Hotel Comtes d'Urgell

Photo gallery for Hotel Comtes d'Urgell

Primary image
In-room safe, desk, laptop workspace, free cribs/infant beds
In-room safe, desk, laptop workspace, free cribs/infant beds
In-room safe, desk, laptop workspace, free cribs/infant beds
In-room safe, desk, laptop workspace, free cribs/infant beds

Overview of Hotel Comtes d'Urgell

Hotel Comtes d'Urgell

3-star property
Mountain hotel in Escaldes-Engordany with restaurant and bar/lounge

6.8/10 Good

196 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Non-smoking
  • Bathtub
  • Ski facilities
  • Restaurant
  • Bar
Map
Av. De Les Escoles, 29, Les Escaldes, Escaldes-Engordany, Escaldes-Engordany, AD700
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Ski storage
  • Ski passes
  • 24-hour front desk
  • Laundry service
  • Luggage storage
  • Tour/ticket assistance
For families
  • Free cribs/infant beds
  • Private bathroom
  • Daily housekeeping
  • Elevator
  • Deep soaking bathtub
  • Flat-panel TV

Room options

About this area

What's nearby

  • In a national park

Getting around

  • La Seu d'Urgell (LEU) - 43 min drive
  • Barcelona El Prat Airport (BCN) - 152 min drive
  • L'Hospitalet-pres-l'Andorre Station - 36 min drive
  • Burton's Station - 42 min drive
  • Porté-Puymorens Station - 42 min drive

Restaurants

  • L'enoteca - 3 min walk
  • And Burger Zero - 5 min walk
  • Delicies Turques - 6 min walk
  • La Tagliatella - 6 min walk
  • Marisqueria Don Denis - 8 min walk

About this property

Hotel Comtes d'Urgell

3-star hotel in the mountains
Dry cleaning/laundry services, a bar, and a restaurant are just a few of the amenities provided at Hotel Comtes d'Urgell. Guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), a 24-hour front desk, and an elevator
  • Smoke-free premises, luggage storage, and tour/ticket assistance
Room features
All guestrooms at Hotel Comtes d'Urgell have comforts such as laptop-friendly workspaces, in addition to amenities like safes.
More conveniences in all rooms include:
  • Bathrooms with deep soaking tubs and shampoo
  • Wardrobes/closets, free infant beds, and heating

Languages

Catalan, English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 169 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas

Parking

  • No onsite parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge

What to do

  • Ski passes
  • Skiing nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Ski storage

Facilities

  • 1 building/tower

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair-accessible parking

Languages

  • Catalan
  • English
  • French
  • Spanish

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Heating

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Shower/tub combination
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Desk

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Restaurant - This restaurant serves breakfast only.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 1.50 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 8.5 for adults and EUR 4.5 for children (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Renovations and closures

The property is closed between April 18 and November 30.

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Policies

Only registered guests are allowed in the guestrooms.

This property accepts credit cards. Cash is not accepted.

Also known as

Comtes d'Urgell
Comtes d'Urgell Escaldes-Engordany
Hotel Comtes d'Urgell Escaldes-Engordany
Kyriad Andorre Hotel Escaldes-Engordany
Kyriad Andorre Hotel
Kyriad Andorre Escaldes-Engordany
Kyriad Andorre
Kyriad Andorre
Hotel Comptes d'Urgell
Hotel Comtes d'Urgell Hotel
Hotel Comtes d'Urgell Escaldes-Engordany
Hotel Comtes d'Urgell Hotel Escaldes-Engordany

Frequently asked questions

Is Hotel Comtes d'Urgell currently open?
The property is closed between April 18 and November 30.
Does Hotel Comtes d'Urgell offer free cancellation for a full refund?
Yes, Hotel Comtes d'Urgell does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Comtes d'Urgell?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Comtes d'Urgell?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Comtes d'Urgell?
Sorry, there's no onsite parking at Hotel Comtes d'Urgell.
What are the check-in and check-out times at Hotel Comtes d'Urgell?
You can check in from 3:00 PM - midnight. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Hotel Comtes d'Urgell and nearby?
Have fun with nearby winter activities like skiing.
Are there restaurants at or near Hotel Comtes d'Urgell?
Yes, there's an onsite restaurant, Restaurant. Nearby restaurants include And Burger Zero (5-min walk), Delicies Turques (6-min walk), and La Tagliatella (6-min walk).
Does Hotel Comtes d'Urgell have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Hotel Comtes d'Urgell like?
Hotel Comtes d'Urgell is a short 4-minute walk from Caldea Spa and 19 minutes' walk from Pyrenees Andorra Shopping Centre.

Overall score and ratings

6.8

Good

7.0/10

Cleanliness

7.5/10

Staff & service

7.4/10

Amenities

6.5/10

Property conditions & facilities

8.0/10

Eco-friendliness

2/10 Poor

Terrible hotel
Terrible hotel. Rooms cramped and noisy. Bathroom very small and shower constantly blocked. No Wi-Fi in room available. Parking very hard to find nearby and expensive. Avoid!
Verified Hotels.com guest review

6/10 Good

The hotel was a great price for the location. Other hotels in the same area were quite expensive. The hotel could use some updating. The photos online showed a more modern look, but this was not the case. Also the hotel said it has 'free wifi' and it's only in the lobby. This made the lobby very crowded at times. With today's technology I was suprised at the slow connection.
Verified Hotels.com guest review

10/10 Exceptional

Close to the Caldera spa and shops
This is a lovely large hotel with very helpful and friendly staff. The only thing we found quite surprising was that the shower rose had to be hand held as there was no high fitting above the standard mixer but this didn't pose a problem for us.
Verified Hotels.com guest review

10/10 Exceptional

good inside parking t a good rate at time of we paid 14 euro.a good breakfast and evening meals. we had a very nice stay for october
Verified Hotels.com guest review

8/10 Very good

Decent hotel in a good location
The rooms are OK but the lobby is very nice so a lot of people seem to hang out there. The only complaint would be that the internet was slow and spotty.
Verified Expedia guest review

8/10 Very good

Verified Hotels.com guest review

8/10 Very good

Restaurant
First evening: Buffet - very good Second evening: A pretty ordinary menu
Verified Hotels.com guest review

8/10 Very good

Bien a secas pero por el precio bien!
JOSE MANUEL, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Tres bien placé pour la zone piétonne et commerciales. Ideal pour la Caldea
Lynda, 1-night romance trip
Verified Expedia guest review

6/10 Good

Décevant
Chambre ma isolée on entendait tous les bruits des autres xhambred et ceux de la rue extérieur. Confort matelas a revoir, on sentait les ressort. Et sur le sejour ils nlnt pas changé les serviettes sale ni nettoyé la salle de bain.
Jessie, 2-night trip
Verified Hotels.com guest review