Jade Tulum Hotel

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Outdoor pool, free cabanas, sun loungers
Outdoor pool, free cabanas, sun loungers
Outdoor pool, free cabanas, sun loungers
Luxury Penthouse, 1 Bedroom, Private Pool, Executive Level | Terrace/patio

Overview of Jade Tulum Hotel

Jade Tulum Hotel

4.0 star property
Suburban hotel in Tulum with spa and outdoor pool

8.0/10 Very good

34 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Kitchen
  • Air conditioning
  • Microwave
The price is CA $204
Price available on 10/09/2022
Region 15, Manzana 250, Lote 1, Entre 4ta Sur y 31 Pte, Tulum, QROO, 77760
Main amenities
  • Daily housekeeping
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Pool bar
  • Massage/treatment rooms
  • Business center
  • 24-hour front desk
  • Air conditioning
  • Meeting room
  • Reception hall
  • Bike rental
For families
  • Sofa bed
  • Kitchen
  • Connecting/adjoining rooms available
  • Private bathroom
  • Private pool
  • Separate dining area

Choose dates to view prices

About this area

What's nearby

  • In a regional park
  • Gran Cenote - 6 min drive
  • Tulum National Park - 12 min drive
  • Tulum Beach - 17 min drive
  • Playa Paraiso - 19 min drive
  • Tulum Mayan Ruins - 34 min drive
  • Sian Ka'an Biosphere Reserve - 34 min drive

About this property

Jade Tulum Hotel

4-star hotel in a regional park
Take advantage of a poolside bar, a rooftop terrace, and a business center at Jade Tulum Hotel. Adventurous travelers may like the cycling at this hotel. Indulge in a deep-tissue massage, a facial, and a body treatment at Jade Spa, the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as a hot tub.
Additional perks include:
  • An outdoor pool with free cabanas and sun loungers
  • Free self parking and extended parking
  • Bike rentals, a 24-hour front desk, and massage treatment rooms
  • Bicycle parking, secured bicycle storage, and a reception hall
Room features
All 56 rooms have comforts such as private pools and premium bedding, in addition to perks like air conditioning and separate dining areas.
More conveniences in all rooms include:
  • Pillowtop mattresses and sofa beds
  • Bathrooms with rainfall showers and free toiletries
  • 50-inch Smart TVs with cable channels
  • Decks/patios, wardrobes/closets, and separate dining areas


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 56 rooms


  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free uncovered onsite self parking
  • Free uncovered onsite extended parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Poolside bar

What to do

  • Access to nearby outdoor pool
  • Ecotours nearby
  • Cave exploring nearby
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting room


  • 24-hour front desk
  • Bicycle rentals
  • Free pool cabanas
  • Bike storage
  • Pool loungers


  • Rooftop terrace
  • An outdoor pool
  • Bicycle parking
  • Full-service spa
  • Massage/treatment rooms


  • English
  • Spanish

Room amenities

Be entertained

  • 50-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker

Sleep well

  • Double sofa bed
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Private pool
  • Deck or patio
  • Separate dining area

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Champagne service
  • Microwave
  • Kitchen
  • Toaster
  • Free bottled water
  • Cookware, dishes, and utensils
  • Blender
  • Paper towels


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features


Jade Spa has 1 treatment room. Services include deep-tissue massages, Thai massages, facials, and body treatments. The spa is equipped with a spa tub. The spa is open daily.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge of MXN 500 (subject to availability)
  • Late check-out can be arranged for an extra charge of MXN 500 (subject to availability)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards, debit cards and cash.

Also known as

Jade Tulum Hotel Hotel
Jade Tulum Hotel Tulum
Jade Tulum Hotel Hotel Tulum

Frequently asked questions

Does Jade Tulum Hotel offer free cancellation for a full refund?
Yes, Jade Tulum Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Jade Tulum Hotel?
As of 3 Oct 2022, prices found for a 1-night stay for 2 adults at Jade Tulum Hotel on 9 Oct 2022 start from CA $204, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Jade Tulum Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Jade Tulum Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Jade Tulum Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Jade Tulum Hotel?
Yes, there's free self and extended parking.
What are the check-in and check-out times at Jade Tulum Hotel?
You can check in from 3:00 PM - anytime. There's a charge of MXN 500 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of MXN 500 (subject to availability). Contactless check-in and check-out are available.
What is there to do at Jade Tulum Hotel and nearby?
Have fun with nearby activities like boat tours, fishing, and jet skiing. Additional recreation nearby includes spelunking and ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Jade Tulum Hotel also has private pools and spa services, as well as access to a nearby outdoor pool.
Does Jade Tulum Hotel have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a blender, a coffee maker, and a toaster.
Does Jade Tulum Hotel have any outdoor private spaces?
Yes, every room features a private pool and a deck or patio.

Overall score and ratings


Very good




Staff & service




Property conditions & facilities



8/10 Very good

RUBEN, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

First off we were very pleased and happy with our stay at Jade Hotel. We stayed at this hotel for 8 days/7 nights. Staff - very friendly and nice. They were always there to help and answer any questions we had. Food - when we arrived they opened up the restaurant for breakfast and lunch. It was absolutely delicious and affordable compared to eating out in town. We tried the breakfast box the first day - it included a juice, cookies, avocado toast, and fruit cup. Absolutely delicious and everything was fresh. We also got a latte and they even had different milk options like soy, and almond milk. The second day we had the Nutella/fruit sandwich and it was equally delicious. We didn’t have the privilege to try the lunch menu but I’m sure it was just as good. Location - very convenient. We went with his location because it’s right in the middle between the beach strip and downtown area. Since we had a vehicle we wanted to stay somewhere that had fast access to both. It’s about 6/7 min to downtown and 10/15 to the beach area strip. Because majority of Tulum is under construction, the road into the hotel area is a little bumpy and off road. But it’s manageable and only a min drive. Con - because Tulum is growing and buildings are going up daily. The construction can get a little overwhelming & loud during the day. But construction does stop by 6pm and it’s very quite afterwards. I can’t really say this is a complaint because Tulum is growing for the better!
Inna, 7-night romance trip
Verified Expedia guest review

2/10 Poor

Jai, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel and great service!! Steven is the best, very kind and attentive!!
Perla Lais Alix, 7-night family trip
Verified Expedia guest review

6/10 Good

It has a lot of potential! By all means when it says it’s under construction- it is not small. Thin an actual bulldozer outside your door and a full construction site. We asked for a room farther from the the bulldozer and on our 2nd night they allowed the change. The price was low and fair but honestly for the price just stay at their “sister” hotel- Copal. The hotel is still under construction and it does not have a hotel vibe or ambiance. Also! My most infuriating subject. You cannot find them on google maps or maps- so at 3am when our flight arrived we were lost for 1.5hours driving around the area looking for the hotel. They really should have a generic email stating that. Ps. To save everyone time- they are in front of another hotel that does appear on google maps. “Mukul Tulum Hotel”
suly, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Lakia, 3-night trip
Verified Expedia guest review

10/10 Exceptional

It was a pleasure to stay at this hotel, in general. Everything about the hotel was perfect. Overall, the accommodations and food were inviting and pleasant.
Digby, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

I stayed at Jade Tulum Hotel with my wife and found it to be a pleasant and relaxing place to stay.
Phillip, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

The hotel's surroundings and location were wonderful. Above all, the accommodations and meals provided a warm and welcoming environment.
Gabriel, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Jade Tulum Hotel was a pleasant experience for me. It's all about the amenities: the beds, the rooms, and the pool. Every aspect of my trip to the hotel was beautiful, from its friendly personnel to its superb breakfast.
Thomas, 1-night romance trip
Verified Expedia guest review