Grand Mercure The Hills Lodge

Photo gallery for Grand Mercure The Hills Lodge

Primary image
Seasonal outdoor pool, sun loungers
Seasonal outdoor pool, sun loungers
Premium bedding, pillowtop beds, in-room safe, desk
Fridge, electric kettle

Overview of Grand Mercure The Hills Lodge

Grand Mercure The Hills Lodge

4.5 star property
Suburban hotel in Castle Hill with spa and restaurant

9.2/10 Superb

765 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
1 Salisbury Rd (Cnr Windsor Rd), Castle Hill, NSW, 2154
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • Fitness center
  • Seasonal outdoor pool
  • Room service
  • Conference center
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
For families
  • Children stay free
  • Cribs/infant beds (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Castle Hill
  • Qudos Bank Arena - 31 min drive

Getting around

  • Sydney Airport (SYD) - 57 min drive
  • Sydney Marayong Station - 8 min drive
  • Sydney Seven Hills Station - 9 min drive
  • Sydney Toongabbie Station - 9 min drive
  • Norwest Station - 15 min walk
  • Hills Showground Station - 23 min walk

About this property

Grand Mercure The Hills Lodge

Adjacent to a golf course, Grand Mercure The Hills Lodge is a great choice for a stay in Sydney. Guests can visit the spa to indulge in deep-tissue massages, body wraps, or facials, and Nobles Restaurant and Bar serves breakfast and dinner. Other highlights at this luxurious hotel include a bar/lounge, a fitness center, and a seasonal outdoor pool. Fellow travelers say great things about the comfortable beds and helpful staff. Public transportation is close by: Norwest Station is just 15 minutes by foot.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 97 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:00 PM
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 25+ Mbps)

Parking

  • Free onsite self parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free
  • Children's menu

What to do

  • Free use of nearby fitness center
  • Golf lessons nearby
  • Rock climbing nearby

Working away

  • Meeting rooms
  • Conference center (1937 square feet of space)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Umbrellas
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1984
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 18 holes of golf
  • Seasonal outdoor pool
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Grab bar near toilet

Languages

  • English

Room amenities

Be entertained

  • 55-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Alarm clock
  • Premium bedding
  • Pillowtop mattress
  • Crib/infant bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)
  • Phone

Food and drink

  • Refrigerator
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Temple Skincare Day Spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.

The spa is open select days.

Dining

Nobles Restaurant and Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Fees & policies

Optional extras

  • Breakfast costs between AUD 15 and AUD 50 per person (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)
  • Credit card charges are subject to an extra charge of 1.1 percent

Children & extra beds

  • Cribs/infant beds are available for AUD 20 per day
  • Rollaway beds are available for AUD 30.0 per night

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from October to March
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Grand Mercure Hills
Grand Mercure Hills Castle Hill
Grand Mercure Hills Lodge
Grand Mercure Hills Lodge Castle Hill
Hills Lodge Grand Mercure
Mercure Hills Lodge
Mercure Lodge
Grand Mercure The Hills Hill
Grand Mercure The Hills Lodge Hotel
Grand Mercure The Hills Lodge Castle Hill
Grand Mercure The Hills Lodge Hotel Castle Hill

Frequently asked questions

Does Grand Mercure The Hills Lodge offer free cancellation for a full refund?
Yes, Grand Mercure The Hills Lodge does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Grand Mercure The Hills Lodge?
As of 17 Aug 2022, prices found for a 1-night stay for 2 adults at Grand Mercure The Hills Lodge on 28 Aug 2022 start from CA $155, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Grand Mercure The Hills Lodge?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Grand Mercure The Hills Lodge?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Grand Mercure The Hills Lodge?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Grand Mercure The Hills Lodge?
Yes, there's free self parking. Free RV/bus/truck parking is available.
What are the check-in and check-out times at Grand Mercure The Hills Lodge?
You can check in from 3:00 PM - 11:00 PM. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Grand Mercure The Hills Lodge and nearby?
Have fun with nearby activities such as rock climbing and practice your swing at the nearby golf course. Indulge in a treatment at the spa and enjoy other amenities such as a seasonal outdoor pool and a fitness center. Grand Mercure The Hills Lodge also has a garden.
Are there restaurants at or near Grand Mercure The Hills Lodge?
Yes, there's an onsite restaurant, Nobles Restaurant and Bar. Nearby restaurants include Yellow Brick Cafe (6-min walk), AIR Coffee (9-min walk), and Beanmeister (10-min walk).
What's the area around Grand Mercure The Hills Lodge like?
Grand Mercure The Hills Lodge is a short 1-minute walk from Norwest Business Park and 19 minutes' walk from Hillsong Church.

Overall score and ratings

9.2

Superb

9.3/10

Cleanliness

9.2/10

Staff & service

9.1/10

Amenities

8.9/10

Property conditions & facilities

8.5/10

Eco-friendliness

6/10 Good

JAMES, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel
This hotel is amazing and so are the staff. Awesome cystomer service and the reception staff are always happy to help. The surroundings and rooms are beautiful and always clean. Downside was waiting 25 minutes in the restaurant to order a coffee and when i asked the waitress she said she wouldnt be long and then after 25 minutes said she thought someone would have seeved me. Overall i love this hotel and have stayed a few times
Stacey, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

DAMON R, 1-night trip
Verified Wotif guest review

10/10 Exceptional

Everything was Amazing!
Christopher, 1-night family trip
Verified Wotif guest review

10/10 Exceptional

Absolutely fabulous!!! Clean, spacious and central
Pally, 1-night family trip
Verified Expedia guest review

8/10 Very good

Kirsten, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Very comfortable hotel, clean, good parking and although it is close to a busy road it was quiet. The restaurant meal was very good too.
Heather, 1-night romance trip
Verified Wotif guest review

10/10 Exceptional

Excellent breakfast buffet!
Kristen, 1-night family trip
Verified Wotif guest review

10/10 Exceptional

Was very happy overall with the property. great staff / food / rooms and the showers were amazing.
DEBBIE, 5-night family trip
Verified Wotif guest review

8/10 Very good

Clean and tidy staff are happy to help and friendly Nice and quiet room and modern We’ll be back.
David, 3-night romance trip
Verified Wotif guest review