I do not usually write reviews. But the service provided me at The Zulu Surf Hotel was so outstanding that I wanted to write about it. Chris and Mattaes went above and beyond to help me out when I had a difficult time. When I needed assistance, they did not hesitate, and did everything they could to help me out. A 3rd associate, Andres, also provided excellent service. Though I did not see him as much due to the shift he worked, he was very courteous and very helpful. All 3 of these employees are outstanding when it comes to providing customer service. As I noted, they went above and beyond to help me out. But I also noticed they provided exemplary service to all of the guests that they interacted with. They always seemed enthusiastic about responding to any questions, needs, concerns or desires of the guests. From the moment I checked in to the moment I checked out, Chris, Mattaes and Adres were warm and welcoming, curtoeous and professional.
Your employees are such an important asset to this hotel. Their personalities, their behavior, the way they treat people: all make the experience of staying at Zulu Surf a very positive and memorable one. It can be hard to find employees who are competent, you have 3 who excel. Whomever hired these people did an excellent job!
Paul – U.S.