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Grand Excelsior Hotel Bur Dubai, Dubai

4-star hotel with spa, near BurJuman Mall

  • Free WiFi and free parking
From
$32 CAD

Image gallery

  • Terrace/Patio
  • Terrace/Patio
  • Outdoor Pool
  • Outdoor Pool
  • Terrace/Patio
Terrace/Patio. Image 1 of 84
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Kuwait Road - Bur Dubai, Dubai, 121545, United Arab Emirates
7.2.Good.
  • Hotel staff was amazing

    May 2, 2019

  • The service at this hotel is awesome. They do need some upgrades in the rooms. Overall it…

    May 1, 2019

See all 68 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Convenient
Quiet
Transportation options
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 282 smoke-free guestrooms
  • Daily housekeeping
  • 4 restaurants and 7 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Nightclub

For families

  • Babysitting or childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities

What’s around

  • In Bur Dubai
  • BurJuman Mall - 17 min walk
  • Dubai Cruise Terminal - 38 min walk
  • Gold Souk - 41 min walk
  • Dubai World Trade Centre - 42 min walk
  • Meena Bazaar - 20 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Premium Room
  • Deluxe Room
  • Family Room
  • Executive Suite, 1 Bedroom
  • Premium Suite, 1 Bedroom
  • Executive Connecting 2 Bedroom Suite
  • Premium Connecting 2 Bedroom Suite

Location

Kuwait Road - Bur Dubai, Dubai, 121545, United Arab Emirates
  • In Bur Dubai
  • BurJuman Mall - 17 min walk
  • Dubai Cruise Terminal - 38 min walk

What’s around

Landmarks

  • In Bur Dubai
  • BurJuman Mall - 17 min walk
  • Dubai Cruise Terminal - 38 min walk
  • Gold Souk - 41 min walk
  • Dubai World Trade Centre - 42 min walk
  • Meena Bazaar - 20 min walk
  • Dubai Museum - 25 min walk
  • Grand Mosque - 25 min walk
  • Spice Souk - 38 min walk
  • Textile Souk - 24 min walk
  • Bastakiya - 25 min walk

Getting around

  • Dubai Intl. Airport (DXB) - 14 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 32 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 44 min drive
  • Al Karama Station - 14 min walk
  • Saeediya Station - 15 min walk
  • Khalid Bin Al Waleed Station - 22 min walk
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 282 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3:00 PM-4 AM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • 7 bars/lounges
  • 4 coffee shops/cafés
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service

Things to do

  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Spa tub
  • Nightclub
  • Health club
  • Steam room
  • Sauna

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 34647
  • Conference space size (meters) - 3219
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 2006
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • Arabic
  • Chinese
  • English
  • Farsi
  • Filipino
  • French
  • German
  • Hindi
  • Japanese
  • Russian
  • Urdu

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker

Sleep well

  • Soundproofed rooms
  • Turndown service

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer

Be entertained

  • LCD TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Grand Lavana Spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Docklands - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

AAngan - This restaurant specializes in Indian cuisine.

Soto Soto - This restaurant specializes in Italian cuisine and serves lunch and dinner.

Small print

Also known as

  • Grand Excelsior Hotel Bur
  • Grand Excelsior Hotel Bur Dubai Hotel Dubai
  • Grand Excelsior Bur Dubai
  • Grand Excelsior Bur
  • Grand Excelsior Hotel Bur Dubai
  • Grand Excelsior Hotel Bur
  • Grand Excelsior Bur
  • Excelsior Bur Dubai Dubai
  • Grand Excelsior Hotel Bur Dubai Hotel
  • Grand Excelsior Hotel Bur Dubai Dubai

Optional extras

Rollaway beds are available for AED 125.0 per night

Buffet breakfast is offered for an extra charge of AED 75 for adults and AED 37.50 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of AED 100 per vehicle (one way)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: AED 15 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 15 for the first bedroom per night, and increases by AED 15 per night for each additional bedroom.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Grand Excelsior Hotel Bur Dubai does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free valet parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - 4 AM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, there are 4 onsite restaurants, featuring international cuisine. Nearby restaurants include Gazebo Restaurant (6-min walk), Gypsy Chinese (6-min walk), and Filli Cafe (7-min walk).
  • Yes, an airport shuttle is available. The charge is AED 100 per vehicle one way.
  • Grand Excelsior Hotel Bur Dubai has 7 bars, a nightclub, and a spa, as well as an outdoor pool and a steam room.
7.2.Good.
  • 10.0.Exceptional

    Jasper at front desk To Amin Sayed Were all so so helpful

    Mumtaz, 3 night romance trip, Feb. 1, 2019

    Verified Hotels.com guest review

  • 4.0.Fair

    Needs serious attention

    No way can this hotel be 4 star. I am sure the property had its glory days, dilapidated is how best it can be described. Wifi - terrible and not good enough if you need to work. Bathroom - no hot water, broken door and fittings, dirty. Cleanliness - this was the main issue. I wouldn't have bothered with the review had it been clean. Cockroaches in abundance in the room and bathroom. Furniture and light fittings with great marks. Hairs so visible on the floor and stuck in the wooden floor. I hope Management looks into the cleanliness standards. On the positives; good location and large spacious rooms. Pity it's not been maintained as can be a really good hotel.

    Ismail, 3 night business trip, Jan. 17, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Pleasant

    It’s one day stay normal every thing nothing surprising

    Muhammad, 1 night family trip, Jan. 11, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Disrespectful but only hotel available

    Not great. Room air conditioning broken so was extremely cold. As well as chairs being very dirty in COVID condition expected it to be thoroughly cleaned. We came early as flight was early so children were very sleepy but I don’t understand how a child taking a nap can tarnish the hotels view. So I was asked to wake my child up multiple times as well as the staff kissing their teething pointing when they saw him fall asleep again.

    1 night family trip, Dec. 30, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    Unknown

    Smelly Bedding, No bidet in washroom, AC is not adjusting to my desire temperature. But Privacy is excellent.

    2 night trip, May 23, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    Breakfast was overvauled for what you got, but I did appreciate the late check out by an extra hour

    2 night business trip, Feb. 26, 2020

    Verified Expedia guest review

  • 6.0.Good

    Bathroom - severe leakage . Pretty sad . The room key did not work in the evening forcing me to go down to reception for help . Overall - quite average . List it’s class .will not recommend it now.

    3 night business trip, Feb. 10, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Good choice for Dubai cruise arrival

    Excellent check-in service, very helpful. Spacious room and good a/c. Quiet. Appreciate the coffee maker and wifi. Furnishings a little dated but elegant. Comfortable bed. What jet lag??

    Christine, 1 night trip with friends, Dec. 31, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    This was an older property and desperately needs an upgrade. I wouldn’t stay here again.

    DK, 3 night family trip, Dec. 28, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great hotel , no problems , attractions close by , transports ( taxi / metro station) close by

    7 night family trip, Nov. 28, 2019

    Verified Expedia guest review

See all 68 reviews