2/10 Poor
13 Dec 2022
Disgusting!! Bathroom smelled like chemicals. I called twice to let them know that I had transportation problems and could not check in on the 18 or 19. When I got there on the 20th they said they couldn’t find my reservation and had to ask a English-speaking guest to translate for me. They said they still couldn’t find my reservation even though I booked it through Orbitz. I called Orbitz while they were looking for my reservation. Orbitz would said they would email them My receipt but this hotel was trying to charge me again for a room even though I had already paid online. A few minutes after I talk to orbitz they said they found my reservation and escorted me to my room which is located just off the reception area and bar. The room smelled terrible. The bathroom was disgusting. The bed had the most uncomfortable mattress ever! There were people outside the room at the restaurant until 2 AM and I could not sleep at all. There was music blasting all night and I decided to cancel my reservation and go elsewhere. Do not stay here it’s disgusting. Save your money.
Christina
Verified Orbitz guest review