refund?
Yes, Fairmont Mayakoba does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Fairmont Mayakoba ?
As of 27 Mar 2023, prices found for a 1-night stay for 2 adults at Fairmont Mayakoba on 16 Apr 2023 start from CA $666, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Fairmont Mayakoba ?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Fairmont Mayakoba ?
Yes, there are 5 outdoor pools and a children's pool.
Are pets allowed at Fairmont Mayakoba ?
Yes, dogs are welcome, with a maximum weight of 25 lbs per pet. There's a charge of USD 25 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Fairmont Mayakoba ?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Fairmont Mayakoba ?
Yes, an airport shuttle is available. The charge is USD 256 per vehicle roundtrip.
What are the check-in and check-out times at Fairmont Mayakoba ?
You can check in from 3:00 PM - noon. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Fairmont Mayakoba and nearby?
Have fun with onsite activities like kayaking, sailing, and windsurfing, and practice your swing at the golf course. Additional recreation onsite includes aerobics, ecotours, and Pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Fairmont Mayakoba also has 2 bars, a waterslide, and a sauna, as well as a steam room, a picnic area, and a garden.
Are there restaurants at or near Fairmont Mayakoba ?
Yes, there are 4 onsite restaurants, featuring alfresco dining, Mexican cuisine, and garden views.
Does Fairmont Mayakoba have private spa tubs?
Yes, each apartment has a deep soaking bathtub.
Does Fairmont Mayakoba have any outdoor private spaces?
Yes, each apartment features a furnished balcony or patio.

Reviews

9.2

Superb

9.6/10

Cleanliness

9.4/10

Staff & service

9.1/10

Amenities

9.2/10

Property conditions & facilities

9.5/10

Eco-friendliness

Reviews

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

My new favourite resort!
This resort is not only a fabulous property but all of the staff were so friendly and courteous! A big thank you to Miss Estephania E. and Miss Victoria for always going out of their way to elevate the service! Although other resorts we have stayed in were beautiful unfortunately the food was not so great most of the time. The Fairmont Mayakoba has excellent food and choices. The drinks are pure without all the syrup & are handcrafted. The beach is gorgeous and there was plenty of room both at the beach and the large pools. It may have been more pricey then other resorts but it was definitely worth the extra cost for the overall experience, It had a tropical authentic feel throughout and didn’t feel commercialized like so many other resorts. I would say the only thing really lacking was maybe a few nights of live music. It would have been nice to sit in one of their beautiful lounges with one of their delicious handcrafted cocktails and listen to a duo or trio of live Spanish music. The complimentary boat ride was a great way to see the properties in the area. Loved it!
Room service was very quick and delicious!
Comp boat ride - great!
Balcony was like being in a treehouse in the jungle.
Dinner on the beach at Feugo was amazing,
Perry and Lauren, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Verified Expedia guest review

4/10 Fair

1-night trip
Verified Hotels.com guest review

8/10 Very good

The beach is just stunning . The property is very beautiful. Reaching the front desk by phone was a nightmare and the communication was disappointing. Traffic delays due to construction should be communicated to guests who are checking out that day because clearly this would impact them. Staff was polite but not always very responsible or responsive with request for dinner reservations etc. It looked like they were overwhelmed with the number of guests . If so , please don’t overbook .
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

8/10 Very good

Verified Expedia guest review

10/10 Exceptional

Elisa, 3-night trip
Verified Expedia guest review

8/10 Very good

Katharina, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

property is gorgeous and massive, staff was very prompt and nice, construction on beach, expected better food for Fairmont.. over all 4 star
vinay, 4-night family trip
Verified Expedia guest review