voco Chicago Downtown, an IHG Hotel in Chicago: Reviews, Deals, and Hotel Rooms on Hotels.com

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Overview
Rooms
Location
Amenities
Policies

3.5-star hotel with indoor pool, near Merchandise Mart

9.0/10 Superb

192 verified Hotels.com guest reviews

Property highlights

Pool

Parking available

Free WiFi

Restaurant

Connecting rooms available

Air conditioning

350 W Wolf Point Plaza, Chicago, IL, 60654

Main amenities

Daily housekeeping
Near the beach
Restaurant and bar/lounge
Indoor pool
Breakfast available
24-hour fitness center
Sauna
Self parking
Coffee shop/cafe
15 meeting rooms
24-hour front desk
Air conditioning

For families

Connecting/adjoining rooms available
Private bathroom
Television
Daily housekeeping
Coffee/tea maker
Elevator

Room options

About this area

What's nearby

In Downtown Chicago
Chicago Theatre - 13 min walk
Chicago Riverwalk - 13 min walk
Willis Tower - 14 min walk
Michigan Avenue - 18 min walk
Millennium Park - 19 min walk
Art Institute of Chicago - 24 min walk
Grant Park - 28 min walk
Lake Michigan - 34 min walk
Navy Pier - 35 min walk
United Center - 44 min walk

Getting around

Chicago Midway Airport (MDW) - 28 min drive
Chicago O'Hare Intl. Airport (ORD) - 37 min drive
Chicago, IL (PWK-Chicago Executive) - 42 min drive
Chicago, IL (DPA-Dupage) - 51 min drive
Rockford, IL (RFD-Greater Rockford) - 90 min drive
Millennium Station - 17 min walk
Chicago Union Station - 18 min walk
Chicago Van Buren Street Station - 30 min walk
Merchandise Mart Station - 6 min walk
Clinton Station (Green Line) - 9 min walk
Clark-Lake Station - 12 min walk

Restaurants

Blue Bottle Coffee - 3 min walk
Gibsons Italia - 8 min walk
The Hampton Social - River North - 3 min walk
Gene & Georgetti - 5 min walk
The Doughnut Vault - 3 min walk

About this property

voco Chicago Downtown, an IHG Hotel

Voco Chicago Downtown, an IHG Hotel offers a great location, putting you within a 15-minute walk of Chicago Theatre and Chicago Riverwalk. The coffee shop/cafe is the perfect spot for a bite to eat, and after having fun at the indoor pool, you can unwind with a drink at the bar/lounge. Other highlights include a 24-hour fitness center and a sauna. The property is just a short walk to public transportation: Merchandise Mart Station is 6 minutes and Clinton Station (Green Line) is 9 minutes.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Sheets and towels are washed at 60°C/140°F or hotter

Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out

Cashless transactions are available for all charges at the property

Safety measures

Temperature checks available for guests

Individually-wrapped food options available for breakfast, lunch, and dinner

This information is provided by our partners.

At a glance

Hotel size

293 rooms
Arranged over 5 floors

Arriving/Leaving

Check-in time starts at 3:00 PM
Minimum check-in age: 21
Check-out time is noon

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Required at check-in

Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21

Children

No cribs (infant beds)

Pets

Pets not allowed
Service animals welcome

Internet

Free WiFi in public areas
Free WiFi in rooms

Parking

Covered onsite self parking (USD 56 per day; includes in/out privileges)
Wheelchair-accessible parking on site
Height restrictions apply for onsite parking

Other information

Smoke-free property

Property amenities

Food and drink

Continental breakfast (surcharge) each morning 7:00 AM–11:00 AM
Restaurant
Bar/lounge
Coffee shop

What to do

Beach nearby

Working away

15 meeting rooms

Services

24-hour front desk

Facilities

ATM/banking
24-hour fitness center
An indoor pool
Sauna

Accessibility

Elevator
Accessible bathroom (select rooms)
Roll-in shower (select rooms)
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Thin carpet in room

Room amenities

Be entertained

IPod docking station
55-inch LCD TV
Cable TV channels

Home comfort

Air conditioning and heating
Coffee/tea maker

Sleep well

Bed sheets provided

Freshen up

Private bathroom
Free toiletries
Towels
Toilet paper

Stay connected

Desk
Free WiFi
Phone
Desk chair
Electrical adapters/chargers

Food and drink

Mini-fridge

Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available

Special features

Dining

Waterview - Onsite restaurant. Guests can enjoy drinks at the bar.

Riverbend Market - Onsite coffee shop. Open daily.

Fees & policies

Optional extras

Continental breakfast is offered for an extra charge of approximately USD 15–32 for adults, and USD 12–12 for children

Parking

Covered self parking costs USD 56 per day with in/out privileges
Parking height restrictions apply

Pool, spa, & gym (if applicable)

Pool access available from 5:00 AM to 11:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Temperature checks are available to guests and cashless payment methods are available for all transactions.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Voco Downtown

voco Chicago Downtown

Voco Chicago Downtown, An Ihg

voco Chicago Downtown an IHG Hotel

voco Chicago Downtown, an IHG Hotel Hotel

voco Chicago Downtown, an IHG Hotel Chicago

voco Chicago Downtown, an IHG Hotel Hotel Chicago

Frequently asked questions

Does voco Chicago Downtown, an IHG Hotel offer free cancellation for a full refund?

Yes, voco Chicago Downtown, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

What are the cleanliness and hygiene measures currently in place at voco Chicago Downtown, an IHG Hotel?

This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.

Is there a pool at voco Chicago Downtown, an IHG Hotel?

Yes, there's an indoor pool. Guests have pool access from 5:00 AM to 11:00 PM.

Are pets allowed at voco Chicago Downtown, an IHG Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at voco Chicago Downtown, an IHG Hotel?

Yes. Self parking costs USD 56 per day.

What are the check-in and check-out times at voco Chicago Downtown, an IHG Hotel?

You can check in starting at 3:00 PM. Check-out time is noon. Contactless check-out is available.

What is there to do at voco Chicago Downtown, an IHG Hotel and nearby?

Voco Chicago Downtown, an IHG Hotel has an indoor pool and a 24-hour fitness center, as well as a sauna.

Are there restaurants at or near voco Chicago Downtown, an IHG Hotel?

Yes, there's an onsite restaurant, Waterview.

What's the area around voco Chicago Downtown, an IHG Hotel like?

Voco Chicago Downtown, an IHG Hotel is in Downtown Chicago, a short 6-minute walk from Merchandise Mart Station and 19 minutes' walk from Millennium Park.

9.0

Superb

9.4/10

Cleanliness

9.2/10

Staff & service

9.3/10

Amenities

9.3/10

Property conditions & facilities

9.3/10

Eco-friendliness

4/10 Fair

5 Jun 2023

Not what we expected at all

We were so excited for this trip to Chicago, but unfortunately staying here put a damper on things. We stayed in the Grand room with the skyline view. The view is great! But the windows are infested with spiders and spider webs so good luck getting a decent photo of it. A lot of the staff (particularly all the females) look and act like they really hate their jobs. They actually ignored and stared at us when asking a question. I had to ask again to get a response from the hostess. Customer service is terrible. There were a couple people who were very nice and pleasant, unfortunately, most of their coworkers ruin it. The room itself was not very clean — hair was still in shower from the prior guests — and there was one day our room did not get serviced at all. We had to ask for it the next day.