4/10 Fair
May 14, 2025
Not what it's hyped up to be
We booked the family room thinking we would have more space because we have a young child. The rooms are so tiny. As soon as you walk in the beds are right there. There is no counter space. Small table with 1 chair. A mini fridge. The shower curtain rod fell, which we learned it is a twist on shower rod. No counter space to put your toiletries in the bathroom. The mirror also comes off the wall. The walls are thin and you can hear people talking from the next room. The night front desk staff was not welcoming at all. One night desk worker wouldn't even look me in my face and smile. To pay $100/night deposit and $45/day for parking along with the small space and cheap furniture, it was not worth it at all. The pictures online make it look more than what it really is. The lobby was nice and clean and chique. Customer service could be better, more friendly and helpful. They also gave away my family members room telling her they were sold out, and told her she could get a refund if she didn't want to stay there- which, they ended up "finding" her a room, but you were sold out? So rude. We just traveled miles from another state for my sister's college graduation. The hotel could have been more accommodating to this matter. I wouldn't stay here unless it's a last resort.
Lorissa
Lorissa, 2-night family trip
Verified Hotels.com guest review
