Hotel Marco Polo

Photo gallery for Hotel Marco Polo

Primary image
Seasonal outdoor pool, open 10:00 AM to 7:00 PM, pool umbrellas
Seasonal outdoor pool, open 10:00 AM to 7:00 PM, pool umbrellas
Seasonal outdoor pool, open 10:00 AM to 7:00 PM, pool umbrellas
Down comforters, in-room safe, desk, laptop workspace

Overview of Hotel Marco Polo

Hotel Marco Polo

3.0 star property
La Massana ski hotel with ski storage and ski passes

6.8/10 Good

90 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Non-smoking
  • Bathtub
  • Bar
Map
Avinguda Sant Antoni 36, La Massana, AD400
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Ski storage
  • Ski passes
  • Seasonal outdoor pool
  • Pool bar
  • Business center
  • 24-hour front desk
  • Arcade/game room
  • Front desk safe
  • Laundry service
For families
  • Playground on site
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Bathtub or shower
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Caldea Spa - 7 min drive

Getting around

  • La Seu d'Urgell (LEU) - 45 min drive
  • Barcelona El Prat Airport (BCN) - 156 min drive
  • L'Hospitalet-pres-l'Andorre Station - 41 min drive
  • Porté-Puymorens Station - 45 min drive
  • Burton's Station - 47 min drive

About this property

Hotel Marco Polo

Hotel Marco Polo features downhill skiing and sledding. Guests who don't want to hit the slopes can relax with a drink at the bar/lounge, and the restaurant is a nice spot to grab a bite to eat. Other highlights include a poolside bar and a seasonal outdoor pool. Skiers will appreciate access to ski passes and storage.

Languages

Catalan, English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 121 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Onsite parking limited
  • Offsite parking nearby (EUR 9 per night; reservations required)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:30 AM–10:30 AM
  • Hosted evening meals daily for a surcharge
  • Restaurant
  • Bar/lounge
  • Poolside bar

Traveling with children

  • Playground
  • Lifeguard on site

What to do

  • Sledding
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Rafting nearby

Working away

  • Business center
  • Conference space

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas
  • Ski storage

Facilities

  • Safe-deposit box at front desk
  • Television in common areas
  • Seasonal outdoor pool
  • Arcade/game room

Languages

  • Catalan
  • English
  • French
  • Spanish

Ski

  • Ski passes
  • Downhill skiing
  • Ski storage
  • Ski lifts nearby
  • Ski runs nearby
  • Ski lessons nearby
  • Snowboarding nearby
  • Ski rental shops
  • Snowmobiling nearby
  • Snowshoeing nearby

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Heating

Sleep well

  • Down comforter
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Bathtub or shower
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 1.50 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

Optional extras

  • Continental breakfast is offered for an extra charge of EUR 7.5 for adults and EUR 3.75 for children (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)
  • Hosted evening meal costs EUR 15

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
The property is closed between April 18 and May 26.

Parking

  • Parking is available nearby and costs EUR 9 per night (66 ft away)

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 7:00 PM
  • The seasonal pool is open from June 24 to September 04

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property accepts credit cards. Cash is not accepted.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

Also known as

Hotel Marco Polo
Hotel Marco Polo La Massana
Marco Polo La Massana
Hotel Marco Polo Hotel
Hotel Marco Polo La Massana
Hotel Marco Polo Hotel La Massana

Frequently asked questions

Overall score and ratings

6.8

Good

7.2/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

5.9/10

Property conditions & facilities

7.4/10

Eco-friendliness

6/10 Good

Cheap, good location but lots of mould
Staff are very friendly, location is good but is pretty noisy on the main road. Rooms need Some upgrades but mostly just better cleaning as the bath and shower curtain were mouldy.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

It is a very well located hotel, nice staff and comfortable beds. It was close to a ski park in a very nice area. We enjoyed our stay there.
1-night family trip
Verified Expedia guest review

8/10 Very good

1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Solo travel
Ok stay.good price.room ok
Lukasz, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Santiago, 3-night romance trip
Verified Hotels.com guest review

8/10 Very good

Awesome lace to vacation
Always love going to Andorra to race mtb
Roger James, 7-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

6/10 Good

An overrated hotel.
The inner rooms (Not facing the street) are very small and claustrophobic with very little free flowing fresh air from the window which, could be of concern to those more elderly guests that need that extra flow of air and, during my stay this was an issue to me as the weather was unusually hot and the rooms do not have air conditioning. Even though the rooms were kept very clean, the towels were badly torn.
Verified Expedia guest review

6/10 Good

Verified Hotels.com guest review

10/10 Exceptional

Claude, 2-night trip
Verified Hotels.com guest review