4/10 Fair
Apr 19, 2025
The reception is terrible and extremely rude. There was a long line and just one check in counter. When I asked when the other counter would open, I was snapped back by an Indian girl ( or at least I think she is) at the reception. Clearly a case of internalized racism. Will never come back here again. I do want to highlight that there was this gentleman named William at the reception and he works night shift. He knows customer service and I think the rest of the staff at the reception could learn from him.
Swati
Swati, 3-night family trip
Verified Hotels.com guest review