4/10 Fair
5 Jun 2023
Not what we expected at all
We were so excited for this trip to Chicago, but unfortunately staying here put a damper on things.
We stayed in the Grand room with the skyline view. The view is great! But the windows are infested with spiders and spider webs so good luck getting a decent photo of it.
A lot of the staff (particularly all the females) look and act like they really hate their jobs. They actually ignored and stared at us when asking a question. I had to ask again to get a response from the hostess. Customer service is terrible.
There were a couple people who were very nice and pleasant, unfortunately, most of their coworkers ruin it. The room itself was not very clean — hair was still in shower from the prior guests — and there was one day our room did not get serviced at all. We had to ask for it the next day.
Verified traveller
3-night trip with friends
Verified Hotels.com guest review