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Mercure Santiago Centro

Photo gallery for Mercure Santiago Centro

Outdoor pool
Superior Room, 1 Queen Bed | Down comforters, Tempur-Pedic beds, minibar, in-room safe
Down comforters, Tempur-Pedic beds, minibar, in-room safe
Down comforters, Tempur-Pedic beds, minibar, in-room safe
Down comforters, Tempur-Pedic beds, minibar, in-room safe

Overview of Mercure Santiago Centro

UNESCO Sustainable Travel Pledge

Mercure Santiago Centro

3.5 star property
3.5-star hotel with outdoor pool, near San Francisco Church

8.2/10 Very good

690 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
Av. Libertador Bernardo O Higgins, 632, Centro, Santiago, Region Metropolitana, 8320000

Room options

About this area

What's nearby

  • In Downtown Santiago
  • Costanera Center - 13 min drive

Getting around

  • Santiago Intl. Airport (SCL) - 16 min drive
  • Santiago Central Station - 16 min drive
  • Santa Lucia Station - 3 min walk
  • University of Chile Station - 6 min walk
  • Catholic University Station - 7 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Mas Pizza - 3 min walk
  • Bristol - 4 min walk
  • Tpuro - 4 min walk
  • La Piccola Italia - 4 min walk
  • Pimienta y Merken Bistro - 5 min walk

About this property

Mercure Santiago Centro

Mercure Santiago Centro offers an airport shuttle (available 24 hours) for CLP 25000 per vehicle one way. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Amaranto, which serves international cuisine and is open for breakfast, lunch, and dinner. A poolside bar, a 24-hour fitness center, and a snack bar/deli are other highlights. Fellow travelers like that it's just a short walk to public transportation: Santa Lucia Station is 3 minutes away and University of Chile Station is 6 minutes.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 142 rooms
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Express check-out available
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (CLP 8400.00 per day)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's menu

What to do

  • Skiing nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference space (8019 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2007
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center
  • An outdoor pool

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Grab bar near toilet

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Tempur-Pedic mattress
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Amaranto - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Nimbus - This bar is located by the pool and specializes in local and international cuisine. Open daily.
Cobre - Onsite bar. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

  • Buffet breakfast is offered for an extra charge of CLP 10700 for adults and CLP 10700 for children (approximately)
  • Airport shuttle service is offered for an extra charge of CLP 25000 per vehicle (one way)
  • Late check-out can be arranged for an extra charge of CLP 49000 (subject to availability)

Children & extra beds

  • Rollaway beds are available for CLP 27000.0 per night

Parking

  • Self parking costs CLP 8400.00 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 11:00 AM to 7:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards and cash.

Also known as

Mercure Centro Hotel Santiago
Mercure Santiago
Mercure Santiago Centro
Santiago Centro
Caesar Business Hotel Santiago
Caesar Business Santiago Centro Hotel Santiago
Mercure Santiago Centro Hotel
Caesar Business Hotel Santiago
Mercure Santiago Centro Hotel
Mercure Santiago Centro Santiago
Mercure Santiago Centro Hotel Santiago

Frequently asked questions

Does Mercure Santiago Centro offer free cancellation for a full refund?
Yes, Mercure Santiago Centro does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mercure Santiago Centro?
As of 30 Nov 2022, prices found for a 1-night stay for 2 adults at Mercure Santiago Centro on 23 Dec 2022 start from CA $98, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mercure Santiago Centro?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Mercure Santiago Centro?
Yes, there's an outdoor pool. Guests have pool access from 11:00 AM to 7:00 PM.
Are pets allowed at Mercure Santiago Centro?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Mercure Santiago Centro?
Yes. Self parking costs CLP 8400.00 per day.
Is airport shuttle service offered by Mercure Santiago Centro?
Yes, an airport shuttle is available. The charge is CLP 25000 per vehicle one way.
What are the check-in and check-out times at Mercure Santiago Centro?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge of CLP 49000 (subject to availability). Express check-out and contactless check-in and check-out are available.
What is there to do at Mercure Santiago Centro and nearby?
Have fun with nearby winter activities like skiing. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a 24-hour fitness center.
Are there restaurants at or near Mercure Santiago Centro?
Yes, Amaranto offers international cuisine and poolside dining. Nearby restaurants include Mas Pizza (3-min walk), Bristol (4-min walk), and Tpuro (4-min walk).
What's the area around Mercure Santiago Centro like?
Mercure Santiago Centro is in Downtown Santiago, a short 3-minute walk from Santa Lucia Station and 6 minutes' walk from Santa Lucia Hill. Travelers say the local area is very central close to public transit.

Overall score and ratings

8.2

Very good

8.5/10

Cleanliness

8.3/10

Staff & service

8.2/10

Amenities

8.1/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Very good

The property was an excellent hotel as far as cleanliness the amenities and comfort the only bad thing is that it is in the center of Santiago and it's not the safest part of yowncleanest area to be in
Elmer, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

First time travelling internationally, they were very helpful and kind. Helped print extra documents required for the airport. Helped finding places and even gave extra easter eggs to my young son.
Joanna, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

The place
Gabriela, 3-night family trip
Verified Expedia guest review

6/10 Good

Thabks
SANTIAGO, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

Guo Dong, 2-night trip
Verified Expedia guest review

2/10 Poor

Total Nightmare
Unfortunately it was the worst experience I've ever had in my life. I directly spoke to the on duty Manager Pablo and expressed all the issues I had during my stay. He said I would get compensated for the inconveniences I experienced when I stayed at the Mercure. Upon check out, the front desk lady informed me that compensation/refund would only be possible once I contacted hotels.com directly, (that's why I'm contacting you know). Please contact the Mercure directly for details so my compensation/refund can be honored as promised by the Hotel Staff
CARLOS, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
Jose, 3-night business trip
Verified Expedia guest review

2/10 Poor

I cancelled my reservation because of the rioting that continues to this day in Santiago. You denied my request for a refund and showed no concern for the safety of your guests. I will never stay at a Mercure property.
Susan, 3-night family trip
Verified Orbitz guest review

2/10 Poor

Aodh, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

I ♥️ the Staff!
✔️Amazing caring staff during the October Riots very close to the Hotel. Truly concerned about our safety and wellbeing. The procedure of keeping us safe in the basement during the scary fighting and looting and teargassing worked perfectly. I was evacuated by the hotel management, all the guests were evacuated to a safe neighborhood. Sometime hope to return to thank the staff, they were wonderful and kept the guests safe. The room and restaurants are good. Thank you, Mercure Hotel.
Raul, 5-night business trip
Verified Hotels.com guest review