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Xkeban Tulum

Photo gallery for Xkeban Tulum

Exterior
2 outdoor pools
2 outdoor pools
2 outdoor pools
Signature Double Room | Terrace/patio

Overview of Xkeban Tulum

Xkeban Tulum

3.0 star property
3-star hotel in Tulum with 2 outdoor pools and restaurant

8.6/10 Fabulous

15 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
Map
Mz 923 Privada Lt 002 6, La Veleta, Tulum, QROO, 77760

Room options

About this area

What's nearby

  • Tulum National Park - 14 min drive
  • Tulum Beach - 15 min drive
  • Gran Cenote - 19 min drive
  • Playa Paraiso - 22 min drive
  • Tulum Mayan Ruins - 28 min drive
  • Sian Ka'an Biosphere Reserve - 33 min drive
  • Xel-Há Park - 27 min drive
  • Dos Ojos Cenote - 123 min drive

Restaurants

  • Curry by Po Thai - 15 min walk
  • Manglar - 3 min drive
  • Hunab Ku - 3 min drive
  • La Barracuda - 3 min drive
  • Burrito Amor - 3 min drive

About this property

Xkeban Tulum

Xkeban Tulum features a rooftop terrace and puts you 3.7 mi (6 km) from Tulum Beach and 5.3 mi (8.6 km) from Tulum Mayan Ruins. Guests can grab a bite to eat at the coffee shop/cafe, or indulge in deep-tissue massages, aromatherapy, or reflexology.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 19 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:00 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8:00 AM - 11:30 PM
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 25+ Mbps)

Parking

  • Free onsite self parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance

Facilities

  • Rooftop terrace
  • 2 outdoor pools
  • Spa services

Languages

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker

Sleep well

  • Hypo-allergenic bedding
  • Bed sheets provided

What to enjoy

  • Balcony or patio
  • Individually decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi (speed of 25+ Mbps)

Food and drink

  • Mini-fridge
  • Stovetop
  • Free bottled water
  • Cookware, dishes, and utensils

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Fees & policies

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Policies

<p>This property does not have elevators. </p><p>Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site. </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

XKEBAN
Xkeban Tulum Hotel
Xkeban Tulum Tulum
Xkeban Tulum Hotel Tulum

Frequently asked questions

Does Xkeban Tulum offer free cancellation for a full refund?
Yes, Xkeban Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Xkeban Tulum?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Xkeban Tulum?
Yes, there are 2 outdoor pools.
Are pets allowed at Xkeban Tulum?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Xkeban Tulum?
Yes, there's free self parking.
What are the check-in and check-out times at Xkeban Tulum?
You can check in from 3:00 PM - 11:00 PM. Check-out time is 11:00 AM. Contactless check-in and check-out are available.
What is there to do at Xkeban Tulum and nearby?
Xkeban Tulum has 2 outdoor pools and spa services.
Are there restaurants at or near Xkeban Tulum?
Yes, there's an onsite restaurant. Nearby restaurants include Curry by Po Thai (15-min walk), Charlie's (2 mi), and Babel Cafe (2.1 mi).
Does Xkeban Tulum have any outdoor private spaces?
Yes, every room features a balcony or patio.

Reviews

8.6

Fabulous

9.1/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.9/10

Property conditions & facilities

9.3/10

Eco-friendliness

Reviews

10/10 Exceptional

Amazing people. Everyone was super friendly and helpful I loved my stay at this property Definitely coming back and recommending it to all my friends
Maria G Aldape, 4-night family trip
Verified Expedia guest review

8/10 Very good

Très joli
Très bel hotel, 2 piscines, très bonne literie, personnel très gentil et serviable, petit déjeuner inclus et bon avec des produits frais. Mais beaucoup de bruit en journée à cause des travaux autour (beaucoup d'hôtels en construction) et à partir de 8h30, pas gênant pour nous car en excursion en journée. Et la nuit musique à fond jusqu à 4h du matin sur 2 nuits (hôtel en face ou personnes sur chantier?) C est dommage car l hôtel est tres agréable et le studio tres spacieux. Et si vous n'avez pas de voiture, un peu éloigné du centre.
BARTOLI, 4-night trip with friends
Verified Hotels.com guest review

8/10 Very good

It’s ok
Es un hotel bonito, pero es muy evidente que es nuevo, hay algunos temas por mejorar, debe gustarte el agua salada para bañarte, no hay elevadores, el servicio del chico del bar fue un poco deprimente. El desayuno y su servicio es muy bueno.
Gary, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Mauvaise expérience
Très mauvaise expérience dans cet hôtel! Certes c’est joli, mais rien de fonctionnel. Déjà on réserve une chambre annoncée de 50m2. En faite c’est 20m2 de chambre, 30 m2 de terrasse. La chambre n’a aucune insonorisation, aucune intimité, les gens qui passent dans le couloir peuvent entendre tout, et même nous voir sous la douche... la terrasse est top. Le must, être réveillé à 8h par la musique de l’hôtel et les marteaux piqueurs des chantiers avoisinants, et la musique ne s’arrête pas jusqu’à presque 23h! Les caissons de basses font tout vibrer! Le petit déjeuner n’a rien d’exceptionnel, peu de choix (omelettes ou œufs brouillés) Mais le personnel est très sympathique.
Sarah, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

From our one month travel it was our best favorite place for our budget the staff is amazing nice kind not superficial the room is amazing nice bed nice smell the bathroom the decoration the roof view swimming pool bar and sunset on the jungle really good enough near tulum center but not to far to be rest quiet ...5 stars for us
ALAIN, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Très bel hôtel tout est parfait, en phase de finition Encore en rodage Personnel au top Très belle chambre On s y sent bien Très bon concept
Carlos, 2-night romance trip
Verified Expedia guest review